[Resolved] HSBC Bank Credit Card — Payment issue with my HSBC Credit Card, Page 9

Hongkong & Shanghai Banking Corporation [HSBC]

[Resolved] HSBC Bank Credit Card — Payment issue with my HSBC Credit Card

S Saleem Ahmad Khan from Mumbai, Maharashtra

Dear Sir/Madam This is regarding a payment made to HSBC bank for my Credit Card No: [protected]. Where I have transferred the payment of Rs. 10000 from my ICICI Bank saving account (No.[protected] on 4th Dec 2007 but the same was not credited to my HSBC Card. Now its has been almost for than 3 months and during this period I have made numerous calls to HSBC Customer care to solve my issue. I have provided them all the details like payment ID No., Bank Account No., besides this I have also written many email at "[protected]@hsbc.co.in" but nobody has responded to my complaint (Complaint No. [protected]). I have been making many ccalls to them but every time they put my call on hold and after that they give me the same answer that "I will get a call from HSBC" (which I never got). Every month I recieve a show cause notice from HSBC regarding non-payment of dues. Now when I called up the customer care today to know the status of my complain then the reply from the bank is " Your card has been closed and to know the status of your complaint call at collection centre at[protected]. Now I am very upset with the service of the bank and neither I know where my amount of Rs 10000 is???? also HSBC has rated my credit rating as negative which would make disqualify me from taking credits from other banks and financial institutions. I am sending the the copy of the email written to HSBC from time to time, pls find the same below in order of dates. Sir, I have full faith and respect in justice. Pls help me out. The Bank is charging a Huge interest every day and I am financial not so well to bear all this charges. Pls look into my case and help me. I want to take a legal action against the bank to get back my normal credit status and my credit card. EMAIL NO. 1 from Saleem Khan hide details Jan 1 to [protected]@hsbc.co.in bcc saleem.[protected]@asianppg.com, [protected]@gmail.com date Jan 1, 2008 9:24 PM subject Kind Attn: Manager (Debt Management) HSBC Credit Card mailed-by gmail.com Kind Attn: Manager (Debt Management) HSBC Credit Card No. [protected] Dear Sir, This is in reference to your repeated notification regarding payment for my HSBC Credit Card No. [protected]. I would like to inform you that I have made a payment of Rs. 10, 000 on[protected] through Visa Card to Card Transfer from my ICICI bank Saving account (No.[protected], Payment ID:[protected]. The amount was successfully debited from account on the same date and the payment was made to the HSBC on[protected]. After checking with, and as per, HSBC bank. I have registered a complaint with ICICI Bank (on[protected] vide Complaint No. SR[protected] regarding the status of fund transfer from my account and it was told to me that amount was successfully transfered to HSBC on 4th Dec 2007. I have also filed a complaint with HSBC Credit Card Division (Complaint No. [protected]) to resolve the same issue but till date it has not been solved and neither I have recieved any feedback from HSBC on the status of my complaint. Now everytime I call HSBC Credit Card Division to know the status of my complaint I got same reply that "The request is been forwarded and you will receieve a call from us within 3-4 days". Now it is almost a month time and the payment is not being credited to my account and HSBC is charging day to day interest and late payment fees on my card every month. Neither I feel that the bank is interested in resolving the issue in time. Also, Pls take care of the interest and late payment charges that is being levied on my card. Request you to do the needfull. Regards, Saleem Khan REPLY RECVD FOR EMAIL NO. 1 from "[protected]@hsbc.co.in" hide details Jan 1 to [protected]@gmail.com date Jan 1, 2008 9:31 PM subject [Ack] Case 4473763 Kind Attn: Manager (Debt Management) HSBC Credit Card mailed-by hsbc.co.in Dear Customer We refer to your email to [protected]@hsbc.co.in. We request you to please allow us 5 working days, to investigate the matter and we would comprehensively revert to you with the confirmation of action taken. In the interim, we would like to thank you for bringing this matter to our attention as it is feedback such as yours which enables us to improve our services. Should you have any clarifications in the interim, please do not hesitate to write to us [protected]@hsbc.co.in quoting the case reference number. For queries relating to lost cards, please contact phone banking immediately, at the respective cities. HSBC would not be liable for any transactions done between the time of the card lost and the time of reporting. Warm Regards HSBC EMail Helpdesk[protected][protected]- ***************************************************************** This e-mail is confidential. It may also be legally privileged. If you are not the addressee you may not copy, forward, disclose or use any part of it. