[Resolved]  Hitachi / Window AC 1. 5 Tons — NO GAS IN COMPRESSOR

Address:

Delhi

Dear Sir ,

This is in continuation to the below mail which I had sent last year regarding replacement of compressor of my window A/c . I was told by customer care that M/s Sheetal Aircon will check and get the issue resolved .

I am writing this complaint again and I am very upset with the product quality and service of we boought from HITACHI ie my window A/c .

I paid Rs 1800 /- to Ms Sheetal Aircon vide their Bill No 387 dated 19/4/09 towards filling of gas in compressor , The A/c was barely used for 2-3 months after that .

Not even a year has lapsed and I am told by HITACH service again that there is no GAS in the compressor and we will now charge you Rs 2500/- and get the same re-filled .

Please be very clear that I cannot spend Rs 2500/- every year on this Airconditioner hence I need a replacement to this AC now ....they have the thrill to tell me that the warranty is only for 6 months and you will have to spend this amount each time .

I fail to understand why a consumer is cheated like this by HITACHI ..... Surprising indeed and I used to associate in my mind that HITACHI means quality and your A/c is Rs 8000/- to Rs 10,000/- more expensive than Samsung and ELGI , then WHY BUY THIS PRODUCT AT ALL IF THERE IS NO DIFFERENTIATION
Certainly I cannot buy your product going forward and will ensure that any one in my contact does not buy a Hitachi product aswell . VERY DISSAPOINTING INDEED .

Going forward I booked another complaint on 10/4/10 your toll free no as ----- Complaint No[protected] , which was finally attended on 15/04/10 .

As on date the AC is with your team .

I would need to speak with a senoir person at Hitachi to get my grievance sorted out and settled and I want the machine replaced immediately .

Regards,

Pavan Mathur

--- On Mon, 3/16/09, Pavan Mathur(JCT) <[protected]@vsnl.net> wrote:

From: Pavan Mathur(JCT) <[protected]@vsnl.net>
Subject: Hitachi Window Air Conditioner COMPLAINT
To: [protected]@hitachi-hli.com
Cc: "Pavan Mathur - Blackberry" <[protected]@airtel.blackberry.com>, "PAVAN - YAHOO" <[protected]@yahoo.com>
Date: Monday, March 16, 2009, 8:02 PM


Dear Sir ,


I have a complaint to make wrt my a/c purchased on 20/7/04 from M/s Naina Electronics , Shop No 40 and B-7 , DDA Shopping Complex , Mayur Vihar , Phase-1 , Pkt-1 , Delhi-110091 , Tel No 22758228 vide Inv No 6993 ,fitted at my house ,167-B , Pocket - 1 , Mayur Vihar Phase -1 Delhi - 110091 .

I had asked their person to visit us today and we have been told that the GAS from compressor is leaking and there is lot of noise in the a/c when it runs . The remote for this air conditioner also does not work .

The basic reason to buy Hitachi against LG OR SAMSUNG was to avoid such issues at any later date when the warranty for compressor is 5 years !!!

The a/c at that point of time was the most expensive as againt other brands available in the market and this needs to addressed right now .

You are requested to get the compressor changed immediately before the summer season starts and the heat is on peak

Regards,

Pavan Mathur
Asst General Manager ( Mktg )
Jct Limited , New Delhi .

Residence Address :
167-B ,Pocket-1,
Mayur Vihar Phase -1
Delhi -110091
Tel No[protected] R )
[protected]/[protected] O )