[Resolved] Hitachi Air - Conditioner — Instalation technicians are fradulent | |
Hi all, I would like to bring to your notice a recent event in which a hitachi india technician tried to cheat me by quoting outrageous amounts for additional items which were required for the installation of my hitachi split a/c. The following is a letter which i wrote to hitachi today. Has anyone else been faced with such cheats and if you have what actions did you take? Please let us all know so we know how to handle these crooks in the future. I'll keep you guys posted on the response from hitachi. Thanks, ashish To whom it may concern, I purchased a hitachi air conditioner model no. Rau018hpd from e-zone powai (Haiko mall, level 2, hiranandani gardens, powai, mumbai 400 076, tel: +[protected] on the 21st of march 2009. I was assured by the sales staff at e-zone that the installation is inclusive in the price of the ac with copper tubing, i[censored]sed in excess of 4 meters, the only chargeable part. Upon receiving the unit i was told that the a/c will be installed by a hitachi authorised technician on the 26th of march (Today). The hitachi technician was scheduled to come at of before 12:00 pm (As per e-zone customer service staff, aksheta) but arrived at my location at 3:15pm. Upon arrival and inspection of the unit the hitachi technician (Mr. Suresh tel. No. [protected]) claimed that i would require "a flexible drainage pipe with a length of approximately 20 feet" and a "flooring bracket kit" for the outdoor unit. I was surprised by the technician when he stated he needed additional items for installation, especially since e-zone staff had confirmed that everything is inclusive in the kit. Nevertheless, i went ahead and asked the mr. Suresh what the additional cost of such items would be. His response was that for the flexible drainage pipe the cost would be rs. 500 and the cost of the flooring bracket kit would be rs. 1250. Now, i know for a fact that any retail shop selling the drainage pipes for a/c's do not charge more than rs.20/meter which for a total of 6.50 meters would be rs.130 and any well-reputed branded installation brackets do not cost more than rs. 400 - 500. I am surprised that hitachi technicians would be out to steal from there customers. When i refused the technician's offer and told him that i would purchase the same for him and give him the materials required, he came up with excuses that the material is not right and so on and so forth. My complain in this e-mail is not that the technician asked for all these materials but the fact that he quoted such prices which were 2 - 3 times the normal retail price for the items. I would like to bring to your notice that the technician, mr. Suresh and his supervisor mr. Irfan ahmed (Shop no. 2, shree laxmi udyog, l. B. Shastri marg, bhandup (W), mumbai 400 078 tel no.[protected] are not reputable people and are maligning the name of hitachi india.In the future i would request, such people are not sent to my home for any service or repairs as i would not like such cheats to enter my home. I would like to know how hitachi can improve and or change the current situation, where their technicians are not regulated and simply act like common fraudsters. Also, in the future it would be wise on hitachi india's part to provide a starndardized price list to all technicians and/or representatives of hitachi to give to clients so they know that prices quoted to them are genuine. Looking forward to your earliest response. Warm regards, Ashish Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 114 Comments | |
Comments
If you got any other email id please let me know so that we can send email to them regarding poor service quality
i am george, having 3 hitachi ac, i am under amc and am not happy with the services of your technictions, d 7 kaveri mahima chs lts, bangur nagr goregaon west [protected]
We had bought a HITACHI-1 ton window AC from vijay sales, Sion branch on 27th March 2009.
After few weeks of purchase, it started giving some weird noise. We lodged the same complaint to the service centre in Prabhadevi (as told by sion branch, vijay sales) and their engineer visited us and identified that there was some problem with the swing operation and he tried rectifying it by several means. Every time we place this complaint with them, some engineer would come and do something and then that noise would be stopped for hardly a day and again it starts. We have put this complaint several times in last one year but none of their service centre guy is able to rectify this.
We are worried now that possibly there is some defect in this particular piece and same has been told by one of local service centre engineer also. Our AC's warranty would expire by the end of this month and I am struggling hard to get the permanent solution done to this problem before that..
Name - ALOK BASER
Contact No- [protected]
After few weeks of purchase, it started giving some weird noise. We lodged the same complaint to the service centre in Prabhadevi (as told by sion branch, vijay sales) and their engineer visited us and identified that there was some problem with the swing operation and he tried rectifying it by several means. Every time we place this complaint with them, some engineer would come and do something and then that noise would be stopped for hardly a day and again it starts. We have put this complaint several times in last one year but none of their service centre guy is able to rectify this.
