[Resolved] Hyundai Motors India Ltd — service | |
To, mr.Park MD, Hyundai Motors India Ltd h.[protected]@hmil.net I have paid in full for Getz Prime Gls yesterday. However, I found that the dealer was charging Rs 33000/- for registration of the vehicle. I enquired and found that the charge was Rs 18000/- for individual owners and Rs 20000/- for vehicles to be registered in name of a company. I told the dealer to reduce the said charge, which he refused. Then i requested him to give me delivery of the unregistered vehicle or provide me papers so that I may myself get the vehicle registered. They refused. I was forced to pay Rs 6000/- to obtain temporary registration (the official charge is about Rs 2000/-). They were totally adamant in spite of all my pleadings. I took pains to point out that what they were doing was illegal and all customers were being duped. This made them more adamant, and their behaviour was to the point of rudeness. They informed me that this was common practice among all dealers and all customers paid up without any problem.They also hinted that margin of profit being low, the dealer was forced to such practice. For the past 10 years I have been a faithful Hyundai customer. But yesterday's experience was really awful. I felt 07805cheated and left with a bad taste in my mouth. I booked the vehicle vide receipt no MR 07805 [Rs25000/-]and made final payment yesterday vide money receipt No 39 [Rs 380900/-] by cash. I await your response in the matter. Regards A.Tarafder 7 days ago by sumitk2001 [send email] HMIL guys are not trust worthy same as thier products. Don't buy Hyundi cars any more as thier product and people are not rust worthy. All - suggest contact JD Power to update your feedbacks about Hyundai cars and you have been cheated by thier vendors and HMIL guys. Suggest move to consumer court also. If any one would like to give it another try with Hyundai guys then write Mr Arvind Saxena @ [email]arvind.[protected]@hmil.net[email] (VP Sales) and MD and CEO Mr H W Park @ [email] h.w.[protected]@hmil.net [email]. I am not sure how helpful these guys would be to you but be open to move to rating agencies and consumer court to let these guys understand that as a CUSTOMER we also have some rights and with whom we can also raise our voice. I am also like you, who bought a VERNA brand new and ever since i have been struggling with HMIL (Hyundai Motor India Ltd) guys but when thier intentions are WRONG they will not help you After 10 months of struggle i have decided to go to Media, Consumer Forum and JD Power and other rating agencies to lt the world know that HMIL guys are FAKE and CHEAT. Good luck to everyone. Regards - Magan 7 days ago by sumitk2001 [send email] Sir, I Purchased an i 10 from LR Automobile, Kaithal (Haryana) on 28/09/09 & assured a corporate/Govt. employee rebate from Company lateron. All the papers provided to the dealer. I have proof of submission of papers and a letter from dealer, about delay if any, in Regn. of car attributable to them.The agency delay dallying the case.I lodged my complaint at HMIL, Customer Care but this is of no use. The HMIL, Chandigarh office to whom I contact assuring me that the rebate would be allowed by May, 2010 and they got the papers.They also talked with dealer several times. The dealer(Mr. Kalra, SM) asked my bank A/C details in May, 10 with the commitment that amount would be credited in my account by first week of June, 2010. Now the dealer claims that customer did not ask for this rebate on purchase. The HMIL Chandigarh office says the dealer did not punch the rebate in bill which is not my responsibility. The amount involved is not a big thing but the issue is of commitment/business ethics and cheating by such a big Company and their MD email h.w.[protected]@hmil.netfor this small amount which I never imagined and pity the company and its dealership. I regret my decision to deal with HMIL and ignoring the leader the MARUTI. Can you please take up this issue with HMIL and get redressal. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 141 Comments | |
Comments
santro gls lpg — bad service & not respond
I AM KRUNAL PARMAR MY VEHICLE NO IS DN O9 F 1171 SANTRO GLS LPGI AM REGULAR SERVICE IN DIVINE MOTOR IN VAPI,
BEFORE 10 DAYS I PUT MY VEHICLE IN SERVICE STATION FOR FULL CHECK UP
& ALSO COMPLAIN ABOUT MY VEHICLE HEAD LITE & WHEEL ALIGNMENT NOT WORKING PROPERLY
THEY SAY ME THEY HAVE NOT PARTS AVAILABLE AND ALSO NOT MACHINE WORKING PROPERLY THIS TIME .BUT THEY GIVE SURETY TO ME SOLVE MY PROBLEM.BUT AFTER 10 DAYS MY MY FRONT WHEEL WAS DAMAGED.AND COMPANY DINNED TO ACCEPT THERE FAULT.I AM VERY DIS POINT FOR HUNDAI SERVICE AND THINK TO SWITCH ON MARUTI.I ACCEPT FOR SATISFACTION REPLY IN YOUR SIDE.
