[Resolved]  Hypercity Mall (Inorbit Malad) — Poor service to the customer

Address:

Mumbai Suburban, Maharashtra

Dear Sir/ Madam,

This is regarding the shoe rack which was purchased under the name of Mr. kevin Coutinho on the 28th of October 2010 from the malad branch. The sales associate Mithilesh told us that the next day the piece would be delivered and the day after the carpenter will come to fix it.
Vista shoe cabinet 2 door wenge the cash memo is 6702.
The full amount of Rs. 2990/- was paid the cashier was Sunil M.
All the rquired telephone numbers and the address was given to them.

The piece has been delivered to us on the 29th opf October 2010 but till date no carpenter has come to fix it. I have called the customer care for hypercity the number being[protected] and have spoken to four people and each of them gave me a positive answer as to someone will come and do the needful. But till date nobody has come. Today at 2pm I spoke to a person Sudhir and he said he would call up the branch and get back to me in 10 minmutes but no reply till 5pm in the evening.

Dear sir/ madam I woul;d like to know if you could help me out as this has caused a lot to inconvenience to us as I have a small child at home. and if the point would be made clear as people should keep to their word and if they really understand the meaning of CUSTOMER CARE.

Awaiting your prompt action.

Thanking You,
Dr.Merle Coutinho