[Resolved] HSBC Bank Credit Card — Payment issue with my HSBC Credit Card | |
Dear Sir/Madam This is regarding a payment made to HSBC bank for my Credit Card No: [protected]. Where I have transferred the payment of Rs. 10000 from my ICICI Bank saving account (No.[protected] on 4th Dec 2007 but the same was not credited to my HSBC Card. Now its has been almost for than 3 months and during this period I have made numerous calls to HSBC Customer care to solve my issue. I have provided them all the details like payment ID No., Bank Account No., besides this I have also written many email at "[protected]@hsbc.co.in" but nobody has responded to my complaint (Complaint No. [protected]). I have been making many ccalls to them but every time they put my call on hold and after that they give me the same answer that "I will get a call from HSBC" (which I never got). Every month I recieve a show cause notice from HSBC regarding non-payment of dues. Now when I called up the customer care today to know the status of my complain then the reply from the bank is " Your card has been closed and to know the status of your complaint call at collection centre at[protected]. Now I am very upset with the service of the bank and neither I know where my amount of Rs 10000 is???? also HSBC has rated my credit rating as negative which would make disqualify me from taking credits from other banks and financial institutions. I am sending the the copy of the email written to HSBC from time to time, pls find the same below in order of dates. Sir, I have full faith and respect in justice. Pls help me out. The Bank is charging a Huge interest every day and I am financial not so well to bear all this charges. Pls look into my case and help me. I want to take a legal action against the bank to get back my normal credit status and my credit card. EMAIL NO. 1 from Saleem Khan hide details Jan 1 to [protected]@hsbc.co.in bcc saleem.[protected]@asianppg.com, [protected]@gmail.com date Jan 1, 2008 9:24 PM subject Kind Attn: Manager (Debt Management) HSBC Credit Card mailed-by gmail.com Kind Attn: Manager (Debt Management) HSBC Credit Card No. [protected] Dear Sir, This is in reference to your repeated notification regarding payment for my HSBC Credit Card No. [protected]. I would like to inform you that I have made a payment of Rs. 10, 000 on[protected] through Visa Card to Card Transfer from my ICICI bank Saving account (No.[protected], Payment ID:[protected]. The amount was successfully debited from account on the same date and the payment was made to the HSBC on[protected]. After checking with, and as per, HSBC bank. I have registered a complaint with ICICI Bank (on[protected] vide Complaint No. SR[protected] regarding the status of fund transfer from my account and it was told to me that amount was successfully transfered to HSBC on 4th Dec 2007. I have also filed a complaint with HSBC Credit Card Division (Complaint No. [protected]) to resolve the same issue but till date it has not been solved and neither I have recieved any feedback from HSBC on the status of my complaint. Now everytime I call HSBC Credit Card Division to know the status of my complaint I got same reply that "The request is been forwarded and you will receieve a call from us within 3-4 days". Now it is almost a month time and the payment is not being credited to my account and HSBC is charging day to day interest and late payment fees on my card every month. Neither I feel that the bank is interested in resolving the issue in time. Also, Pls take care of the interest and late payment charges that is being levied on my card. Request you to do the needfull. Regards, Saleem Khan REPLY RECVD FOR EMAIL NO. 1 from "[protected]@hsbc.co.in" hide details Jan 1 to [protected]@gmail.com date Jan 1, 2008 9:31 PM subject [Ack] Case 4473763 Kind Attn: Manager (Debt Management) HSBC Credit Card mailed-by hsbc.co.in Dear Customer We refer to your email to [protected]@hsbc.co.in. We request you to please allow us 5 working days, to investigate the matter and we would comprehensively revert to you with the confirmation of action taken. In the interim, we would like to thank you for bringing this matter to our attention as it is feedback such as yours which enables us to improve our services. Should you have any clarifications in the interim, please do not hesitate to write to us [protected]@hsbc.co.in quoting the case reference number. For queries relating to lost cards, please contact phone banking immediately, at the respective cities. HSBC would not be liable for any transactions done between the time of the card lost and the time of reporting. Warm Regards HSBC EMail Helpdesk[protected][protected]- ******************************************************************* This e-mail is confidential. It may also be legally privileged. If you are not the addressee you may not copy, forward, disclose or use any part of it. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return e-mail. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions. ******************************************************************* "SAVE PAPER - THINK BEFORE YOU PRINT!" 