REGARDS,
MR.KUNAL PARMAR
MOB-[protected]
olympia auto service(i)pvt.ltd. — bills not getting for last 10 months
i am having the airtel corporate connection for last 12 years,but for last 10 months i am going on sending the mails for the bill problem ,but til date no action has been taken by airtel company.please help me out in this matter. i will be very much thankful to you.Hyundai — Charging more registration in UP by dealer
I bought Hyundai i10 car from hyundau dealer sector - 5,They charging 28120 for the car registration and giving receipt of 24980.remaining they are not mentioning it.I want to raise complain against them.and want my remining money back.If that is not right portel then let me know correct consumer court contactHyundai Car Dealer — shared my number with insurance agents without my permissions
I got a new car i10 from hyundai gurgaon. The car dealer got my mobile number.Recently I am getting about 5-10 calls daily to renew my car insurance from different insurance companies.
They all said they are calling from hyundai and as I purchased car last year it is time to renew policy, offering
discounts.
I have got renewed my policy but calls didn't stopped.
I have also registered my mobile for DND service.
I am totally fad up and there is no way how to stop these calls. They shared my number without asking me.
Is there a way?
TO,
MD, HYUNDAI, INDIA.
Resp.sir,
I have purchased i 20 asta top end diesel on 10/7/2012 from MODI HYUNDAI THANE MAHARASHRTA .
Engine no.D 4816 U 137530
VIN MALBB51QLCM 433745
CAR undergone one servicing after that also the milege is 10-11km/l in city and 13-14km/l on highway
for same reason the vehicle was showen to SHARAUU HYUNDAI @SANPADA NAVI MUMBAI in last wk.they have done tuning of engine n neccessary things but still the milege is same infact less by 1-2 km
so please do the neccessary thing about mileage or
simply get back ur vehicle by market rate as i have not spend almost 9 lakhs rs for the milege 10km/l
please do needful as early as possible
thankining u
YOURS
NGARGOJE BALKRISHNA GOKUL
RH NO 1 SEC 3 NEW PANVEL
MOB NO [protected].
MD, HYUNDAI, INDIA.
Resp.sir,
I have purchased i 20 asta top end diesel on 10/7/2012 from MODI HYUNDAI THANE MAHARASHRTA .
Engine no.D 4816 U 137530
VIN MALBB51QLCM 433745
CAR undergone one servicing after that also the milege is 10-11km/l in city and 13-14km/l on highway
for same reason the vehicle was showen to SHARAUU HYUNDAI @SANPADA NAVI MUMBAI in last wk.they have done tuning of engine n neccessary things but still the milege is same infact less by 1-2 km
so please do the neccessary thing about mileage or
simply get back ur vehicle by market rate as i have not spend almost 9 lakhs rs for the milege 10km/l
please do needful as early as possible
thankining u
YOURS
NGARGOJE BALKRISHNA GOKUL
RH NO 1 SEC 3 NEW PANVEL
MOB NO [protected].
I have purchased i10 one year ago and facing following issues from day one and there is no positive response from the company. The company employee Mr. Soumitra and Mrs. Punita are not helping me to resolve my long pending issue. Request MD to take necessary action. I am going to write a mail to him.
