[Resolved]  Highland Holiday Homes — Fraud

Highland Holiday Homes Pvt. Ltd. — cheating in service providing and commitments

i took membership of this company in 2005. They are not giving proper service and taking higher charges also. At that time they told their utility charges is Rs.350 PER DAY for two couple and four childrens. Now taking much higher. On otherside if we ask booking for their tie up affilated resorts, they firstly only refuse me to say that occupancy is full, Any time, once they take booking in off session they ask me sp. utility charge that is eqal to tarrif of that hotel. (1) taking higher utility charges for their own and too much for aff. hotels.(2) taking double charges for two couples.(3) at time booking they only try to refuge by saying ocuupancy full or booking should be 2 month beore. Sir we are very upset by taking membership. If we ask them to cancel it, they says that is not possible. They took 46000 RS.as mem charges. They call at taht time many persons by telling lie statments ,you have got lucky draw and so after that at night time 10p.m they fix meetings and takes membership by telling false service. SIR pl. help me to solve this problem THANKS

facing similar problem .

Highland Holidays Resorts Pvt. Ltd. — Be Aware of this Fraud Company

Main point:
Make their publicity by taking well known company name Bajaj Company
Asks customers to pay by Credit Card and promise for refund of credit card service charges with they don’t give
Don’t provide services which they explain which explaining the customers.


Detailed Incidence:

We Ganesh Masurkar and Shreya Masurkar the subscribers of Holiday Schemes under the scheme type HC-3-CLASSIC dated 22/12/2007 as per receipt no. 33137 dated 22/12/2007 paid by Credit Card of HDFC Bank No. [protected] Rs. 14000- (Rupees Fourteen Thousand Only).

On a phone call invitation we were been invited at Catholic Gymkhana, Mumbai compulsorily along with spouse saying we are a lucky customer has been selected for a special gift from the Bajaj Company. (this company makes the publicity by using name of a well known company which itself is a big fraud)

On visit we were been explained various products of HHHPL by representative Ms. Supriya and one of the senior executive. At the time of purchase of this product we had been promised to get holidays for 25 days across 3 years in the resorts of HHHPL and their affiliated hotels. Along with additional services such as site seeing, pickup and drop facility to the nearest station/Airport, help in travel ticket booking for Bus, Railway and Air Tickets at the discounted prices, personal guidance for holiday bookings.

We were been forced to take the decision on the spot and make the payment, other wise will not be able to get the benefit of the scheme once left the premises. When we informed that we are not carrying any money with us we had been asked to pay the subscription charges by credit card, and we can convert the same amount payable in to six monthly installments and the company will refund us the charges levied by Credit Card Company on to the same transactions.

After reading the details given in the document provided by the HHHPL we found that the explained services are not mentioned in the document hence we had visited to the same place (Catholic Gymkhana) and meet the head of the marketing person and after explaining all the details to him he assured me to get all the benefit were been explained under this product for that we had been told to go to their Service branch office in Khar, Mumbai and Manager was supposed to talk to the respective Branch Manager. When we visited HHHPL Khar branch office and talked to the representative they assured us that all the explained services we will be getting at the time of booking the holiday. And they don’t mention all the services in the document as they give certain services to only for special customers so that they will not loose the business.

When we had visited the HHHPL Khar branch to book a holiday at Manali, we were been asked to come only before 30 days before the holiday to be booked and office staff just denied to take any bookings before 30 days. Then we asked them to at list give us details about the holiday to be booked for Manali, we were constantly asking for the details like what will be the Place for stay and its location, and they just denied to talk to us and said that they can not give any details before 30 days from the holiday day to be booked. We also asked about the facilities we are supposed to be getting as was promised while explaining this product to us, like help in train travel ticket, site seeing facility pickup and drop facility etc.

We also asked them that it is not fair as it was very difficult to get any train bookings only before 30 of holiday as train ticket bookings starts before 90 days, but your staff was just not responding to any of our queries and was very rude in taking to us.