We are worried now that possibly there is some defect in this particular piece and same has been told by one of local service centre engineer also. Our AC's warranty would expire by the end of this month and I am struggling hard to get the permanent solution done to this problem before that..
Name - ALOK BASER
Contact No- [protected]
I would like to register my strong complaint against M/S National
Aircon, Mumbai for their service quality regarding my Hitachi Window
AC.
1. The response time is terrible. The service engineer showed up 3
days after submitting my request for service.
2. The service engineer was rude, untrained had no ID and had poor
personal hygene.
3. The service person removed the AC from my apartment and kept it on
the ground floor with the watchman at 10.30 AM saying that the service
van will pick it up in 10 minutes. Even till the next morning, NO one
has come to pick up my AC. It is still kept at my bldg lobby waiting
to be picked up. I DEMAND compensation for such poor service resulting
in my AC being kept in insecure premises for over 1 day. I was
promised same day pick 3 times !!! Yet no one showed up to pick my AC
which was removed by National Aircon person till the next day.
4. I am given an arbitrary amount of Rs 2500 for Gas replacement. Is
this fair? What guarantee do I get for this service.
I urge you to take action against complaint at the earliest and
communicate to me the same failing which I will escalate this to the
next level.
Regards,
Aircon, Mumbai for their service quality regarding my Hitachi Window
AC.
1. The response time is terrible. The service engineer showed up 3
days after submitting my request for service.
2. The service engineer was rude, untrained had no ID and had poor
personal hygene.
3. The service person removed the AC from my apartment and kept it on
the ground floor with the watchman at 10.30 AM saying that the service
van will pick it up in 10 minutes. Even till the next morning, NO one
has come to pick up my AC. It is still kept at my bldg lobby waiting
to be picked up. I DEMAND compensation for such poor service resulting
in my AC being kept in insecure premises for over 1 day. I was
promised same day pick 3 times !!! Yet no one showed up to pick my AC
which was removed by National Aircon person till the next day.
4. I am given an arbitrary amount of Rs 2500 for Gas replacement. Is
this fair? What guarantee do I get for this service.
I urge you to take action against complaint at the earliest and
communicate to me the same failing which I will escalate this to the
next level.
Regards,
I PURCHED ONE 1.5 TON SPLIT A.C.S.R.NO.-00903 FROM SHREE SAIBABA ELECTRONICS AHMEDABAD ON26.10.2009. AFTER INSTLATION NO BODY OF YOUR COMP.MAN COME FOR SERVICE., ALSO A COMPLAIN LONGE ON 20.3.2010 OF A.C NOT STARTING AT SHREE SAIBABA ELECTRONIC AMD. BUT STILL NO BODY ATTEND MY A.C
we have purchased one window ac 2ton at last june 2009. now he is not working properly. i have doing complaint at many times in your customer care. and dealer but nothing can be do it at this time. please solve my problem immediatley. my mobile no is [protected]" WORLD CLASS AC with THIRD CLASS AFTER SALES SERVICE
i'm currently using a hitachi star model split machine which i purchased a year ago and i say it with great dissatisfaction that the ac is not cooling and no interest is taken by either the dealer cooling merchant (varad) or by the local hitachi office despite repeated calls made to them please look into this matter my no. is [protected]
I have 2 Hitachi Quadri cool 1.5 ton and one 2 ton split AC at my Noida residence, which I purchased 2 years back. The
installation was done by Khyber Air Conditioning team. I spoke to the owner of Khyber company Mr Sabbir and found him
a good gentleman. He told me that his company is the only authorized service provider for Hitachi in Noida & Ghaziabad
region. So I have taken AMC of all the 3 ACs after completion on 1 year of warranty. I also have one LG Airconditioner
and they have included that AC also in their AMC contract. I have paid Rs 9700/- (approx) for the AMC charges for period
15th May 2009 to 14th May 2010. I was told by Mr Sabbir that his company does 3 servicing during the year apart from
any other problem on call. I trusted them because they are sole authorized service provider for world class ogranization
and product like Hitachi. I checked with Hitachi customer care and they also told me that Khyber is the authorized
service provider for Hitachi.
Here is my experienc with Khyber. I have been calling this company for servicing my Airconditioner for last 10 days and
4 times they promissed the date and time to visit to my place and till today no one visited to my place. Every time we call
their office, there was a standard answer that the person is on the way and reaching your home in 30 minutes. That
30 minutes never came till today. This exactly happen in August 2009 as well when we were closing down the AC and
request Khyber team to come and service the ACs before closing but with repeated request NO ONE came to
visit our place.