1. Pick up issue
2. Car switched-off in the mid way while running
3. Noise coming from the car as soon as I pass through speed breaker
4. Battery sign on the display after car start
5. Vehicle is not being switched to CNG for approx 6-7 kms.
6. When the heater/AC is at windscreen level setting, air is coming to legs also which should not be.
1. Pick up issue
2. Car switched-off in the mid way while running
3. Noise coming from the car as soon as I pass through speed breaker
4. Battery sign on the display after car start
5. Vehicle is not being switched to CNG for approx 6-7 kms.
6. When the heater/AC is at windscreen level setting, air is coming to legs also which should not be.
Hyundai authorized service centre Jaipur (Morani Mothors, 22 godam, Sudarshanpura, Jaipur) is working totally against the company’s motto of “customer delight”. Although its happening with me since my paid service is started there but this time they have crossed all limits in terms of car services rendered & even the staff & manager behavior. They have promised to pick my car for servicing ( Gen service, engine flush gas kit service & drycleaning) at 10.30 am on 11 Mar 2013 but pickupman arrived at 1.30. Then I have received a call from service advisor Mr. Dinesh that in order to compete the drycleaning service I need to leave it overnight as the car was picked late, which I agreed too & he has promised me to return in on 12 Mar 13 by afternoon. To my utmost surprise car was dropped at my office at 6 pm without drycleaning, poor wash, no gas kit service & even startup problem. Even I received the call for batter change which was changed new within the time span of 5 months by them only.
I placed the incident on Hyundai website & in response my car is collected for remaining service on 14 Mar but all in vain this time also car was returned without drycleaning & when I inquired for the reasons, service manager’s response was surprising rude. I never came across such a rude & arrogant SERVICE manager top up with poorest service in this competitive industry. Mr. Mahesh (service Manager) doesn’t have the required etiquettes to talk to a customer. I must say that it will definitely ruin the choice of people who will reflect the face of the Hyundai.
--
Thanks & Regards
Ashish Sharma
[protected]
I placed the incident on Hyundai website & in response my car is collected for remaining service on 14 Mar but all in vain this time also car was returned without drycleaning & when I inquired for the reasons, service manager’s response was surprising rude. I never came across such a rude & arrogant SERVICE manager top up with poorest service in this competitive industry. Mr. Mahesh (service Manager) doesn’t have the required etiquettes to talk to a customer. I must say that it will definitely ruin the choice of people who will reflect the face of the Hyundai.
--
Thanks & Regards
Ashish Sharma
[protected]
I am writing this e-mail with great disappointment. We go to Company's service center with an assurance that no matter even if I pay high but my car is in safe hands. One mistake at your service center might have costed life of 3 people. This is the only reason I am writing to ensure such fatal mistakes should not happen.
I gave my car Hyundai Santro Xing (UP14 –W- 3777) for Servicing on 25th March and took the delivery of car on 26th March 2013.
Below mentioned are the concerns that I came across:
I drove the car up to 65 km and while on the way all of sudden Accelerator failed as a result I lost control and car hit the bike
After resolving dispute with the bike owner I contacted “Virendra Kumar “Supervisor from M R Hyundai and informed him about the issue. He responded that “Please manage and get the vehicle back to home and come after Holi festival i.e. on 28th March”
Vehicle was not in a situation to move and instead of providing tow facility I was left on my own this was not the end.
I looked around for someone to help but unfortunately there was no one. I have to contact my friends and got the help of outside technician. I have to pay for the technician travel as he came from a different location. Technician came and checked the car informed me relay got burst and “head” of the car is not working, he showed me the “bolt” inside the throttle pipe of the car due to which this issue occurred I took the picture of the same, as such negligence is not tolerable.
Technician also informed the same to “Virendra Kumar – Supervisor from M R Hyundai”
On 28th I went to M R Hyundai and spoke to CRM (Ms Rekha) and asked her too make me talk to the manager. She spoke herself to the DGM of Service Centre but she didn't let me speak to the manager.
However, such kind of negligence is not acceptable. It was my good luck that bolt didn’t get into the engine else it could become a major accident.
And to cover up the mistake she offered me 2000/- compensation. I am least bothered about the compensation part but still as this was offered I felt offended, as because of your negligence I have to pay much more than what I paid for servicing.
Compensation to the bike rider
- travel charges for the technician
- towing charges from the spot to the technicians place
- Repair charges to the technician
- One day salary to go back again to the service center and waste my day
- Mental trauma I faced that is above all
AND for all this 2000/- Rs seems too high to me I hope you will agree to this.
As it was a servicing issue and the car got damaged on the same day of the service (within 24 hours) I want my entire bill amount to be refunded (Invoice No: B[protected]. I wasted my entire day with no result from M R Hyundai staff.
I paid huge amount to M R Hyundai and what I got in return was pathetic service and horrible experience (Risk of Life and damage to vehicle)
I request you to kindly look into the issue and take action at the earliest.
I appreciate your quick response in a week’s time however if I didn’t hear anything I might have to think about taking a serious step.
In case you need the picture let me know.
They have accepted their mistake and sent apology mail and compensation letter of 6000/- for all the mentioned troubles that me and my family experienced.
