[Resolved]  HSBC Bank - Pune — Missing using my Record

Hello sir/ madam,

I have given below the Email chain that i communicated with HSBC bank.If you read it from Bottom to top then you will understand my case.Please do the needful.Thanks

Note: Myself:-Ganesan, Bank manager name Ganesh. I am mensioning this to avoid confusion while reading the email Chain below.Thanks

Ganesh,

You mentioned in your earlier email that my account as been closed and I won't get any email or phone calls. But I received statement for Sep to October and October to November. I have given your comment below.

This is the comment from Bank manager
""Pl have look on my earlier revert (In red bold), I have already mentioned that, Aug month statement may generated & sent to your communication address hence Pl ignore it. I have already confirmed that, all the charges has been reversed & card has been closed from our side, then why do you want confirmation letter from us, why can't you treat this mail as written proof"".

This shows that you’re are trying to cheat the customer and misusing the customer record. This is my last email if I won't get proper solution to this I am going to consumer court.

With Regards
Guru

-----Original Message-----
From: Guruswamy Ganesan
Sent: Thursday, November 20, 2008 10:34 AM
To: [protected]@hsbc.co.in
Cc: [protected]@hsbc.co.in; [protected]@hsbc.co.in
Subject: FW: FW: FW: Reminder[protected][protected]:RE: HSBC CREDIT CARD ISSUE


Ganesh,

You mensioned in your earlier email that my account as been closed and I won't get any email or phone calls.But I received statement for Sep to October and october to November. I have given your comment below.

""Pl have look on my earlier revert (In red bold), I have already mentioned that, Aug month statement may generated & sent to your communication address hence Pl ignore it. I have already confirmed that, all the charges have been reversed & card has been closed from our side, then why do you want confirmation letter from us, why can't you treat this mail as written proof"".

This shows that you’re are trying to cheat the customer and misusing the customer record. This is my last email if I won't get proper solution to this I am going to consumer court.
With Regards
Guru

-----Original Message-----
From: Guruswamy Ganesan
Sent: Monday, November 03, 2008 10:30 AM
To: [protected]@hsbc.co.in
Cc: [protected]@hsbc.co.in; [protected]@hsbc.co.in
Subject: FW: FW: FW: Reminder[protected][protected]:RE: HSBC CREDIT CARD ISSUE

Hello Sir,

Please update on this. Thanks


With Regards
Guru


With Regards
Guru

-----Original Message-----
From: Guruswamy Ganesan
Sent: Tuesday, October 21, 2008 4:25 PM
To: [protected]@hsbc.co.in
Cc: [protected]@hsbc.co.in; [protected]@hsbc.co.in
Subject: FW: FW: FW: Reminder[protected][protected]:RE: HSBC CREDIT CARD ISSUE


Hello Sir,

Please update on this. Thanks


With Regards
Guru

-----Original Message-----
From: Guruswamy Ganesan
Sent: Friday, October 17, 2008 4:56 PM
To: [protected]@hsbc.co.in
Cc: [protected]@hsbc.co.in; [protected]@hsbc.co.in
Subject: FW: FW: FW: Reminder[protected][protected]:RE: HSBC CREDIT CARD ISSUE


Hello sir,

As per you last email you mentioned that my account as been closed but by mistake August month statement as been generated. But again I got e-statement for the month of September 08 to October 08.Last time I asked you to give me a letter confirming that my account as been closed just to authenticate from my side that my detail is not misused. But you mention in last email that my account as been closed and treat your email as written proof. But why the account is still active? Also give me valid explanation why my detail still exists in your record?

Please check the attached statement and password is Password: 4493gane2505

This is repeating even after reporting. This is hampering my work. I kindly request you to take action. Please response for this email. Thanks



With Regards
Guru

-----Original Message-----
From: [protected]@hsbc.co.in [mailto:[protected]@hsbc.co.in]
Sent: Thursday, September 25, 2008 6:48 PM
To: Guruswamy Ganesan
Cc: [protected]@hsbc.co.in; [protected]@hsbc.co.in
Subject: Re: FW: FW: Reminder[protected][protected]:RE: HSBC CREDIT CARD ISSUE

Guruswamy,

Pl have look on my earlier revert (In red bold), I have already mentioned that, Aug month statement may generated & sent to your communication address hence Pl ignore it. I have already confirmed that, all the charges has been reversed & card has been closed from our side, then why do you want confirmation letter from us, why can't you treat this mail as written proof.

Request you to Pl visit the branch either call on the call center for more clarification if required.

I hope this clarifies.

Regards,
Ganesh DHUMANE
Asst Manager - Fraud & Risk Investigation 11, Amar Avinash Corporate City, Bund Garden Road, Pune
_______________________________________________________


Phone.[protected]

Mobile. [protected]

Email. [protected]@hsbc.co.in

_______________________________________________________






Guruswamy Ganesan
<GuruswamyGanesan
@JohnDeere.com> To
25 Sep 2008 17:28 Ganesh DHUMANE/BSE
Mail Size: 12888 PUN/HBAP/[protected]@HSBC
cc
Mridula CHANDRASEKARAN/PLB
PUN/HBAP/[protected]@HSBC, Swayam
PRAKASH/CCR PUN/HBAP/[protected]@HSBC
Subject
FW: FW: Reminder
[protected][protected]
-:RE: HSBC CREDIT CARD ISSUE






Our Ref

Your Ref








Sir,

I am still getting statement from HSBC bank(Augest 08 to September 08).This is repeating even after reporting.Please look it to this ASAP.
This is hampering my work.Can you please send me a letter confirming that my account as been closed? This is to authenticate from my side that my detail is not misused.