2nd REPLY RCVD TO EMAIL NO. 1 Dear Mr Khan We refer your message dated 02 January 2008. We apologise for the delay in response. We observe from our records that as on date we are not in receipt of your payment of INR 10000 towards your card account. Hence we request you to liaise with our other Bank where you hold a Savings account for further assistance in this regard. Alternatively: Please send a (scanned copy) through "[protected]@hsbc.co.in " the other bank statement as an attachment, the same in attention of "Rukmani M" to enable us to forward the copy of the other bank statement to the concerned department. We trust the above clarifies your concern. For further queries we request you to call our phone banking numbers or if you have registered for Internet Banking, we request you to send us a secured message through the 'email us' option in order to enable us to assist you in this regard. A complete list of our phonebanking numbers is available at http://www.hsbc.co.in/in/personal/phone.htm Warm regards Rukmani M Customer Service Officer HSBC India. - Hide quoted text[protected][protected]-- ******************************************************************* This e-mail is confidential. It may also be legally privileged. If you are not the addressee you may not copy, forward, disclose or use any part of it. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return e-mail. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions. ******************************************************************* "SAVE PAPER - THINK BEFORE YOU PRINT!" EMAIL NO. 2 WRITTREN TO HSBC from Saleem Khan hide details Jan 10 to [protected]@hsbc.co.in date Jan 10, 2008 7:21 PM subject Re: Case 4473763 Kind Attn: Manager (Debt Management) HSBC Credit Card mailed-by gmail.com Dear Rukmani Please find the attached bank statement of my saving account (ICICI Bank). It has been very clear from the statement of account that an amount of Rs 10, 000 has been debited on 3.12.2007 for Visa card to card transfer (To HSBC Card # [protected]). Pls do the correction at your end. Thanking you, Regards, Saleem K. - Show quoted text - REPLY RCVD TO EMAIL NO. 2 from "[protected]@hsbc.co.in" hide details Jan 10 to [protected]@gmail.com date Jan 10, 2008 7:28 PM subject [Ack] Re: Case 4473763 Kind Attn: Manager (Debt Management) HSBC Credit Card mailed-by hsbc.co.in Dear Customer We refer to your email to [protected]@hsbc.co.in. We request you to please allow us 5 working days, to investigate the matter and we would comprehensively revert to you with the confirmation of action taken. In the interim, we would like to thank you for bringing this matter to our attention as it is feedback such as yours which enables us to improve our services. 2ND REPLY RCVD TO EMAIL NO. 2 from "[protected]@hsbc.co.in" hide details Jan 14 to [protected]@gmail.com date Jan 14, 2008 12:54 PM subject Re: Case 4473763 mailed-by hsbc.co.in Dear Mr Khan We refer your message of 10 January 2008. We regret for the delay in response and for the inconvenience caused. We have noted the concern and wish to inform that we have raised the complaint against concern department regarding the payment with reference to the complaint reference Number # [protected], hence we will write to you after 5 business days regarding the status. Further we also request you to quote the above mentioned reference number to enable us to assist you in this regard. AND SUCH KIND OF EMAILS ARE THE ONLY REPLY I KEEP GETTING EVERY TIME I SEND THEM EMAIL. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 301 Comments | |
Comments
I applied for HSBC credit card last 25 days back. I got private and confidential number. But still now I did not get the credit card.
Reply
Hello...
This is for your information, after calling HSBC customer care help line updating the mailing address several times still I am not getting the monthly statements and my pin code for below credit cards on my address. I am unable to track what is my pending dues on my accounts.
Card no1. [protected]
And E-mail the statement on my [protected]@yahoo.co.in.
Please update my contact details;
This is for your information, after calling HSBC customer care help line updating the mailing address several times still I am not getting the monthly statements and my pin code for below credit cards on my address. I am unable to track what is my pending dues on my accounts.
Card no1. [protected]
And E-mail the statement on my [protected]@yahoo.co.in.
Please update my contact details;
Dear Sir/Madam,
I applied for HSBC Credit card more than for times in last two month.After filling application they do not provide any reference no and when i made complianed through mail at HSBC they ask me for reference no and in more then 6 times in mail they again and again ask me for my personal detail.i followup them by providing all detail and then they provide me request number:[protected] after that they again ask for detail (It is really strange where you people store data or making us fool) but till now their is no action by them.
I really very disappointed by this worst service.
Tripty Jain
I applied for HSBC Credit card more than for times in last two month.After filling application they do not provide any reference no and when i made complianed through mail at HSBC they ask me for reference no and in more then 6 times in mail they again and again ask me for my personal detail.i followup them by providing all detail and then they provide me request number:[protected] after that they again ask for detail (It is really strange where you people store data or making us fool) but till now their is no action by them.
I really very disappointed by this worst service.
Tripty Jain
dear sir/madam my credit card no-[protected]
statement not yet recieved, please send the statement on my mailing address
statement not yet recieved, please send the statement on my mailing address
Credit Card — about payment summary
dear sir/madam,i m credit card holder of this bank having credit card no.[protected] (a/c no.[protected]. i received a credit card statement which shows opening balance due amnt. rs.5110.51 on statement issued to me 19/7/2008 to[protected].i
m amazed about this statement becoz so far i havenot purchased anything at all from very long period.so i m not going to pay for this and demand to close my a/c ASAP.
regards
sudhir das.