I have decided to move to consumer court. I expected a favorable decision from HMIL unfortunately they speak whatever is taught to them by their service centers.
Seems customers and their grievances are not important for them what most important is their service centers.
Pathetic service.
I gave my car Hyundai Santro Xing (UP14 –W- 3777) for Servicing on 25th March and took the delivery of car on 26th March 2013.
Below mentioned are the concerns that I came across:
I drove the car up to 65 km and while on the way all of sudden Accelerator failed as a result I lost control and car hit the bike
After resolving dispute with the bike owner I contacted “Virendra Kumar “Supervisor from M R Hyundai and informed him about the issue. He responded that “Please manage and get the vehicle back to home and come after Holi festival i.e. on 28th March”
Vehicle was not in a situation to move and instead of providing tow facility I was left on my own this was not the end.
I looked around for someone to help but unfortunately there was no one. I have to contact my friends and got the help of outside technician. I have to pay for the technician travel as he came from a different location. Technician came and checked the car informed me relay got burst and “head” of the car is not working, he showed me the “bolt” inside the throttle pipe of the car due to which this issue occurred I took the picture of the same, as such negligence is not tolerable.
Technician also informed the same to “Virendra Kumar – Supervisor from M R Hyundai”
On 28th I went to M R Hyundai and spoke to CRM (Ms Rekha) and asked her too make me talk to the manager. She spoke herself to the DGM of Service Centre but she didn't let me speak to the manager.
However, such kind of negligence is not acceptable. It was my good luck that bolt didn’t get into the engine else it could become a major accident.
And to cover up the mistake she offered me 2000/- compensation. I am least bothered about the compensation part but still as this was offered I felt offended, as because of your negligence I have to pay much more than what I paid for servicing.
Compensation to the bike rider
- travel charges for the technician
- towing charges from the spot to the technicians place
- Repair charges to the technician
- One day salary to go back again to the service center and waste my day
- Mental trauma I faced that is above all
AND for all this 2000/- Rs seems too high to me I hope you will agree to this.
As it was a servicing issue and the car got damaged on the same day of the service (within 24 hours) I want my entire bill amount to be refunded (Invoice No: B[protected]. I wasted my entire day with no result from M R Hyundai staff.
I paid huge amount to M R Hyundai and what I got in return was pathetic service and horrible experience (Risk of Life and damage to vehicle)
I request you to kindly look into the issue and take action at the earliest.
I appreciate your quick response in a week’s time however if I didn’t hear anything I might have to think about taking a serious step.
In case you need the picture let me know.
They have accepted their mistake and sent apology mail and compensation letter of 6000/- for all the mentioned troubles that me and my family experienced.
I have decided to move to consumer court. I expected a favorable decision from HMIL unfortunately they speak whatever is taught to them by their service centers.
Seems customers and their grievances are not important for them what most important is their service centers.
Pathetic service.
I am owning Hyundai Eon car RTO NO. GJ 1KP 1542. Delivery was taken on 3/3/2012.
First service was on 5/5/2012.Second service was on 28/04/2013, but taken for service on 5/3/2013.
Both the service s were at Planet house khokhara circle Maninagar Ahmedabad(Gujarat).
At the second service problem was with reference to water bottle for wipers and fuel guage on dash board. Parts were not available and thereafter all the time we had to follow up. Ultimately car was called for service on 12/4/2013, after five weeks. Windshield water bottle was fitted and Rs. 209 were charged. It was confirmed that fuel gauge has been replaced. We find that fuel guage was not functioning . Car was sent third time on 22/4/2013 with the assurance that issue shall be set right.
It is sad and disgusting to report that the issue remains unresolved .Again car has been taken for job on 23/4/2013.
Only facts, we have narrated above. They are much more interested in recommending other chargeable service .In the first service underbody coating was recommended and charge Rs. 2247.00 .
In the second service surface refinement and wheel alignment was suggested and charged Rs. 3747.00
People either do not know the subject or are careless for free warranty service. One thing they were careful to request us to give good report about the job satisfaction in case we receive the call form Delhi.
This is not the expected level of service from Hyundai.
If we don’t get proper response, we keep option for due redressal.
Maulin shah
ahmedabad
I think this my worst experience with Hyundai. please don't bye eon car...
First service was on 5/5/2012.Second service was on 28/04/2013, but taken for service on 5/3/2013.