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return e-mail. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions. *************************************************************** "SAVE PAPER - THINK BEFORE YOU PRINT!" 2nd REPLY RCVD TO EMAIL NO. 1 Dear Mr Khan We refer your message dated 02 January 2008. We apologise for the delay in response. We observe from our records that as on date we are not in receipt of your payment of INR 10000 towards your card account. Hence we request you to liaise with our other Bank where you hold a Savings account for further assistance in this regard. Alternatively: Please send a (scanned copy) through "[protected]@hsbc.co.in " the other bank statement as an attachment, the same in attention of "Rukmani M" to enable us to forward the copy of the other bank statement to the concerned department. We trust the above clarifies your concern. For further queries we request you to call our phone banking numbers or if you have registered for Internet Banking, we request you to send us a secured message through the 'email us' option in order to enable us to assist you in this regard. A complete list of our phonebanking numbers is available at http://www.hsbc.co.in/in/personal/phone.htm Warm regards Rukmani M Customer Service Officer HSBC India. - Hide quoted text[protected][protected]-- *************************************************************** This e-mail is confidential. It may also be legally privileged. If you are not the addressee you may not copy, forward, disclose or use any part of it. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return e-mail. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions. ***************************************************************** "SAVE PAPER - THINK BEFORE YOU PRINT!" EMAIL NO. 2 WRITTREN TO HSBC from Saleem Khan hide details Jan 10 to [protected]@hsbc.co.in date Jan 10, 2008 7:21 PM subject Re: Case 4473763 Kind Attn: Manager (Debt Management) HSBC Credit Card mailed-by gmail.com Dear Rukmani Please find the attached bank statement of my saving account (ICICI Bank). It has been very clear from the statement of account that an amount of Rs 10, 000 has been debited on 3.12.2007 for Visa card to card transfer (To HSBC Card # [protected]). Pls do the correction at your end. Thanking you, Regards, Saleem K. - Show quoted text - REPLY RCVD TO EMAIL NO. 2 from "[protected]@hsbc.co.in" hide details Jan 10 to [protected]@gmail.com date Jan 10, 2008 7:28 PM subject [Ack] Re: Case 4473763 Kind Attn: Manager (Debt Management) HSBC Credit Card mailed-by hsbc.co.in Dear Customer We refer to your email to [protected]@hsbc.co.in. We request you to please allow us 5 working days, to investigate the matter and we would comprehensively revert to you with the confirmation of action taken. In the interim, we would like to thank you for bringing this matter to our attention as it is feedback such as yours which enables us to improve our services. 2ND REPLY RCVD TO EMAIL NO. 2 from "[protected]@hsbc.co.in" hide details Jan 14 to [protected]@gmail.com date Jan 14, 2008 12:54 PM subject Re: Case 4473763 mailed-by hsbc.co.in Dear Mr Khan We refer your message of 10 January 2008. We regret for the delay in response and for the inconvenience caused. We have noted the concern and wish to inform that we have raised the complaint against concern department regarding the payment with reference to the complaint reference Number # [protected], hence we will write to you after 5 business days regarding the status. Further we also request you to quote the above mentioned reference number to enable us to assist you in this regard. AND SUCH KIND OF EMAILS ARE THE ONLY REPLY I KEEP GETTING EVERY TIME I SEND THEM EMAIL. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
301 Comments	Share
Submit Close