There after several times we had tried to book holidays through Khar branch office in different resorts like Lonavala, Mahabalipuram and Goa but every time we were been told there are no free bookings available as the resorts are full.

After getting such a ridicules feed back we asked to cancel our membership and return the money, then HHHPL has sent us a letter asking to return the original documents and money will be refunded after deduction of 25% of the membership amount, which was again not informed to me at the time of subscribing this product.

HHHPL company is making publicity and approaching customers by taking name of well established company called "Bajaj" where as there is no relation between HHHPL and Bajaj Company it is a huge violation and cheating.

Hi,

We are also BIGGEST victims of this fraud that has duped me for 25K inApril' 2010. We have also gone through same process like asking three questions then declaring as winner and asked us to visit their office along with my wife and explained about their packages for 1 hour by some trained MBA students. Then we took the membership for 5 years and they have asked us to pay through credit cards then convert the same amount into EMIs we will refund the interest charged by the bank .

We did the same and produced the Credit card statements after converting the so called amount to EMIs to this fraud company. Then the really story get begun. They started arguing that they would refund only 7% of the total amount. I had to fight, abuse and threaten for amost a month month and
finally after that I received the Cheque.

The Sales rep also informed me that in case I want to go out on a holiday and if I call in for a booking 15 days before my journey date I shall get a confirmed booking, which is not at all true. I had to travel to Lonavala and Mahabaleshwar on 28th may and 1st june respectively, I called them and asked to do the bookings for the same. The reply i received was all the bookings are full.

The sales rep told me that over and above the membership charges I had to pay some utitity charges to which I asked her "What if I do not use the utilities? Will I still have to pay the charges?" she said no... Later When I tried booking the resort I was informed that thos were manditory charges. So I asked what are the Utility charges... she informed me that for Domestic its Rs 500 per day for 4 persons in thier own resorts and Rs. 650 in affiliated resorts... again this proved to be false information as the lonavala resort which is their own... I was informed that I had to pay Rs 1000 as utilty charges per day and in Mahabaleshwar I had o pay Rs 3000 per day.Hence I did not utlise their services.

This is the first company I have seen where the Head office does not have any information about their branch offices but the branch offices have all the information about all the other branch offices... And is the also great to hear that Highland Holiday Homes was barred from doing any business by Sebi for 5 years beacuase of a fraud.

Heres the link to that :-- http://www.sebi.gov.in/satorders/Highland.html

I am trying to cancel the membership but as per their dirty terms & conditions it’s not been cancelled. Guys why dont we come together and file a case againt Highland Holidays in the Consumer court.

Regards,
Jayesh Rathod
+91- [protected]

We were cheated in the same way in october 2010. We got into their trap and got a 2 year 9700 Rs package. on coming back home we checked for its reviewes and found that they are cheating their customers. As we had paid by credit card we called our bank and asked them to put the transaction on dispute ""Disputed the transaction" (initially the bank refused it cannot be done but we persisted). Along with it we faxed the details of our whole conversation along with link below to the bank
http://www.sebi.gov.in/satorders/Highland.html

We called Highland the next working day and asked them to cancel our registration but as usual they told you have to come down personally and you need to talk to our manager. Our manager cannot come over call as she is busy.
Their way of talking is very pathetic and the lady starts shouting on you if you persist.
We didnt go to their office in bangalore. But we faxed their chennai office to cancel our registration.
We faxed this letter copy again to the bank making sure that we had asked them to cancel our registration but they arent cancelling it. We also mentioned that we had just registered and havent used any of their services
Initially the bank told it will take 1 month to solve but later on changed it to 6 more months. we finally received a credit last week from the bank. :)

Disputing a transaction means, intially the bank will give a credit to whom we have made payment but will check for our concern and revert the credit in case the dispute comes in our favour.

Hi,

I also passed through the same type of heartburns. I went to Pune Mirror and my story also got published. Many of you also know that we formed a group and tried all sort of options. However with the help of my lawyer, I was able to get refund.

Regards,
Setu Shah
M: [protected]