Both the service s were at Planet house khokhara circle Maninagar Ahmedabad(Gujarat).
At the second service problem was with reference to water bottle for wipers and fuel guage on dash board. Parts were not available and thereafter all the time we had to follow up. Ultimately car was called for service on 12/4/2013, after five weeks. Windshield water bottle was fitted and Rs. 209 were charged. It was confirmed that fuel gauge has been replaced. We find that fuel guage was not functioning . Car was sent third time on 22/4/2013 with the assurance that issue shall be set right.
It is sad and disgusting to report that the issue remains unresolved .Again car has been taken for job on 23/4/2013.
Only facts, we have narrated above. They are much more interested in recommending other chargeable service .In the first service underbody coating was recommended and charge Rs. 2247.00 .
In the second service surface refinement and wheel alignment was suggested and charged Rs. 3747.00
People either do not know the subject or are careless for free warranty service. One thing they were careful to request us to give good report about the job satisfaction in case we receive the call form Delhi.
This is not the expected level of service from Hyundai.
If we don’t get proper response, we keep option for due redressal.
Maulin shah
ahmedabad
I think this my worst experience with Hyundai. please don't bye eon car...
Myself RADHESHYAM AGARWAL is a resident of JAIPUR, Rajasthan. I want to bring in your notice that on January 23, 2013 I had bought Verna Fluidic Diesel SX model from PL Motors Jaipur. The details of the car is as follows:
Engine Number. D4FBCU223015
Chasis Number: MALCU41ULCM102452
Registration Number: RJ14-CU-4599
My concerns are:
Before purchase when I was provided with broucher of car price details (which I am still having with me) the insurance charges given were Rs. 32224; but when I received the original insurance document the charges of insurance mentioned were Rs. 24865. I want to know whey P.L. Motor charged approximately Rs. 8000 more from me as insurance cost.
Secondly, at the time of dealing they told me that they would give me the following things as complimentary:
1. Good Quality Matting: I did not get any matting till date.
2. 5 Liters Diesel: I did not get any diesel from their side.
At the time of delivery the car was not washed and cleaned and when I asked about that they told me it is due to shortage of staff.
Is this the way Hyundai serves its customers. Moreover Rs. 8000 were charged extra from me and not returned back to me.
On March 7, 2013, when I was going from Jaipur to Ratangarh due to some family work, while driving the car just when Ratangarh is only 10-12 KM away I met an accident where a tractor was running just ahead of the car and suddenly two big stones fell from the tractor, I passed away the one stone; but the second stone came under the car and hit the oil chamber of the car. The car was stopped at the moment and oil chamber was damaged. Air bags did not deploy but only the gas came out of the airbags, there was gas of airbags all over the car but no signs of deployment of the air bags.
I want to know that what kind of safety airbags they are, they just did not deploy and only gas came out from them. If it was a major accident that what can be happened you can very well understand.
From Ratangarh, I brought my car to the P.L. Motor Service Station, Malvia Nagar, Jaipur on March 9, 2013 by loading it in a truck and left the vehicle there. On March 11, 2013, , the surveyor came for survey. .After surveying, P.L. Motor people told me that on March 20, 2013 parts will come and they will deliver my car back to me on March 22, 2013. When I asked on March 22, 1013 about my car they told me that parts did not arrive and I will get my car on 25th March. Again on 25th March, they told me to take it back on April 1st. The same story was repeated on April 1st and they gave me the date of April 8, 2013. On April 08, they gave me the date of April 12th. On April 12, 2013, when I went there to take my car back they asked me to take a trial with engineer who has repaired the car. At that time, the car was very dirty from outside and inside; there were black oil marks all over the seats and other interiors of the car. The outside condition was much worse, all glasses were covered of full dust and there was no visibility from the glasses, when I asked about this they just cleaned the glasses and asked me to take a trial. While driving, I found that some sort of noise is coming from the engine which was not there previously in my new car. When I tried to bring this thing in the notice of engineer he clearly denied to listen any type of noise. At service center, in front of center head Mr. Vikas & Mr. Sharma, I asked about the same thing and ask him to listen the noise, he advised that some noise is coming and he asked me to leave the car in service center for one more week. I did so and left my car over there. They called me in a day or two and asked me that there is some damage being done to engine also and now it will take more time and near about Rs. 1 Lac more.
I refused to do so and took my car back home on April 19, 2013 by paying the bill of approximately Rs. 95000/-. Cash & rest by Insurance company.
