Hyundai Motors India Ltd — service
MD, Hyundai Motors India Ltd
I have paid in full for Getz Prime Gls yesterday. However, I found that the dealer was charging Rs 33000/- for registration of the vehicle. I enquired and found that the charge was Rs 18000/- for individual owners and Rs 20000/- for vehicles to be registered in name of a company.
I told the dealer to reduce the said charge, which he refused. Then i requested him to give me delivery of the unregistered vehicle or provide me papers so that I may myself get the vehicle registered. They refused. I was forced to pay Rs 6000/- to obtain temporary registration (the official charge is about Rs 2000/-).
They were totally adamant in spite of all my pleadings. I took pains to point out that what they were doing was illegal and all customers were being duped. This made them more adamant, and their behaviour was to the point of rudeness. They informed me that this was common practice among all dealers and all customers paid up without any problem.They also hinted that margin of profit being low, the dealer was forced to such practice.
For the past 10 years I have been a faithful Hyundai customer. But yesterday's experience was really awful. I felt 07805cheated and left with a bad taste in my mouth.
I booked the vehicle vide receipt no MR 07805 [Rs25000/-]and made final payment yesterday vide money receipt No 39 [Rs 380900/-] by cash.
I await your response in the matter.
7 days ago by sumitk2001 [send email]
HMIL guys are not trust worthy same as thier products.
Don't buy Hyundi cars any more as thier product and people are not rust worthy.
All - suggest contact JD Power to update your feedbacks about Hyundai cars and you have been cheated by thier vendors and HMIL guys.
Suggest move to consumer court also.
If any one would like to give it another try with Hyundai guys then write Mr Arvind Saxena @ [email]email@example.com[email] (VP Sales) and MD and CEO Mr H W Park @ [email] firstname.lastname@example.org [email]. I am not sure how helpful these guys would be to you but be open to move to rating agencies and consumer court to let these guys understand that as a CUSTOMER we also have some rights and with whom we can also raise our voice.
I am also like you, who bought a VERNA brand new and ever since i have been struggling with HMIL (Hyundai Motor India Ltd) guys but when thier intentions are WRONG they will not help you
After 10 months of struggle i have decided to go to Media, Consumer Forum and JD Power and other rating agencies to lt the world know that HMIL guys are FAKE and CHEAT.
Good luck to everyone.
Regards - Magan
7 days ago by sumitk2001 [send email]
I Purchased an i 10 from LR Automobile, Kaithal (Haryana) on 28/09/09 & assured a corporate/Govt. employee rebate from Company lateron. All the papers provided to the dealer. I have proof of submission of papers and a letter from dealer, about delay if any, in Regn. of car attributable to them.The agency delay dallying the case.I lodged my complaint at HMIL, Customer Care but this is of no use. The HMIL, Chandigarh office to whom I contact assuring me that the rebate would be allowed by May, 2010 and they got the papers.They also talked with dealer several times. The dealer(Mr. Kalra, SM) asked my bank A/C details in May, 10 with the commitment that amount would be credited in my account by first week of June, 2010. Now the dealer claims that customer did not ask for this rebate on purchase. The HMIL Chandigarh office says the dealer did not punch the rebate in bill which is not my responsibility. The amount involved is not a big thing but the issue is of commitment/business ethics and cheating by such a big Company and their MD email email@example.com this small amount which I never imagined and pity the company and its dealership. I regret my decision to deal with HMIL and ignoring the leader the MARUTI.
Can you please take up this issue with HMIL and get redressal.
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