I kindly request you to take action.Please response for this email.Thanks


With Regards
Guru

-----Original Message-----
From: Guruswamy Ganesan
Sent: Thursday, September 18, 2008 10:58 AM
To: '[protected]@hsbc.co.in'
Cc: '[protected]@hsbc.co.in'; '[protected]@hsbc.co.in'
Subject: RE: FW: Reminder[protected][protected]:RE: HSBC CREDIT CARD ISSUE

Sir,

Thanks for your response. Can you please send me a letter confirming that my account as been closed? This is to authenticate from my side that my detail is not misused. Thanks



With Regards
Guru

-----Original Message-----
From: [protected]@hsbc.co.in [mailto:[protected]@hsbc.co.in]
Sent: Thursday, September 18, 2008 10:44 AM
To: Guruswamy Ganesan
Cc: [protected]@hsbc.co.in; [protected]@hsbc.co.in
Subject: Re: FW: Reminder[protected][protected]:RE: HSBC CREDIT CARD ISSUE

Guruswamy,

Regret cause to inconvenience, however all the charges have been reversed & BT Cheque has been cancelled by the bank on 12th September.
Request you to Kindly ignore the statement, since it must be generated before the cancellation of the charges.

Pl feel free to call for any clarification.


Regards,
Ganesh DHUMANE
Asst Manager - Fraud & Risk Investigation 11, Amar Avinash Corporate City, Bund Garden Road, Pune

_______________________________________________________


Phone.[protected]

Mobile. [protected]

Email.
[protected]@hsbc.co.in

_______________________________________________________






Guruswamy Ganesan
<GuruswamyGanesan
@JohnDeere.com> To
17 Sep 2008 19:06 Ganesh DHUMANE/BSE
Mail Size: 9700 PUN/HBAP/[protected]@HSBC
cc
Swayam PRAKASH/CCR
PUN/HBAP/[protected]@HSBC, Mridula
CHANDRASEKARAN/PLB
PUN/HBAP/[protected]@HSBC
Subject
FW: Reminder
[protected][protected]
-:RE: HSBC CREDIT CARD ISSUE






Our Ref

Your Ref








Sir,
I am still getting statement from HSBC bank(July to Augest).Please look it to this ASAP.This is hampering my work.I was advise to go through legal.I kindly request you to take action.Please response for this email.Thanks

With Regards
Ganesan Guruswamy

With Regards
Guru

-----Original Message-----
From: Guruswamy Ganesan
Sent: Monday, September 08, 2008 11:45 AM
To: '[protected]@hsbc.co.in'
Cc: '[protected]@hsbc.co.in'; '[protected]@hsbc.co.in'
Subject: Reminder[protected][protected]:RE: HSBC CREDIT CARD ISSUE

Sir,
I am still getting statement from HSBC bank(July to Augest).Please look it to this ASAP.This is hampering my work.I was advise to go through legal.I kindly request you to take action.Please response for this email.Thanks

With Regards
Ganesan Guruswamy

-----Original Message-----
From: [protected]@hsbc.co.in [mailto:[protected]@hsbc.co.in]
Sent: Tuesday, July 29, 2008 4:46 PM
To: Guruswamy Ganesan
Cc: [protected]@hsbc.co.in; [protected]@hsbc.co.in; [protected]@hsbc.co.in
Subject: Re: HSBC CREDIT CARD ISSUE

Guruswamy Ganesan,

At the time of application you had asked for the Balance Transfer against your ICICI Bank Credit Card - [protected] outstanding balance. The same had been dispatched to your mailing address however it might possible since your out of country it could be held with us.

Rahul/Mridula,

Pl check on the appended & Kindly take it forward as appropriate.



Regards,
Ganesh DHUMANE
Asst Manager - Fraud & Risk Investigation 11, Amar Avinash Corporate City, Bund Garden Road, Pune


_______________________________________________________





Phone.[protected]



Mobile. [protected]



Email.
[protected]@hsbc.co.in


_______________________________________________________









Guruswamy Ganesan

<GuruswamyGanesan

@JohnDeere.com> To

28 Jul 2008 15:24 Ganesh DHUMANE/BSE

Mail Size: 11950 PUN/HBAP/[protected]@HSBC

cc

Swayam PRAKASH/CCR

PUN/HBAP/[protected]@HSBC

Subject

HSBC CREDIT CARD ISSUE













Our Ref



Your Ref











Hello sir,
I am Ganesan Guruswamy working for John Deere pune. I went to USA on 3/04/08 and return back to office on 18/06/07. I received a HSBC credit card (No: [protected]) statement that I need to pay some amount.

I called the customer care and reported that I haven't received any NEW credit card from HSBC. They took my complaint ID: [protected].Her name is Geethanjali and complaint data is 21/06/08 .She mentioned that some mistake had happen from Bank side and will sort out. But again I got a letter from Bank I need to make the payment. So I called again on
24/06/08 and raised a complaint ID: [protected].Her name is Snehal. She again mentioned the same that I won't get any call from Bank. But last week I got a call from bank again regarding the payment. She spoke with me very harshly and gave a police complaint and i received a call from police to my office desk.
Police told me to go to back regarding my payment issue.



I went to bank on last Saturday 26/07/08 and met Mr.Swayam prakash and told my case. He suggested me to send an email to you regarding my case.
In the mean time I called BLUE DART courier regarding my delivery. They mentioned the package as return back to bank on 15/06/7. This status as been updated by Mr.Vijay from Viman nagar branch (BLUE DART) as well us Miss Rekha from Bund garden Branch (BLUE DART). I request you to look in to this case and sort out this issue

With Regards


GANESAN GURUSWAMY
EMBEDDED SYSTEMS


John Deere Technology Center
Cybercity, Magarpatta City
Hadapsar, Pune 411 013 INDIA
Phone:+[protected]/5000 Fax:+[protected] [protected]@JohnDeere.com