Related Hongkong & Shanghai Banking Corporation [HSBC] reviews

View all 1101 Hongkong & Shanghai Banking Corporation [HSBC] Reviews

Comments

Gowrishankar

HSBC Bank — HSBC Credit card

Dear Sir/Madam

I am receiving mails from HSBC demanding to Pay the credit card money, even i have not taken
any credit cards from the Bank.

I would like to sue the BANK and request you to provide me the details, if you have any.

Thanks
Gowri

Sandhya

from Bengaluru, Karnataka

HSBC Credit Card — Billing without using the credit card

Hi,
I am a credit card holder of HSBC Bank (its a life time free one)and not even once i used the card.but now i got a message in my mobile tht i need to pay some amount to HSBC bank for the usage of credit card . How this can happen wihtout using .

Thanks
sandhya

lalit goyal

from Mannarakkat, Kerala

HSBC Credit Card — they are calling me for payment

Dear sir,

I have hsbc bank credit card No:- Visa card.
2to4 Months before I sattled all payment and take sattlment latter.
after that they are calling me again
i give them sattlement no. so maney time. but they call me again & again disturb me

This is the problem.

lalit

jaipur

Sendil coumar Nagarathinam

Mine is also a similar case. I got HSBC sending me a statement with an annual fee i called the customer care and they reverted the fee. I had told them that i do not need any credit card with annual fees when iam eligible to get life time free cards from many other banks.

The next year they had put the same annual fee again and i called the customer care and told them that iam not going to use the card anymore. They had assured me that they will make the outstanding as 0.
But it didn't happen rather they did start putting fine and other charges and they have bought it to 6k.

Now iam getting annoying calls from HSBC telling that they will take action against me and the person who calls from Delhi will not be good in English and during the conversation he will tell something in Hindi which sounds to be bad and i do not know as what to do on this.

Can anyone suggest an authority with whom i could take this matter to?

Thanks,
Sendil

G.Raja

from Chennai, Tamil Nadu

Dear Team,

My name s Raja and this is with regards to the updation of my name in CIBIL Report. I had an outstanding of Rs.4, 879 in my Credit card, which i have closed on 20/04/09.

Hence, request to forward a Mail to CIBIL to remove my name from their records and also to increase my Credit score accordingly.

For any reference or clarifications, request to call me on[protected].

Request to Treat this on High Priority as i am ahead of Personal commitments.

Thanks in Advance.

Best Regards,
G.Raja/.

rajeev sharma

from Delhi, Delhi

i am user o[censored]r credit card no[protected], u hv levied annaul charges on the card and even ur card issued to me already expired last month, even my card is annual free /no annual fee on that.
My request is to u to wave off annual fee charges and issue me fresh card immedtly instead of old expired card
rajeev sharma
[protected], [protected]

P. Sreemannarayana Rao

from Bengaluru, Karnataka

I have a HSBC Credit card which was issued around four years back. At the time of issue I was told that it is annual charges free card for life time and in the previous years when they charged the annual fee it was waived instantly. In the Card statement generated during the month of April, 2009 an amount of Rs. 700/- and service tax thereon is charged. I spoke to the customer care when he expressed his inability to waive the annual fee, I told him that it would be nonsense to hold a card with a meager credit limit with annual charges whereas I have lot of other credit cards which are annual charges free. I mailed through the reply option from the card alerts sent to my mail ID where I got the e-statement showing the debit of annual charges, requested to cancel the card with immediate effect without charging anything to my account i.e. the annual charges and other taxes thereon. So, I hopefully expect that the request will be considered positively and necessary cancellation is done with immediate effect.

PSN Rao.

arun kumar srivastava

from Delhi, Delhi

Dear Sir,
with reference of my card no [protected] and payment summary due date 28.04.09, you have claimed for card membership fee and other charges amounting Rs 2172.24. I'd like to inform you that I had taken this card which was free from membership fee. If this is chargeable then you are free to cancel my card as I'm not using this very frequently(as it is evident from transaction details).

Regards,

arun srivastav
[protected]

MR JASBIR NAGPAL

from New Delhi, Delhi

DEAR SIR, im using your credit cards before many years but before two years ago a misunderstanding has caused but it was setteled.this time my card have expired till one year have passed but iam continuing getting your statement so pls sir iam requesting you to get pain for it and solve my problem as soon as possible.ACCOUNT NO [protected].

santosh.d.s

from Bengaluru, Karnataka

HSBC Bank Credit Card — charged charges in spite of paying

Hi,

I have made a total payament on 12th December 2008 but the charges were levied on my account. but my due date was in 6th dec and my bill generation date is on 14th of every month. I was informed that if i make the total payament before bill generation date there will be no charges but iin case if i make the minimum payament then all the charges will be leived and i am liable to pay. the same complaint was raised in call center on 16th dec and Mr.Chetan team manager told he would call me and solve the problem. But waited for few days again i called in jannuary and spoke to Mr.Zabber and he also said the same. by this negligent act by bank every month they are charging me with all the charges and they have blocked my card so would request your complaint cell to solve the problem.

patoor raghavan ravikumar

from Mumbai, Maharashtra

HSBC Credit Card — payment

my hsbc credit card was settlet 3 years ago in ur worli office and the matter closed.now one fellow is calling from delhi and demanding payment.his number is[protected].

in case i receive a call again i will complain to all the authorities including reserve bank, omdusman, court and the police.he is unnecessarily calling my phone and disturbing me and other members of the family also.he is also threatening a small child.