Dear Sir/Madam
This is regarding a payment made to HSBC bank for my Credit Card No: [protected]. Actually I drop the O.D cheque on sky pak on 11th or 12th aug amount was 93000.I made the full payment. My due date is on every month 15th or 14 dates. But that cheque came and realized on 18th aug . Due to 4 days delay they charging the amount 4667+576 service tax total amount is 5241rs. See for 4 days delay they charging 5241 amount. Regarding this I spoke with customer care. They said we can’t do any thing you must pay that amount. And then I request to transfer to her manger miss sangeetha. She asks all things and said that I can reversal only 1000rs. And then still I didn’t accept I just ask her to transfer to higher officer. Then she transfers the call to miss nisha. Again I tell my entire problem to her that I am holding more than 10 credit cards right now. I know how to use the credit card. See what happens I drop the cheque on 11 or 12th I am not confirm that. But I drop the cheque before 3 days. Then miss nisha said that you want to drop the cheque before 5 days in sky pak box. And I agreed that for that you can charge me the late fee. Why should you charging the interest for that which was more than 5000. Is to expensive for 4 days delay. In my point of view I drop the cheque. It comes on 18th means what can I do. Because that was a over draft cheque my mother account. It will never dishonor. Then miss nisha said ok I will reversal 2000. But I am not satisfied because fault is not mine. Now tell me what can I do. Better close my card I will make the payment what I swiped earlier not that interest. Otherwise reversal that interest amount. I am sure that I will maintain hereafter good. Thanking you. Balaji.j Mail id: [protected]@yahoo.co.in. Contact no: [protected], [protected]. please help me!!!
This is regarding a payment made to HSBC bank for my Credit Card No: [protected]. Actually I drop the O.D cheque on sky pak on 11th or 12th aug amount was 93000.I made the full payment. My due date is on every month 15th or 14 dates. But that cheque came and realized on 18th aug . Due to 4 days delay they charging the amount 4667+576 service tax total amount is 5241rs. See for 4 days delay they charging 5241 amount. Regarding this I spoke with customer care. They said we can’t do any thing you must pay that amount. And then I request to transfer to her manger miss sangeetha. She asks all things and said that I can reversal only 1000rs. And then still I didn’t accept I just ask her to transfer to higher officer. Then she transfers the call to miss nisha. Again I tell my entire problem to her that I am holding more than 10 credit cards right now. I know how to use the credit card. See what happens I drop the cheque on 11 or 12th I am not confirm that. But I drop the cheque before 3 days. Then miss nisha said that you want to drop the cheque before 5 days in sky pak box. And I agreed that for that you can charge me the late fee. Why should you charging the interest for that which was more than 5000. Is to expensive for 4 days delay. In my point of view I drop the cheque. It comes on 18th means what can I do. Because that was a over draft cheque my mother account. It will never dishonor. Then miss nisha said ok I will reversal 2000. But I am not satisfied because fault is not mine. Now tell me what can I do. Better close my card I will make the payment what I swiped earlier not that interest. Otherwise reversal that interest amount. I am sure that I will maintain hereafter good. Thanking you. Balaji.j Mail id: [protected]@yahoo.co.in. Contact no: [protected], [protected]. please help me!!!
Dear Sir/Madam
This is regarding a payment made to HSBC bank for my Credit Card No: [protected]. Actually I drop the O.D cheque on sky pak on 11th or 12th aug amount was 93000.I made the full payment. My due date is on every month 15th or 14 dates. But that cheque came and realized on 18th aug . Due to 4 days delay they charging the amount 4667+576 service tax total amount is 5241rs. See for 4 days delay they charging 5241 amount. Regarding this I spoke with customer care. They said we can’t do any thing you must pay that amount. And then I request to transfer to her manger miss sangeetha. She asks all things and said that I can reversal only 1000rs. And then still I didn’t accept I just ask her to transfer to higher officer. Then she transfers the call to miss nisha. Again I tell my entire problem to her that I am holding more than 10 credit cards right now. I know how to use the credit card. See what happens I drop the cheque on 11 or 12th I am not confirm that. But I drop the cheque before 3 days. Then miss nisha said that you want to drop the cheque before 5 days in sky pak box. And I agreed that for that you can charge me the late fee. Why should you charging the interest for that which was more than 5000. Is to expensive for 4 days delay. In my point of view I drop the cheque. It comes on 18th means what can I do. Because that was a over draft cheque my mother account. It will never dishonor. Then miss nisha said ok I will reversal 2000. But I am not satisfied because fault is not mine. Now tell me what can I do. Better close my card I will make the payment what I swiped earlier not that interest. Otherwise reversal that interest amount. I am sure that I will maintain hereafter good. Thanking you. Balaji.j Mail id: [protected]@yahoo.co.in. Contact no: [protected], [protected]. please help me!!!
