HSBC Credit Card — Bad Experience with HSBC | |
I hold HSBC Gold credit card (in fact two of them) and I had set up an ECS to pay the total amount due directly from my bank account on the payment due date. I find that recently in the case of a rather large payment (about 1 lakh) they requisitioned ECS from the bank 3 days before the due date. Anticipating their bill, I had arranged sufficient balance 2 days before the due date, but their early requisition took me by surprise and the ECS request was dishonoured by my bank. When I learned this, I explained to HSBC people and as per their instruction, I submitted a cheque for the total amount due, which was duly cleared. However, HSBC has charged heavy finance charges and are not willing to reverse this. I believe I was not in fault and I am deeply disappointed with HSBC for doing this. I am seriously considering going to the consumer court and fight it out. What do the members of this forum think? Sudhir Was this information helpful? | |
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Comments
I holding HSBC credit card, i had bad experience with HSBC.. the problem is i used for Just Rs:400 after three month become outstanding amount was Rs:4200 somthing on my account. I was trying to reach them but no one has given the proper info with guide lines.
I believe I was not in fault and I am deeply disappointed with
HSBC for doing this, am seriously considering going to the consumer court and fight it out. What do the members of this forum think?
I believe I was not in fault and I am deeply disappointed with
HSBC for doing this, am seriously considering going to the consumer court and fight it out. What do the members of this forum think?
01/05/2009
To,
The Manager (Credit Card Division).
HSBC
India
Sub:- Undue charges, Insurance Policies
Dear Sir, Madam
I am not using the HSBC credit card since I had received it. My HSBC card number is [protected]. HSBC has tie-up with TATA AIG Insurance co., I never had shown my interest for TATA AIG Insurance, without my knowledge they had sent it to me. without informing to me they have debited some premium amount. without my any confirmation HSBC added charges for TATA AIG Policy in my account. I called several times for last 1 year. They said the charges will be wiped off but all in vain. Now they are adding finance fees & insurance installment each time & sending me statement 10th April. I am fed of doing this stuff again & again, I have just a single request. Please waive of these unwanted charges & send me a statement with the Zero amount due for the payment
I had tried to contact their customer services, experienced a very uncomfortable facilities over there. Now I want to resolve this issue, I have sent mails to their customer services also ([protected]@hsbc.co.in).
Request you if anyone helps me out, I believe I was not in fault and I am deeply disappointed with
HSBC for doing this. I am seriously considering going to the consumer court and fight it out. What do the members of this forum think? I am working in Press (India Today Group)
If HSBC Crdit card department here my voice please cancel my card and reversed the charges charged by you.
I should be highly thankful to you
Raghavendra Mandal
Card No: [protected]
To,
The Manager (Credit Card Division).
HSBC
India
Sub:- Undue charges, Insurance Policies
Dear Sir, Madam
I am not using the HSBC credit card since I had received it. My HSBC card number is [protected]. HSBC has tie-up with TATA AIG Insurance co., I never had shown my interest for TATA AIG Insurance, without my knowledge they had sent it to me. without informing to me they have debited some premium amount. without my any confirmation HSBC added charges for TATA AIG Policy in my account. I called several times for last 1 year. They said the charges will be wiped off but all in vain. Now they are adding finance fees & insurance installment each time & sending me statement 10th April. I am fed of doing this stuff again & again, I have just a single request. Please waive of these unwanted charges & send me a statement with the Zero amount due for the payment
I had tried to contact their customer services, experienced a very uncomfortable facilities over there. Now I want to resolve this issue, I have sent mails to their customer services also ([protected]@hsbc.co.in).
Request you if anyone helps me out, I believe I was not in fault and I am deeply disappointed with
HSBC for doing this. I am seriously considering going to the consumer court and fight it out. What do the members of this forum think? I am working in Press (India Today Group)
If HSBC Crdit card department here my voice please cancel my card and reversed the charges charged by you.
I should be highly thankful to you
Raghavendra Mandal
Card No: [protected]
Dear Madam/Sir
I had contact your below mention phone no, I am not satisfied their response, They are not able to help me, they say only for settlement less then amount 50%, This is totally blackmail me by your staff, i am not businessmen not a belong a rich family that i waste money for this type of fraud plz solve my problem immediately
I have never used your card not any policy adopt by me how can possible the amount reflect, I have never received any statement and not received any policy document, I am not able to pay for this type of fraud plz provide me NOC and I want never relationship with your card,
Plz immediately provide NOC, I talk with tata aig for this insurance my insurance has cancel you will take amount from tata aig, and wave my surcharge immediately
I am waiting for NOC in this week because i am shifting Kolkata, so immediately response me.