Today I am one of the most frustrating customer of Hitachi family and regretting WHY I have purchased Hitachi product
which have such a useless service provider after sales and also having NO RESPECT to the client.
I have already started informing all my colleague to discontinue the AMC with Khyber because it's a waste of money to
get AMC with this company. I have also started looking for someone local or LG or Godrej Service provider to support
my ACs and take AMC.
I seriously request Hitachi Management to look for someone else to identify as Service provider in this region, if they
want to continue their world class brand.. They are loosing their brand name due to such bad service provider after
sales services. Company like Khyber carried Hitachi name with them and with such a bad or rather worst client support,
the ultimate looser is HITACHI.
I have already decided to file a case in Consumer Forum. Rs 9700/- does matter to us but the frustration and harrasement
faced by me and my family, forced me to take this decision.
Ranjit SInha
[protected]
installation was done by Khyber Air Conditioning team. I spoke to the owner of Khyber company Mr Sabbir and found him
a good gentleman. He told me that his company is the only authorized service provider for Hitachi in Noida & Ghaziabad
region. So I have taken AMC of all the 3 ACs after completion on 1 year of warranty. I also have one LG Airconditioner
and they have included that AC also in their AMC contract. I have paid Rs 9700/- (approx) for the AMC charges for period
15th May 2009 to 14th May 2010. I was told by Mr Sabbir that his company does 3 servicing during the year apart from
any other problem on call. I trusted them because they are sole authorized service provider for world class ogranization
and product like Hitachi. I checked with Hitachi customer care and they also told me that Khyber is the authorized
service provider for Hitachi.
Here is my experienc with Khyber. I have been calling this company for servicing my Airconditioner for last 10 days and
4 times they promissed the date and time to visit to my place and till today no one visited to my place. Every time we call
their office, there was a standard answer that the person is on the way and reaching your home in 30 minutes. That
30 minutes never came till today. This exactly happen in August 2009 as well when we were closing down the AC and
request Khyber team to come and service the ACs before closing but with repeated request NO ONE came to
visit our place.
Today I am one of the most frustrating customer of Hitachi family and regretting WHY I have purchased Hitachi product
which have such a useless service provider after sales and also having NO RESPECT to the client.
I have already started informing all my colleague to discontinue the AMC with Khyber because it's a waste of money to
get AMC with this company. I have also started looking for someone local or LG or Godrej Service provider to support
my ACs and take AMC.
I seriously request Hitachi Management to look for someone else to identify as Service provider in this region, if they
want to continue their world class brand.. They are loosing their brand name due to such bad service provider after
sales services. Company like Khyber carried Hitachi name with them and with such a bad or rather worst client support,
the ultimate looser is HITACHI.
I have already decided to file a case in Consumer Forum. Rs 9700/- does matter to us but the frustration and harrasement
faced by me and my family, forced me to take this decision.
Ranjit SInha
[protected]
Hitachi / Air Conditioners Split — nobody turning up for complaints lodged
i had purchased a hitachi split airconditioner in june 2009 there is not cooling since its installation. i placed a complaint no[protected] in march 2010 and somebody came up who was not aware of the functioning of the a/c and went unattended. i have been calling up ur ahmedabad tel no, who gave false promises that some one will attend today tomorrow and so on . all day i took half days but nobody turned up even courtesy calls were not made to inform his absence. i would like to know whether u are going to repair the same or i will be bent upon to approach consumer court and penalise u for the loss of my office time and the cost of a/c alongwith the harrassment. pl do the need ful and inform me accordingly within the next 24 hoursregards
shailaja
Third class Service and WORST after sales behavior - Give some days and HITACHI WOULD BE KNOWN FOR IT. I got nuts within days of buying an Hitachi AC Qudracool Twin motor 1.5 tons in starting March 2010. Nobody is listening to what i am saying, all what everyone says is about customer care. The fools on the phone have little but no knowledge of anything, the numbers are too limited and you would prefer driving to that place rather than calling them as these people do not have any bandwidth to support any customers. Their services and support structure are so out of place that one would repent buying an Hitachi... I would say no matter how much you have heard about HITACHI - please believe me these people do not care after their product have been sold to the customer.