This is regarding a payment made to HSBC bank for my Credit Card No: [protected]. Actually I drop the O.D cheque on sky pak on 11th or 12th aug amount was 93000.I made the full payment. My due date is on every month 15th or 14 dates. But that cheque came and realized on 18th aug . Due to 4 days delay they charging the amount 4667+576 service tax total amount is 5241rs. See for 4 days delay they charging 5241 amount. Regarding this I spoke with customer care. They said we can’t do any thing you must pay that amount. And then I request to transfer to her manger miss sangeetha. She asks all things and said that I can reversal only 1000rs. And then still I didn’t accept I just ask her to transfer to higher officer. Then she transfers the call to miss nisha. Again I tell my entire problem to her that I am holding more than 10 credit cards right now. I know how to use the credit card. See what happens I drop the cheque on 11 or 12th I am not confirm that. But I drop the cheque before 3 days. Then miss nisha said that you want to drop the cheque before 5 days in sky pak box. And I agreed that for that you can charge me the late fee. Why should you charging the interest for that which was more than 5000. Is to expensive for 4 days delay. In my point of view I drop the cheque. It comes on 18th means what can I do. Because that was a over draft cheque my mother account. It will never dishonor. Then miss nisha said ok I will reversal 2000. But I am not satisfied because fault is not mine. Now tell me what can I do. Better close my card I will make the payment what I swiped earlier not that interest. Otherwise reversal that interest amount. I am sure that I will maintain hereafter good. Thanking you. Balaji.j Mail id: [protected]@yahoo.co.in. Contact no: [protected], [protected]. please help me!!!
hsbc gold credit card — Recovery process is very bad
I really don't know the way recovery person are behaving for HSBC gold credit card payment. I am asking for card statement but they are not giving it by mail or not by post. But they are continuously harassing me and my husband for some initial payments. We are interested to pay at a time even today i am going to pay but still i didn't receive any statement. Please do something for these type of calls which are not needed. If i am telling them that i'll pay by dropping cheque in drop box, they are saying no it will take time so please give some initial amount to my person whom i am sending for collection. They are not ready to here anything. Even i am not getting what the hell is problem with them by this kind of payment if i want to do. So i am going to surrender my card, i don't want to keep that card from now. Please tell me the procedure for the same.Regards,
Deepti Srivastava
card no: [protected]
HSBC Credit Card — sending bills for no card
i am not holding of credit card of HSBC but they keep calling every time and offer some schemes. i also afraid they might send even bills/statements.. so let me know how to restrict them from calling me. it has become so menace. My exhusband has charged items on a credit card, and has put it in my name, and no one will help me even get a copy of what was purchased so I can prove what he got, Please I need help! All I ask for is a simple little copy, and I get, we can't provide you with it, yet I am held responsible for the huge bill. I have tried to talk to people on the phone about it, and all I get is very RUDE people that don't want to hear what you are trying to say. I believe all they are there for is to get pay and try to make a little commission instead of helping someone!!!Help A.S.
Dear Sir/Madam,
I applied for HSBC Credit card.Last 20 days back.I got my reference number.But had not got my credit card.
Please make arrangement regarding my credit card.my ref no is[protected].
Rajendra Bhokare
#[protected]
#[protected]
I applied for HSBC Credit card.Last 20 days back.I got my reference number.But had not got my credit card.
Please make arrangement regarding my credit card.my ref no is[protected].
Rajendra Bhokare
#[protected]
#[protected]
Dear Sir,
I Sri Biplab Kumar Das my Crdit card no.[protected], I would like to Change my communication address as :
C/O-VIJAY KUMAR
36A/9, (G/F)Kishan Garh
Vasant Kunj
New Delhi-110070.
This Above address is applicable for the future communications.
Secondly, I have not yet got the PIN number of my credit card for cash withdrawl incase of emergency. Plz. send the pin as my above new communication address .
I Sri Biplab Kumar Das my Crdit card no.[protected], I would like to Change my communication address as :
C/O-VIJAY KUMAR
36A/9, (G/F)Kishan Garh
Vasant Kunj
New Delhi-110070.
This Above address is applicable for the future communications.
Secondly, I have not yet got the PIN number of my credit card for cash withdrawl incase of emergency. Plz. send the pin as my above new communication address .