At the time when I left the car (11 March 2013) at service station, I also told them that rat enters the car and please do something about it, but nothing has been done.
I am bringing you these things into your notice so that you can understand from what worse time I have been going on after purchasing this car.
First of all, they charged Rs. 8000, more for insurance.
Secondly, at the time of accident, airbags did not deploy and just the gas came out, but for repairing of those fraud airbags I have to pay again.
Thirdly, matting, diesel etc were not provided to me as promised and even the car was dirty at the time of Ist delivery.
More importantly, after paying Rs. 95000, I am still not able to run my car as engine is not working properly.
I am not clear what P. L. Motor engineers have done to my car, they have kept the engine started or did something harsh on my car and damaged it completely. There were many scratches on front bumper and car was entirely dirty from inside.
I am feeling mentally and financially harassed by all these things, as I have lost my peace of mind, my money, and still my car is not working properly. The behaviour of P. L. Motor staff was no up to the mark as it should be with customers and they are no in habit of delivering what they promise to. No as a last resort, I have no option left other than to take a legal action against P. L. Motor and Hyundai to recover my money back or either getting a new car instead of the damaged car that was damaged by P. L. Motor workers.
If you can resolve this matter, it is well and good, otherwise I would go to consumer court for legal formalities and media.
Sincerely,
RADHE SHYAM AGARWAL, JAIPUR
Engine Number. D4FBCU223015
Chasis Number: MALCU41ULCM102452
Registration Number: RJ14-CU-4599
My concerns are:
Before purchase when I was provided with broucher of car price details (which I am still having with me) the insurance charges given were Rs. 32224; but when I received the original insurance document the charges of insurance mentioned were Rs. 24865. I want to know whey P.L. Motor charged approximately Rs. 8000 more from me as insurance cost.
Secondly, at the time of dealing they told me that they would give me the following things as complimentary:
1. Good Quality Matting: I did not get any matting till date.
2. 5 Liters Diesel: I did not get any diesel from their side.
At the time of delivery the car was not washed and cleaned and when I asked about that they told me it is due to shortage of staff.
Is this the way Hyundai serves its customers. Moreover Rs. 8000 were charged extra from me and not returned back to me.
On March 7, 2013, when I was going from Jaipur to Ratangarh due to some family work, while driving the car just when Ratangarh is only 10-12 KM away I met an accident where a tractor was running just ahead of the car and suddenly two big stones fell from the tractor, I passed away the one stone; but the second stone came under the car and hit the oil chamber of the car. The car was stopped at the moment and oil chamber was damaged. Air bags did not deploy but only the gas came out of the airbags, there was gas of airbags all over the car but no signs of deployment of the air bags.
I want to know that what kind of safety airbags they are, they just did not deploy and only gas came out from them. If it was a major accident that what can be happened you can very well understand.
From Ratangarh, I brought my car to the P.L. Motor Service Station, Malvia Nagar, Jaipur on March 9, 2013 by loading it in a truck and left the vehicle there. On March 11, 2013, , the surveyor came for survey. .After surveying, P.L. Motor people told me that on March 20, 2013 parts will come and they will deliver my car back to me on March 22, 2013. When I asked on March 22, 1013 about my car they told me that parts did not arrive and I will get my car on 25th March. Again on 25th March, they told me to take it back on April 1st. The same story was repeated on April 1st and they gave me the date of April 8, 2013. On April 08, they gave me the date of April 12th. On April 12, 2013, when I went there to take my car back they asked me to take a trial with engineer who has repaired the car. At that time, the car was very dirty from outside and inside; there were black oil marks all over the seats and other interiors of the car. The outside condition was much worse, all glasses were covered of full dust and there was no visibility from the glasses, when I asked about this they just cleaned the glasses and asked me to take a trial. While driving, I found that some sort of noise is coming from the engine which was not there previously in my new car. When I tried to bring this thing in the notice of engineer he clearly denied to listen any type of noise. At service center, in front of center head Mr. Vikas & Mr. Sharma, I asked about the same thing and ask him to listen the noise, he advised that some noise is coming and he asked me to leave the car in service center for one more week. I did so and left my car over there. They called me in a day or two and asked me that there is some damage being done to engine also and now it will take more time and near about Rs. 1 Lac more.
I refused to do so and took my car back home on April 19, 2013 by paying the bill of approximately Rs. 95000/-. Cash & rest by Insurance company.