Its just the season onset and these people tell you that they have lot of pressure and it takes 3 days to cater to your need and thats their first comment - they have no urgency for the customer and no regard to the customer needs - They are a house full of cheats minting money down their pockets and just playing the game of ignorance. I am one such victim who has spent his precious 29000/ on omething which I could have bought in 20k... HONEST ADVISE: PLEASE DO NOT BUY HITACHI (ANY PRODUCT I WOULD SAY - although I have faced the crisis for an AC )-
YOU SHOULD BETTER BE CAREFUL WITH YOURSELF AND YOUR MONEY.
Buy some AC which has better customer service because that gives you peace of mind even after you have purchased it.
Its just the season onset and these people tell you that they have lot of pressure and it takes 3 days to cater to your need and thats their first comment - they have no urgency for the customer and no regard to the customer needs - They are a house full of cheats minting money down their pockets and just playing the game of ignorance. I am one such victim who has spent his precious 29000/ on omething which I could have bought in 20k... HONEST ADVISE: PLEASE DO NOT BUY HITACHI (ANY PRODUCT I WOULD SAY - although I have faced the crisis for an AC )-
YOU SHOULD BETTER BE CAREFUL WITH YOURSELF AND YOUR MONEY.
Buy some AC which has better customer service because that gives you peace of mind even after you have purchased it.
Hitachi AC Quadricool TM — Harrassment in Servicing the AC
A request for servicing my AC(under warranty period) was put to Hitachi call Center on 26th of March 2010. the customer care executive registered my request under the request No.[protected]. even after repeated requests thereafter, my AC has not been serviced yet, and it has been more than 25 days since the initial request was made.on 07/04/2010, I had a talk again with a Senior Servicing Official of Hitachi Mr. Mohan Narayan who promised me a service within 24 Hrs. But still the request has not been met. I have been making hundreds of calls to their call center as well as their franchisees, still no result. i feel mentally harrassed and cheated. kindly take my complain and do the needful.Hitachi — Frequent gas leaks from home air conditioners
We have installed Hitachi split and window airconditioners at our house. Every few months, the gas leaks and the repairman has to come, solder the leakage and fill the gas again causing us to spend thousands of rupees every month.On complaining, we are told that since our apartment is near the Najafgarh Sewage canal, the fumes from the canal cause holes in the pipes causing the gas to leak and there is no cure for the same.
It is very frustrating to hear from branded and reputed manufacturers that they have no solution for a problem that afflicts so many people and if they come with a solution, they will sell so many more ACs.
hitachi airconditioners — Brand New Hitachi Split AC not working
Sir, we bought a Hitachi Airconditioner, SPLIT, 0.9 Ton on 8th March 2010 and got it installed the same day. Since the time it was installed, the Airconditioner isnt working properly. The air conditioner refuses to cool an area of less than 100 Sqft, even after running continously for 8 hrs. We registered their complaint with Toll Free Call centre and prompltly gave us a reference # for the complaint. Since then we have been following with pillar to post to get one service personnel of hitachi to look in to the complaint and rectify. Today we spoke to Chennai Hitachi Service team and their representative said they are very busy because of summer and would look in to it only if the call centre assigns them with the complaint. The service Manager Mr. Sathish refused to come on line to offer any comments.With summer on its peak, and with companies like these who sell faulty airconditioners and refuse to service makes consumers like me taken for big spin.
Kindly request someone to look in to this complaint and offer us some relief.
Dear sir / madam,
I have an 1.5 ton window A/C made by your company. Which is creating a lot of trouble after yearly wet service done by the mechanic of your franchise "M/S J.K. Enterprise" at Durgapur (West Bengal). The said service was done on 6th March 2010.As the weather after that was a bit cool for some days, we started to use the A/C from 3rd week of March. From the very beginning the cooling was inadequate, but we couldn't detect the fault due to fluctuation of weather. When we informed M/S J.K.Enterprise about the problem they were eager to inform us about further charges they need to attend to our problem rather than inspecting the machine & doing the needful. Finally they came after 9 (nine) days paying a deaf response to our repeated requests during that period. Opened the machine, looked hither & thither, couldn't find anything, said there was an wire disconnected within, and they have fixed it. Henceforth the machine will be alright. Charged me Rs.200/- and went away. But the fault remained as it was.
