[Resolved]  HSBC Bank — Grabbing heavy processing charges for false commitments of home loan and disgusting services. No response to umpteen calls & messages.

Address:

North West Delhi, Delhi

This is Rahul Dhawan from Delhi, and being a premium customer of HSBC bank credit card, I received a call from customer care department regarding an offer for providing home loan/loan against property from HSBC. I requested to know more about the details.


Subsequently, a person named Ashish Tiwari called on my Mobile from his cell number [protected] and introduced himself as a Relationship Manager, HSBC LTD, Home loan, operating from First Floor, K-14- 18, Sector -18, Noida, Uttar Pradesh -201301, India. He claimed to offer home loan in an interest waiver scheme in 12th, 24th, and 36th month EMI. He made numerous calls and sent the check list of the documents required through his email id [protected]@hsbc.co.in. on 12/03/12.

I applied for the home loan to buy a property in sector-47 and had personally handed over the entire bunch of all the required documents on 20/03/12 along with the cheque number 39423 amounting to Rs. 5515/- drawn on IDBI Bank en-cashed on 28/03/12 in favour of HSBC Ltd.

He had collected the majority of the following duly self attested documents on the same day and rest ordering from time to time on some pretext or other for making excuses for uncertain delay.

1. Copy of property deed
2. Copy of entire property chain.
3. 2 passport size photographs,
4. Copy of Passport,
5. Copy of Voter and PAN Card
6. copy of office ID card,
7. Salary slips of current employer,
8. 6 month Bank statement,
9. Electricity bill,
10. Landline telephone bill,
11. Appointment letters of current and previous employers,
12. Relieving letters of previous employers plus resignation letters,
13. Form-16 of current and previous employers,
14. Car Loan track and NOC of previous financed car,
15. Car loan track of current finance car.
16. Receipts of the ordered immediate payments made to credit cards totaling Rs. 2,50,000/-
17. And Duly filled up two application forms.
18. Blank dated Cheque of Rs. 5515/- (encashed without any information on 28/03/12)

After receiving all the above mentioned copies and cheque, he told me that my home loan eligibility is around 1 cr but I clarified to him that I need only 50 Lakh for home loan only; to which he readily confirmed. Till 28/03/13 i.e. even after 16 days from the collection of documents and cheque, he remained very sweet talker but post that he started making fishy stories, asking for irrelevant documents like receipts of credit card payments, loan track and NOC of previous and current cars, resignation letters to previous employers. I kept providing them to him on SOS basis.

After wasting my many days, avoiding my calls + messages and my frustration with his disgusting services, told him to change my application from Home loan to Loan against property. Post regular and tiring follow-ups and then indicating to report the matter to his seniors, he finally sent some person to verify our flat (built and sold by Noida Authority in sector-19), for legal and technical verification on 16/04/12. He claimed that local brokers have given the valuation of 27 lakh only to the valuator so he can now finance upto 50% only of the same. I agreed to the same and told to do the needful. Subsequently, he has again started avoiding my call and messages to know about the loan status. Strangely, the person who posed as a valuator, is also not responding to my phone.

Kindly do the needful to help me in getting back my money and to avoid such cheating or at-least appoint someone in providing the right feedback on my loan status.