I WILL BE LODGING A POLICE COMPLAINT IF HE CALLS ME AGAIN.HE IS NOT REVEALING HIS IDENTITY.HE CALLED ME TODAY AFTERNOON.

P.R.RAVIKUMAR MENON

Dipak Kumar

from Sangli, Maharashtra

HSBC Bank — Regarding Money debit from account

Dear Sir
I had used my HSBC credit card on 4 may 2009 to withdraw some money(INR 15000) from ICICI bank ATM.at that time i did not received any money from ATM and money had credited from my Account[protected].Then i informed to custmorcare person and she assignd a complained number [protected].But still i did, nt return back my money.So please do some action regarding this issue.

Dipak Kumar
Acc no HSBC[protected]
pune maharastra, india

Nirav Shah

from Mumbai, Maharashtra

HSBC Bank/Credit Card — Credit Card Charges

This is with reference to my credit card no. ([protected]), which is now been blocked by your Bank. I have been receiving bills from your bank claiming that there is non-payment of dues from my side to the bank.

I would like to bring to your notice the following facts which you can independently verify from your bank records:

I had not received my bill for a particular month because of which I did not make payment for the bill. On realizing that the payment is due, I immediately made the payment. Then I called the bank official to reverse the charges and they agreed that they will the same. On receiving the next month’s bill, I noticed that only ‘late payment charges’ were reversed and not the ‘financing cost’. I have made all the payments for the purchases I have made on the card. I called up the bank to reverse the other charges as well but they did not do so. This went into dispute and after which none of your officials have been able to understand my issue. The disputed amount initially was only around Rs. 400 but which has now increased to Rs. 4, 000. Many officials have called me but none has been able to answer to my query of why I should be penalized for the fault of the bank official. On the top of all this your bank official who calls me are not aware of the whole issue and every time I have to explain to them after which they just tell me that they cannot do anything on this and will get back to us. I have sent several mails on this to the email ids mentioned on the ‘grievance redressal’ of your website. I have not received any satisfactory reply to it and all the replies that I received are not within the time limit specified on the website.

Your bank officials have harassed and threatened me on phone to make the payment. On getting really tired on this I asked for amicable settlement to get rid of the calls instead of no fault of mine. But the lady made personal comments which I could not accept and asked her to call me later on which she never did.

I think the issue is not being attended purposely so that the charges go on increasing and I am scared of the threatening by your officials.

You will have to answer me the following queries:

1. If the fault was mine for making late payment, then why did the official confirm me the reversal of the charges on phone?
2. Why am I being penalized for the fault of your bank official?
3. Why were my queries not answered on time?
4. Why are your people calling me without doing there home work?
5. How can your official make personal comments like “Sir, payment kar do na, aap to bahot kanjoos ho. Do hazar rupaiye mein appka kya jayega”. This will be taken up very seriously by me even in the consumer court.

Request you to please look into the matter as soon as possible and reverse the charges since they are wrongly charged. Failure to get any response to this letter will force me to file complain under the Banking Ombudsman Scheme.

Regards,

Nirav Shah

Raghavendra

from Pune, Maharashtra

To

The Credit card Manager and Tata Aig Department

Dear Sir/Madam

I have login many more compliant against wrong charges for my HSBC card

Many more times I have received only these types of Mail "we will look over it and plz contact collection department or Tata aig customer service" but problems is not solve till date and due is multiple with out my knowldege.

I[censored] R NOT DOING ANYTHING ON THIS ISSUE ; THEN AFTER 3 DAYS I WILL GO FOR CONSUMER CO URT FOR SOLVED THIS PROBLEM

Therefore, request the competent authority to reverse all charges levied to me and cancel the card immediately failing which I have no alternative to go to Police and Consumer Court for redressal of my complaint. Please note that I will not pay the charges under any circumstances. RATHER THEN YOU WILL PAY FOR BELOW FEEDBACK FOR A CONSUMER

Ø MENTLAY HARRESMENT BY YOUR MANGEMENT

Ø I AM NOT WORKING PROPAERLY IN MY OFFICE DURING RECSSION

Ø I HAVE MORE SPENT TIME ON NET WITH MANY MORE PAY FOR NET

Ø I HAVE DONE MANY MORE CALLS FOR CUSTEMER CARE, TATA AIG CUSTEMER CARE CENTER, COLLECTION DEPARTMENT WITH SPEND A BIG MONEY
I am feeling mentally depressed and unbalanced due to this behavior of HSBC Bank.