Regards
Raghavendra
--- On Mon, 6/29/09, HSBC INDIA NET <[protected]@hsbc.co.in> wrote:
> From: HSBC INDIA NET <[protected]@hsbc.co.in>
> Subject: Your HSBC Credit Card******9077 (KMM4199205I123L0KM)
> To: "pop top" <[protected]@yahoo.com>
> Date: Monday, June 29, 2009, 8:58 AM
> Dear Mr. Mandal,
>
> Reference Number: [protected], [protected]
>
> We refer to your e-mail dated 28 June 2009 regarding your
> HSBC Credit
> Card.
>
> Regarding your query, we have arranged to send the
> statements from
> January 2008 till date to your mailing address and it will
> reach you in
> seven to eight working days.
>
> Further, our records reflect that your card has been closed
> by bank with
> effect from 20 November 2008 and the outstanding on your
> card account as
> on date is INR 9762.25. Hence, we request you to contact
> the below
> mentioned Debt Management number in order to assist you
> further in this
> regard.
>
> DELHI/NEW DELHI[protected]
>
> Please feel free to write to us if you require further
> clarification.
>
> For an online demo on Internet Banking and more information
> on our wide
> range of products
> and services please visit our website www.hsbc.co.in
>
> Yours sincerely,
>
> Niranjana G
> Customer Service Executive
> The Hong Kong and Shanghai Banking Corporation Limited
>[protected][protected]-
> *******************************************************************
> This e-mail is confidential. It may also be legally
> privileged.
> If you are not the addressee you may not copy, forward,
> disclose
> or use any part of it. If you have received this message in
> error,
> please delete it and all copies from your system and notify
> the
> sender immediately by return e-mail.
>
> Internet communications cannot be guaranteed to be timely,
> secure, error or virus-free. The sender does not accept
> liability
> for any errors or omissions.
> *******************************************************************
> "SAVE PAPER - THINK BEFORE YOU PRINT!"
>
Reminder...
Reminder...
Reminder...
Reminder...
To,
The Manager (Credit Card Division).
HSBC
India
Sub:- Undue charges, Insurance Policies
Dear Sir, Madam
I am not using the HSBC credit card since I had received it. My HSBC card number is [protected]. HSBC has tie-up with TATA AIG Insurance co., I never had shown my interest for TATA AIG Insurance, without my knowledge they had sent it to me. without informing to me they have debited some premium amount. without my any confirmation HSBC added charges for TATA AIG Policy in my account. I called several times for last 1 year. They said the charges will be wiped off but all in vain. Now they are adding finance fees & insurance installment each time & sending me statement 10th April. I am fed of doing this stuff again & again, I have just a single request. Please waive of these unwanted charges & send me a statement with the Zero amount due for the payment
I had tried to contact their customer services, experienced a very uncomfortable facilities over there. Now I want to resolve this issue, I have sent mails to their customer services also ([protected]@hsbc.co.in).
Request you if anyone helps me out, I believe I was not in fault and I am deeply disappointed with
HSBC for doing this. I am seriously considering going to the consumer court and fight it out. What do the members of this forum think? I am working in Press (India Today Group)
If HSBC Crdit card department here my voice please cancel my card and reversed the charges charged by you.
I should be highly thankful to you
Raghavendra Mandal
Card No: [protected]
I had contact your below mention phone no, I am not satisfied their response, They are not able to help me, they say only for settlement less then amount 50%, This is totally blackmail me by your staff, i am not businessmen not a belong a rich family that i waste money for this type of fraud plz solve my problem immediately
I have never used your card not any policy adopt by me how can possible the amount reflect, I have never received any statement and not received any policy document, I am not able to pay for this type of fraud plz provide me NOC and I want never relationship with your card,
Plz immediately provide NOC, I talk with tata aig for this insurance my insurance has cancel you will take amount from tata aig, and wave my surcharge immediately
I am waiting for NOC in this week because i am shifting Kolkata, so immediately response me.
Regards
Raghavendra
--- On Mon, 6/29/09, HSBC INDIA NET <[protected]@hsbc.co.in> wrote:
> From: HSBC INDIA NET <[protected]@hsbc.co.in>
> Subject: Your HSBC Credit Card******9077 (KMM4199205I123L0KM)
> To: "pop top" <[protected]@yahoo.com>
> Date: Monday, June 29, 2009, 8:58 AM
> Dear Mr. Mandal,
>
> Reference Number: [protected], [protected]
>
> We refer to your e-mail dated 28 June 2009 regarding your
> HSBC Credit
> Card.