Dear Sir,
I have a credit card (Credit Card No. [protected]) of your bank.My name written in credit card Pushpa Singh is wrong please correct my name that is Pushpa Kanwar Shekhawat.I received my credit card in April 2008 but I still don't received the pin code of my card.Please send credit card pin code as possible as earlier.In my area there is a postal problem I am not receiving the credit card bill/statement at time that was the biggest problem for me.So, I request you to send my credit card bill through courier or email me on my my email address at [protected]@chagans.com
Thanks
Regards
Pushpa Kanwar Shekhawat
Your's
I have a credit card (Credit Card No. [protected]) of your bank.My name written in credit card Pushpa Singh is wrong please correct my name that is Pushpa Kanwar Shekhawat.I received my credit card in April 2008 but I still don't received the pin code of my card.Please send credit card pin code as possible as earlier.In my area there is a postal problem I am not receiving the credit card bill/statement at time that was the biggest problem for me.So, I request you to send my credit card bill through courier or email me on my my email address at [protected]@chagans.com
Thanks
Regards
Pushpa Kanwar Shekhawat
Your's
Date 13.09.08 To,
HSBC
Credit Card No. [protected]
Subject: Extra Charged Include in Statement (Finance + Late Payment).
Respected Sir,
We have received your monthly account statement but we find that you are charged some extra amount i.e., Finance Charged + Late Payment Charges in our statement between two month, that is unfavorable for us because we are pay under the day or time limit which you mentioned in your statement. The detail of two month payment is as under:
Opening Balance April Statement 2259.58/-
Payment of April Month (30.05.08) 2260.00/-
In May statement some charges of April Month for Late Payment (Finance 146.63 + Late Payment Charge 449.44 including service tax & Education cess) included but we have received your credit card statement in my office on 02.06.08, and we already made a payment.
Opening Balance of May Statement 1508.82/-(146.63+449.44+912.75)
Payment of May Month (30.06.08) 913.00/-(654.00 + 259.17)
Again in June Statement you charged Finance & Late Payment also and again your statement is received on 01.07.08 this is not our responsibilities and we not made late payment fee and other charges.
According to us total payment of June is 9719.17/-( Remaining Charges of May 595.82 + Charges of June 577.01 is excluded). We made the above payment on 01.07.08 through cheque of Bank of India.
Total Payment of 30 June 08 10892.00/-
(9719.17+595.82+577.01)
Less: Extra Charges 1172.83/-
(595.82 + 577.01)
Cheque Bank of India Dtd. 01.07.08 9719.17/- (Cheque No.230834)
So, that we would like to give special attention and request that you delete extra charges of two month from our statement and send new statement as earliest as possible and improve your service, also send bill statement on before time.
With due Regards,
Jaswant Gandhi
Date 13.09.08
To,
HSBC
Credit Card No. [protected]
Subject: Extra Charged Include in Statement and Remember Letter.
Respected Sir,
With reference of enclosing remember letter I would like to again kind attention that I pay our credit card statement bill on time but again and again you charged some extra amount include in statement, and I am very frustrated from this card and statement and we are not liable for late payment, fault is of by your side i.e., I have not received your Credit Card Bill Statement on time.
One letter I enclosed to you for knowing extra charges detail, I also gave you detail of next month charges and payment made which as under:
Opening Balance July Statement 10892.00/-
Payment of July Month (02.07.08) 9719.17/- (Cheque) (9460+259.17)
Payment of July Month ( 04.07.08) 9720.00/- (Cash) (9460+260)
In July statement amount Rs. 10892/- some charges of June Month for Finance Charges 113.54 + Late Payment Charge 400.00 + Service Tax & education Cess 63.47 included but we made payment only Rs. 9720/- total (259.17 + 9460) and other charges are not liable for me because I am not responsible, also that payment is given in two times that means firstly I given a cheque which were return for Curfew at Indore, and again next day curfew is open so I made cash payment, also for these problems we are not made extra amountand cheque return fee to you, so please you clear these extra amount and send me new revised statement of 4 month from May to August.
Opening Balance of August Statement 7976.76/-CR(146.63+449.44+912.75)
According to us Opening Bal. of Aug. Bill 259.17/- (Tata AIG Insurance Fee)
Payment of August Month (15.09.08) 518.34/-(259.17 July + 259.17 Aug)
According to us total payment of August is 518.34/-. We made the above payment on 15.09.08 through cheque of HDFC Bank.
Total Payment of 30 August 08
Till 2416.18/-(259.17+277+34.24+300+37.08+259.17+68.99+8.53+1172 OLD)
Less: Extra Charges 1897.84/-(277+34.24+300+37.08+68.99+8.53+1172 OLD)
Cheque HDFC Bank Dtd.15.09.08 518.34/- (Cheque No.065435)
So, again I hope that you gave special attention, and I request that you delete extra charges of four months from our statement and send new statement as earliest as possible and improve your service, also send bill statement on before time. If you not clear above adjustment so we not continue your service and not use your card in future. Thanks for your kind co-operation in future.
