Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi AC India — poor quality of service

ruchirasharma221

from Basi, Punjab

Address:

Panchkula, Haryana

sir,
I am ruchira sharma .We had purchased air conditioner from the COOLTECH CORPORATION chandigarh 2 yrs back . Since then we havent received any service from the company . It is very dissappointing on behalf of the company that we have filed a complaint with Mr. Nirav and Mr. akki of the company on a telephone call,even then no action has been taken .Our complaint ID is [protected]. Kindly consider our complaint or else we would be compelled to take a legal action against the company. Kindly frwd the reply us at email id [protected]@gmail.com.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

rk77

from Mumbai, Maharashtra

Hitachi — POOR QUALITY OF SERVICE

Hitachi 3-door refrigerator purchased on 01 May 11. Top door tends to remain open. No installation/demo visit by Company service engineer till date despite repeated reminders. Email and phone calls to company remain unanswered. A man named Manoj who claims to be the service engineer for Hitachi fixed up appointment but never turned up for visit and said that he is too busy and would come at his convenience. That is the standard of customer care by Hitachi - poor and unreliable.

DO NOT BUY ANY HITACHI PRODUCT. They are overpriced, quality is poor and the service is atrocious. Buy Godrej, LG or Samsung as their products are cheaper and have excellent reputation for service.

karwi

from Jaipur, Rajasthan

i fully agree I had registered my service request on 29.03.12 for service of my 2 window AC on helpline No.[protected] as ACs are covered under AMC. the request has not been attended yet despite 13 days passed since then, I have tries several times caling customer care no. but the same also did not yield any result. i feels cheated by HITACHI on the pretext of AMC they have grabed around 3000/- from me i wonder how they have been cheating so many people.