>
> Regarding your query, we have arranged to send the
> statements from
> January 2008 till date to your mailing address and it will
> reach you in
> seven to eight working days.
>
> Further, our records reflect that your card has been closed
> by bank with
> effect from 20 November 2008 and the outstanding on your
> card account as
> on date is INR 9762.25. Hence, we request you to contact
> the below
> mentioned Debt Management number in order to assist you
> further in this
> regard.
>
> DELHI/NEW DELHI[protected]
>
> Please feel free to write to us if you require further
> clarification.
>
> For an online demo on Internet Banking and more information
> on our wide
> range of products
> and services please visit our website www.hsbc.co.in
>
> Yours sincerely,
>
> Niranjana G
> Customer Service Executive
> The Hong Kong and Shanghai Banking Corporation Limited
>[protected][protected]-
> *******************************************************************
> This e-mail is confidential. It may also be legally
> privileged.
> If you are not the addressee you may not copy, forward,
> disclose
> or use any part of it. If you have received this message in
> error,
> please delete it and all copies from your system and notify
> the
> sender immediately by return e-mail.
>
> Internet communications cannot be guaranteed to be timely,
> secure, error or virus-free. The sender does not accept
> liability
> for any errors or omissions.
> *******************************************************************
> "SAVE PAPER - THINK BEFORE YOU PRINT!"
>
Reminder...
Reminder...
Reminder...
Reminder...
To,
The Manager (Credit Card Division).
HSBC
India
Sub:- Undue charges, Insurance Policies
Dear Sir, Madam
I am not using the HSBC credit card since I had received it. My HSBC card number is [protected]. HSBC has tie-up with TATA AIG Insurance co., I never had shown my interest for TATA AIG Insurance, without my knowledge they had sent it to me. without informing to me they have debited some premium amount. without my any confirmation HSBC added charges for TATA AIG Policy in my account. I called several times for last 1 year. They said the charges will be wiped off but all in vain. Now they are adding finance fees & insurance installment each time & sending me statement 10th April. I am fed of doing this stuff again & again, I have just a single request. Please waive of these unwanted charges & send me a statement with the Zero amount due for the payment
I had tried to contact their customer services, experienced a very uncomfortable facilities over there. Now I want to resolve this issue, I have sent mails to their customer services also ([protected]@hsbc.co.in).
Request you if anyone helps me out, I believe I was not in fault and I am deeply disappointed with
HSBC for doing this. I am seriously considering going to the consumer court and fight it out. What do the members of this forum think? I am working in Press (India Today Group)
If HSBC Crdit card department here my voice please cancel my card and reversed the charges charged by you.
I should be highly thankful to you
Raghavendra Mandal
Card No: [protected]
jul14'2009
dear credit card dept,
my credit card number [protected]. i hv not recvd the bill for jun2009 period and on the phone we just have a probelm with yr computerised program which asks for 6digit pin of which i am not aware.
pls email the bill promptly to settle the payment.
any delay, i will not be paying any extra interests and or charges as may be levied by u.
dear credit card dept,
my credit card number [protected]. i hv not recvd the bill for jun2009 period and on the phone we just have a probelm with yr computerised program which asks for 6digit pin of which i am not aware.
pls email the bill promptly to settle the payment.
any delay, i will not be paying any extra interests and or charges as may be levied by u.
jul14'2009
dear credit hsbc card dept,
my credit card number [protected]. i hv not recvd the bill for jun2009 period and on the phone we just have a probelm with yr computerised program which asks for 6digit pin of which i am not aware.
pls email the bill promptly to settle the payment.
any delay, i will not be paying any extra interests and or charges as may be levied by u.
pls reply to [protected]@gmail.com
dear credit hsbc card dept,
my credit card number [protected]. i hv not recvd the bill for jun2009 period and on the phone we just have a probelm with yr computerised program which asks for 6digit pin of which i am not aware.
pls email the bill promptly to settle the payment.
any delay, i will not be paying any extra interests and or charges as may be levied by u.
pls reply to [protected]@gmail.com
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+91 22 6666 8890
+91 22 2263 6666
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HSBC Credit Card — bad experaince with HSBC
This is sudhakar HSBC credit card no : [protected]. I had bad experaince with HSBC customer care. In detailed. I have HSBC credit card since last 2 years. while taking this card they informed that there are no annual charages on primary cards and add on cards. when i called customer care to take a reversal of that charges they told that you have not intimated that to reverse those charges. we can return half charges only as u are not using the card. i told them as ill escalte this issue to your higher ops. then they told if you have mailed regarding this then we will not return cahrges even single paisa and do wat ever you want.