With due Regards,
Jaswant Gandhi
HSBC
Credit Card No. [protected]
Subject: Extra Charged Include in Statement (Finance + Late Payment).
Respected Sir,
We have received your monthly account statement but we find that you are charged some extra amount i.e., Finance Charged + Late Payment Charges in our statement between two month, that is unfavorable for us because we are pay under the day or time limit which you mentioned in your statement. The detail of two month payment is as under:
Opening Balance April Statement 2259.58/-
Payment of April Month (30.05.08) 2260.00/-
In May statement some charges of April Month for Late Payment (Finance 146.63 + Late Payment Charge 449.44 including service tax & Education cess) included but we have received your credit card statement in my office on 02.06.08, and we already made a payment.
Opening Balance of May Statement 1508.82/-(146.63+449.44+912.75)
Payment of May Month (30.06.08) 913.00/-(654.00 + 259.17)
Again in June Statement you charged Finance & Late Payment also and again your statement is received on 01.07.08 this is not our responsibilities and we not made late payment fee and other charges.
According to us total payment of June is 9719.17/-( Remaining Charges of May 595.82 + Charges of June 577.01 is excluded). We made the above payment on 01.07.08 through cheque of Bank of India.
Total Payment of 30 June 08 10892.00/-
(9719.17+595.82+577.01)
Less: Extra Charges 1172.83/-
(595.82 + 577.01)
Cheque Bank of India Dtd. 01.07.08 9719.17/- (Cheque No.230834)
So, that we would like to give special attention and request that you delete extra charges of two month from our statement and send new statement as earliest as possible and improve your service, also send bill statement on before time.
With due Regards,
Jaswant Gandhi
Date 13.09.08
To,
HSBC
Credit Card No. [protected]
Subject: Extra Charged Include in Statement and Remember Letter.
Respected Sir,
With reference of enclosing remember letter I would like to again kind attention that I pay our credit card statement bill on time but again and again you charged some extra amount include in statement, and I am very frustrated from this card and statement and we are not liable for late payment, fault is of by your side i.e., I have not received your Credit Card Bill Statement on time.
One letter I enclosed to you for knowing extra charges detail, I also gave you detail of next month charges and payment made which as under:
Opening Balance July Statement 10892.00/-
Payment of July Month (02.07.08) 9719.17/- (Cheque) (9460+259.17)
Payment of July Month ( 04.07.08) 9720.00/- (Cash) (9460+260)
In July statement amount Rs. 10892/- some charges of June Month for Finance Charges 113.54 + Late Payment Charge 400.00 + Service Tax & education Cess 63.47 included but we made payment only Rs. 9720/- total (259.17 + 9460) and other charges are not liable for me because I am not responsible, also that payment is given in two times that means firstly I given a cheque which were return for Curfew at Indore, and again next day curfew is open so I made cash payment, also for these problems we are not made extra amountand cheque return fee to you, so please you clear these extra amount and send me new revised statement of 4 month from May to August.
Opening Balance of August Statement 7976.76/-CR(146.63+449.44+912.75)
According to us Opening Bal. of Aug. Bill 259.17/- (Tata AIG Insurance Fee)
Payment of August Month (15.09.08) 518.34/-(259.17 July + 259.17 Aug)
According to us total payment of August is 518.34/-. We made the above payment on 15.09.08 through cheque of HDFC Bank.
Total Payment of 30 August 08
Till 2416.18/-(259.17+277+34.24+300+37.08+259.17+68.99+8.53+1172 OLD)
Less: Extra Charges 1897.84/-(277+34.24+300+37.08+68.99+8.53+1172 OLD)
Cheque HDFC Bank Dtd.15.09.08 518.34/- (Cheque No.065435)
So, again I hope that you gave special attention, and I request that you delete extra charges of four months from our statement and send new statement as earliest as possible and improve your service, also send bill statement on before time. If you not clear above adjustment so we not continue your service and not use your card in future. Thanks for your kind co-operation in future.
With due Regards,
Jaswant Gandhi
Hello sir,
This is C.Arun prakash form chennai, i was applied ur hsbc credit card, the month of feb 2008, nd i got a pin number, but till now i dint get ur card, nd i got lots of verification calls, fom chennai, nd mumbai, but till now i dnt get ur card, last month also one o[censored]r hsbc man came to my office, i file my complaint to him also, but ur guys telling u ll get ur card soon, when i ll get my card, but am getting ur sms only daily, take this plan that plan, what is this, plz reply to this id, so please make arrange to get credit card nd do the favour
This is C.Arun prakash form chennai, i was applied ur hsbc credit card, the month of feb 2008, nd i got a pin number, but till now i dint get ur card, nd i got lots of verification calls, fom chennai, nd mumbai, but till now i dnt get ur card, last month also one o[censored]r hsbc man came to my office, i file my complaint to him also, but ur guys telling u ll get ur card soon, when i ll get my card, but am getting ur sms only daily, take this plan that plan, what is this, plz reply to this id, so please make arrange to get credit card nd do the favour
HI Sir/ Madam,
I am holding the credit card of your bank and till date I haven't received my statement to my residential address, which I asked them to mail the statement.