Can You Suggest me when I have not used HSBC card and not any insurance received by your side (Tata Aig), How can this possible the money reflect, and what meaning of Settlement Piz reply me immediately, I faced problem by your side in last 1 year, I tried to call and mail so many times for unnecessary charges given by you, Till now I did not get any suitable answer from HSBC.

I will not pay one paisa for this Fraud
Plz reply me in two days because i have shifted another place during to office working you contect me to below addres

1)- FIRST you inform me through to Personal mail ([protected]@yahoo.com)
my office email id is raghav_121502X..@tvtodaynetwork
2) -Presently i live at havibpur noida ph2 UP
3)- mob no-[protected] (presently in roaming)

I HOPE YOU LOOK IN TO THIS MATTER A/S/P

Raghavendra Mandal
Acc. No:[protected]
Thomson Press
India today group

Sandeep Theevari

from Mumbai, Maharashtra

This shows how our customer care people are working...and how efficient they are doing their jobs...all bull ...we have to sue them by keeping case on them...we should not leave...but unfortunately we are fools and never keep case. yam I not right?

simranp

from Mumbai, Maharashtra

dr sir
I HEENA GEHANI is warning you regarding unnecessary late fee charges of the insurance police. My credit cardno([protected])which is already closed 3 month before .sir i being calling u but their is no response from ur side that is why i am sending u this mail .i have already cleared all my dues and in the very begning did not accept any insurance policy of the card.the pending dues are of the insurance policy the rest dues r cleared .DO NOT SEND ME ANY LETTRS REGARDING THIS MATTER OR I WILL BE GOING TO THE CONSUMER COURT . THIS mail is a reply os the letter no cct/ak/[protected]/dated 18may 2009.

D Lincoln

from Chennai, Tamil Nadu

Dear Sir:

Last month statement you have mentioned my due is thirty thousand six hundred seventy three and forty four paise (30, 673.44). I paid on cheque full amount (cheque No. 000502 dt. 15.4.09 - Rs. 30, 673/-) This amount was cleared and I hope in my account there is no balance. This month's statement I received, you have mentioned finanace charges - Rs. 203.66 and service tax assessment Rs. 20.94, total purchase, 0.44. And the total comes - Rs. 224.74. Since my due date is May 25, 2009, I paid this amount. Why and what is the reason you charged me 224.74. Last statement I paid full amount 10 days before due date and how it is possible this month's statement comes as 224.74 as my charge. I cannot understand why you are taking money from the customers simply. I am holding other bank credit cards, they never charge like this after clearing the statement. You give me proper explanation and credit this amount back to my card account. If you continue to charge like this I will not deal with your card any transaction hereafter.

Thanking you,

Yours sincerely,

D. Lincoln
Card No.[protected]

Sauganth Vijayappan

HSBC Bank Credit Card — Unauthorized transaction

On 7th February 2009, HSBC charged my credit card with 2000 Rs with the transaction name as Primary Card membership fee. Since i left the country and my credit card expired long back, i stopped checking my credit card statements which are sent to me by email. They kept adding late charges to my credit card and i didnt know anything about this until i got an email from HSBC threatening me that they will report my file to CIBIL. Before they charged me with 2000 Rs, i had 631.97 Rs in Credit in my account. I am ok with losing the money which i had in credit in my account but i want my credit card account with HSBC closed and i definitely dont want my file to be reported to CIBIL.

bipinkumaragarwal

from Coimbatore, Tamil Nadu

Credit Card — regarding issue of Credit card

I received a phone call before four month, regarding issue of Gold credit card, that person has informed me that we have selected your account for Gold credited card after watching good performance of your saving Account (Customer Id :[protected],
but till date no further processing have been doen, i try many time to contact that person, but result NIL

please help me to issue a Gold Credit card on above customer Id.

waiting in your reply

rohit s baragade

from Pune, Maharashtra

My Name Rohit
dob 4-9-81
mobil no [protected]
I Access my debit card in axis atm 2 days back. I entered amount rs 200 but after some seconds i got the slip saying decline. than i went to hdfc atm where i saw my 200 rs was deducted. my atm no [protected] can u please send me details of balance on my email id.