I believe these people lack proper expertise to inspect a machine or repair it in a right manner. Last night when we couldn't sleep due to low cooling of the A/C, I have detected the actual fault with my limited electrical knowledge. The blower is not working properly, because the blower fan speed didn't respond to the change I made between slow, medium & fast. I think the motor of the blower has been damaged.
I hope the company should take proper step, so that consumers are not fooled & fleeced.
Thanking you in anticipation.
I have an 1.5 ton window A/C made by your company. Which is creating a lot of trouble after yearly wet service done by the mechanic of your franchise "M/S J.K. Enterprise" at Durgapur (West Bengal). The said service was done on 6th March 2010.As the weather after that was a bit cool for some days, we started to use the A/C from 3rd week of March. From the very beginning the cooling was inadequate, but we couldn't detect the fault due to fluctuation of weather. When we informed M/S J.K.Enterprise about the problem they were eager to inform us about further charges they need to attend to our problem rather than inspecting the machine & doing the needful. Finally they came after 9 (nine) days paying a deaf response to our repeated requests during that period. Opened the machine, looked hither & thither, couldn't find anything, said there was an wire disconnected within, and they have fixed it. Henceforth the machine will be alright. Charged me Rs.200/- and went away. But the fault remained as it was.
I believe these people lack proper expertise to inspect a machine or repair it in a right manner. Last night when we couldn't sleep due to low cooling of the A/C, I have detected the actual fault with my limited electrical knowledge. The blower is not working properly, because the blower fan speed didn't respond to the change I made between slow, medium & fast. I think the motor of the blower has been damaged.
I hope the company should take proper step, so that consumers are not fooled & fleeced.
Thanking you in anticipation.
My split hitachi 5 star AC Purchased at the end of march, 2010 was installed very late;
it was installed after complain and when there was no male family member available at home i.e. during office hour;
It was installed so carelessy, its water pipe gets disconnection and pouring water on bed.Also, its remote control is malfunctioning besides free stablizer provided by your dealer is not working (faulty metre).
Attitue of instllation mechanics were very rude and misleading;
Resultatnly, intentionally water pipe left loose and now it will be difficult to correct being underground fittings.
Even now, the complaint is not attended on holidays i.e. saturday or sunday as promised your attendant on consumer care officer.
Yours faithfully,
Neha pruthi
Ph. [protected]
110-C Pocket-I, Phase-I, Mayur Vihar Delhi-91 (India)
18.04.10
it was installed after complain and when there was no male family member available at home i.e. during office hour;
It was installed so carelessy, its water pipe gets disconnection and pouring water on bed.Also, its remote control is malfunctioning besides free stablizer provided by your dealer is not working (faulty metre).
Attitue of instllation mechanics were very rude and misleading;
Resultatnly, intentionally water pipe left loose and now it will be difficult to correct being underground fittings.
Even now, the complaint is not attended on holidays i.e. saturday or sunday as promised your attendant on consumer care officer.
Yours faithfully,
Neha pruthi
Ph. [protected]
110-C Pocket-I, Phase-I, Mayur Vihar Delhi-91 (India)
18.04.10
I have purchased a window AC from e-zone paschim vihar new delhi. on15.04.2010 delievered on 17.04.2010 installed on 18.04.2010. Which was not working from its time of installation, means that it not works even for a single minute. PLEASE BE CAREFULL ABOUT THE PRODUCT AND ITS SERVICE.
Please do not mislead by big name. Kindly not purchase anything from e-zone, as the customer service is very poor.
Please do not mislead by big name. Kindly not purchase anything from e-zone, as the customer service is very poor.
I purchased 1.5 windo AC thinking HITACHI is a company with excellent reputation . I am suffering since the date of purchase because of cooling problems. I thought that Hitachi being the best company will give more cooling as they have launced that Twin Motor Technology but i was wrong. Even my 6 years old Whirpool AC is giving much better cooling Than this new Hitachi. I logged a complaint also in the recent days of purchase but the engineer says that it is fine and there is no problem with the cooling of the AC. (pathetic services)
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![Hitachi Home & Life Solutions India [HHLI] Phone](/img/bn/phone.svg "Hitachi Home & Life Solutions India [HHLI] Phone"){kind=small}
+91 27 6427 7571 [Head Office]
+91 11 2271 7161 [Corp Office]
+91 11 2271 7163 [Corp Office]
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10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
I too had problems with hitachi and once approaching AHMEDABAD H.O. my problems were resolved at free of cost.
You have right to fight against injustice.
Regards,
Ramesh