But now I received a notice to pay my balance to my address.
I every month calling the customer care for my statement, which no result on the same. Now proper action is taken over, even today I complained about my statement.
I feel its disgusting on my part to every month complain about my statement. No proper response is been from your side.
I spent around RS.4000.00 /- on my card and now it is around Rs.7000.00 /-. For no mistake of mine today I am suppose to pay Rs.3000.00 /- more which I haven spent.
I feel it very hard to do the same.
FOR your KIND INFORMATION, IT IS NOT ME WHO APPLIED FOR THE CARD ON MY OWN, IT IS your SALES PEORPLE APPROACHED ME REPETEDLY TO APPLY FOR THAT. TILL THE TIME I APPLIED THEY WERE CALL ON MY CONTACT NUMBER. AFTER THAT TILL NOW I HAVEN'T RECIEVED ANY CALL FROM THE BANK.
I need a proper solution regarding the same.
Now it is almost 7th month I am holding the card, by now I just received 2 statement from u people for calling and requesting on the CUSTOMER CARE NUMBER. I feel uneasy to every month call them and request for the statement.
Even today I have a discussion with them regarding the same.
I am not able to do the same every month.
Even I mailed them on [protected]@HSBC.COM, but no action taken on my complaint.
I NEED A PROPER SOLUTION FOR THIS AND WANT YOU TO HELP ME ON PAYING MY DEBIT IN TIME. I[censored] FEEL ITS NOT GOING TO WORK PLEASE DO CANCEL THE CARD, I WILL BE HAPPY WITH THAT. THERE WILL BE NO TENSION OF THING ABOUT THE CREDIT CARD EVERY MONTH AND NEED NOT CALL ANY ONE FOR MY STATEMENT.
Even I need clarification on the reduction of the credit limit from 50, 000 to what every it is right now.
With sad feeling,
YOUR CUSTOMER,
Srinivasa Rao Bandla,
+91-[protected]
I am holding the credit card of your bank and till date I haven't received my statement to my residential address, which I asked them to mail the statement.
But now I received a notice to pay my balance to my address.
I every month calling the customer care for my statement, which no result on the same. Now proper action is taken over, even today I complained about my statement.
I feel its disgusting on my part to every month complain about my statement. No proper response is been from your side.
I spent around RS.4000.00 /- on my card and now it is around Rs.7000.00 /-. For no mistake of mine today I am suppose to pay Rs.3000.00 /- more which I haven spent.
I feel it very hard to do the same.
FOR your KIND INFORMATION, IT IS NOT ME WHO APPLIED FOR THE CARD ON MY OWN, IT IS your SALES PEORPLE APPROACHED ME REPETEDLY TO APPLY FOR THAT. TILL THE TIME I APPLIED THEY WERE CALL ON MY CONTACT NUMBER. AFTER THAT TILL NOW I HAVEN'T RECIEVED ANY CALL FROM THE BANK.
I need a proper solution regarding the same.
Now it is almost 7th month I am holding the card, by now I just received 2 statement from u people for calling and requesting on the CUSTOMER CARE NUMBER. I feel uneasy to every month call them and request for the statement.
Even today I have a discussion with them regarding the same.
I am not able to do the same every month.
Even I mailed them on [protected]@HSBC.COM, but no action taken on my complaint.
I NEED A PROPER SOLUTION FOR THIS AND WANT YOU TO HELP ME ON PAYING MY DEBIT IN TIME. I[censored] FEEL ITS NOT GOING TO WORK PLEASE DO CANCEL THE CARD, I WILL BE HAPPY WITH THAT. THERE WILL BE NO TENSION OF THING ABOUT THE CREDIT CARD EVERY MONTH AND NEED NOT CALL ANY ONE FOR MY STATEMENT.
Even I need clarification on the reduction of the credit limit from 50, 000 to what every it is right now.
With sad feeling,
YOUR CUSTOMER,
Srinivasa Rao Bandla,
+91-[protected]
HSBC Credit Card — Customer service
The Customer service for HSBC Credit card is worst, you cannot expect to reach out a customer service employee not even after being for 10 min on the line.and the service is very pathetic.
Hi,
Hope you people are doing good and your business is good also in this crisis time. But one thing is dead sure that you people are not customer oriented and your employee(Kala and sweta from mumbai,[protected] and some more on bangalore they don't know how to speak and how to solve the query eventhough they are working for customer service.
I had been given :these many numbers, but answer is and still i am not clear what to do : some numbers are not working and some numbers there is no answer and some numbers even the custimer is calling 100 times they are simply cutting the line as if they are playing and we are full by taking the card:
66432110
[protected]
25327364
25583533
67115686
My Card number is [protected]
I have closed the card due to inconvenience and falsa bills and promise and i sufferd a lot:
My account got settled for 42310 rupees in 3 installments :I paid 2 check of 30000 and i have to pay 12310, the check got bounce, so can you please tell me being a gentelman, how much amount i need to pay if the check got bounce.
And please in future tell your employee to behave like a gentleman and teach them how to behave with customres: otherwise after lehaman next will be HSBC and it would not be any surprise for us:
Thanks,
Sushant
Hope you people are doing good and your business is good also in this crisis time. But one thing is dead sure that you people are not customer oriented and your employee(Kala and sweta from mumbai,[protected] and some more on bangalore they don't know how to speak and how to solve the query eventhough they are working for customer service.
I had been given :these many numbers, but answer is and still i am not clear what to do : some numbers are not working and some numbers there is no answer and some numbers even the custimer is calling 100 times they are simply cutting the line as if they are playing and we are full by taking the card:
66432110
[protected]
25327364
25583533
67115686
My Card number is [protected]
I have closed the card due to inconvenience and falsa bills and promise and i sufferd a lot:
My account got settled for 42310 rupees in 3 installments :I paid 2 check of 30000 and i have to pay 12310, the check got bounce, so can you please tell me being a gentelman, how much amount i need to pay if the check got bounce.
And please in future tell your employee to behave like a gentleman and teach them how to behave with customres: otherwise after lehaman next will be HSBC and it would not be any surprise for us:
Thanks,
Sushant
Respected sir/Madam,
I was an credit card holder and my c.c. no. [protected] / VIJAY NAIK, this is not an complaint but I am an defaulter of this bank, reason I was in bad depth. Now I am ready to settle down the payment and i am not able to contact for this. So please help to settle down this matter, my cell no.[protected].
I was an credit card holder and my c.c. no. [protected] / VIJAY NAIK, this is not an complaint but I am an defaulter of this bank, reason I was in bad depth. Now I am ready to settle down the payment and i am not able to contact for this. So please help to settle down this matter, my cell no.[protected].
HSBC — Not Receiving of Debit Card
Dear Sir,Mr. Rahul Ghosh, (Assistant Manager, Eastern Region, HSBC) came to me on 2nd September 2008 to open an HSBC Direct account. I opened the same and handed over a cheque of Rs. 10, 000/- (Rupees Ten thousand only) dated 5th September 2008 favouring SOFTHARD (My account name)of ICICI Bank, Howrah Branch. He assured me that I will be receiving the welcome kit including Debit Card and Cheque Book within 7 days. (Seven). Mr. Rahul informed me on 5th of September 2008 that my account is opened and the account no. is[protected]. On 15th September 2008 I had a discussion with your customer service representative regarding the welcome kit. The representative informed me that it’s already dispatched but he don’t have the courier detail. And ask me to call next day for the detail. I called the customer care on 16th September 2008 regarding the courier detail. But the representative unable to gave me the same. I lodged a complain on 18th of September 2008 regarding my welcome kit. On 19th September 2008 I had a discussion with your customer service representative regarding the welcome kit. The representative informed me that it’s already dispatched but he doesn’t have the courier detail. I received the welcome kit on 22nd of September 2008 without the Debit Card. I lodged another complain on 22nd regarding the Debit Card. On 23rd September 2008 I had a discussion with your customer service representative regarding the Debit card and the representative informed me that its already dispatched but he don’t have the courier detail. From that day onwards I reopened the complain thrice. Last time on 29th September 2008 I had a long discussion with Mr. Chandrakant (Service Manager). He gave me the commitment that I will be receiving the Debit Card by 3rd October 2008 (Friday). But till now I haven’t received the Debit Card. Today 3rd October 2008 at 8.30 P.M. I had a discussion with Miss Nathalime. She told me that it’s dispatched from your back office today only but she don’t have any courier detail. On this 1 month I had a very bad experience with HSBC. My money is with your bank for last 1(one) month and I can’t rotate the fund for this period.
So, I want the interest as per Fixed Deposit rate on the same and also I want the compensation for mental harassment.
Please take the immediate action to resolve my problem as soon as possible.
Thanking you
SAUGATA GUPTA
Prop. : SOFTHARD
55, Shibpur Road
Howrah – 711102
West Bengal
INDIA
Ph :[protected] /[protected]
E-mail : [protected]@rediffmail.com
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+91 22 6666 8890
+91 22 2263 6666
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