At the time when I left the car (11 March 2013) at service station, I also told them that rat enters the car and please do something about it, but nothing has been done.
I am bringing you these things into your notice so that you can understand from what worse time I have been going on after purchasing this car.
First of all, they charged Rs. 8000, more for insurance.
Secondly, at the time of accident, airbags did not deploy and just the gas came out, but for repairing of those fraud airbags I have to pay again.
Thirdly, matting, diesel etc were not provided to me as promised and even the car was dirty at the time of Ist delivery.
More importantly, after paying Rs. 95000, I am still not able to run my car as engine is not working properly.
I am not clear what P. L. Motor engineers have done to my car, they have kept the engine started or did something harsh on my car and damaged it completely. There were many scratches on front bumper and car was entirely dirty from inside.
I am feeling mentally and financially harassed by all these things, as I have lost my peace of mind, my money, and still my car is not working properly. The behaviour of P. L. Motor staff was no up to the mark as it should be with customers and they are no in habit of delivering what they promise to. No as a last resort, I have no option left other than to take a legal action against P. L. Motor and Hyundai to recover my money back or either getting a new car instead of the damaged car that was damaged by P. L. Motor workers.
If you can resolve this matter, it is well and good, otherwise I would go to consumer court for legal formalities and media.
Sincerely,
RADHE SHYAM AGARWAL, JAIPUR
RESPECTED SIR,
I TEJAS JOSHI PURCHASED NEW VERNA 1.6 SX CRDI FROM MITHILA HYUNDAI (MUMBAI) ON 28 MAY 2013 WORTH RS.12 LACS, WHILE TAKING DELIVARY IN SHOW ROOM ONLY MY VEHICAL GEAR GET LOCKED AND MY CLUCH ALSO LOCKED, AT THE SAME TIME IMMIGIATLY INFORM SHOW ROOM ADVISOR AND HE SUGGEST ME TO SHOW VEHICAL IN MITHILA HYUNDAI WORK SHOP,
I VISITED PERSONALLY IN WORK SHOP ON 30 MAY 2013 AND MET
MR.HARISH SHARMA (WORKS MANAGER) I THANK FULL TO THEM TO SUPPORT ME AND HE ALSO ALREADY ESCALATED MY MATTER AT HYUNDAI,
AFTER TAKEN MORE THAN 50 TO 60 KM TEST DRIVE MITHILA PERSON SATISFY THAT PROBLEM MUST BE THERE IN MY CAR, THEY CHANGE CLUCH SLEEV CYLENDER AS WELL AS REPAIR MASTER SLIV CYLENDER,
AGIN SAME PROBLEM OF GEAR AND CLUCH CONTINEW, AGAIN I VISITED MITHILA WORK SHOP, MITTHILA REPLACED MASTER SLIV CYLENDER. ON 5 JUNE 2013.
ALSO COME TO KNOW WITH VERBAL DISCUSSION WITH SOME BEST CAR TECHNICIAN THAT IT IS FAULTY CAR ALSO MUST BE PROBLEM IN CLUCH PLATE AS WELL AS PRESURE PLATE AND MANY MORE...
I ALREADY ESCALETED THIS MATTER TO MR. MUSTAFA AND MR. GAJANAND FROM HMIL MUMBAI OFFICE. ALSO MAIL HMIL COUSTOMER SERVICE.
FROM 28 MAY I FULLY STUCKED TO REPAIR MY VEHICAL, I AM FULLY UP SET REGARDING THIS PROBLEM, I AM FULLY HARRESED BECAUSE OF HAPPENING SUCH BIG FAULT IN MY NEW CAR.
FINALLY I BELIVE IN HYUNDAI CARS, FROM FULL OF HOPE I DEMAND THAT I WANT FULLY REPLACEMENT OF MY CAR AS WELL AS WANT COMPENSATION FROM YOUR SIDE BECAUSE OF SUCH A BIG HARRESEMENT AND FOR FAULTY CAR.
I ALSO CAME TO KNOW THAT BEFOR DELIVARY ALSO MY CAR GET REPAIRED FOR THE SAME MATTER.
CURRENTLY I FEAL THAT I PURCHASED SECOND HAND CAR INSTED OF NEW CAR.
I AM WAITING MOST URGENT REPLAY REGARDING REPLACEMENT AND COMPENSATION REGARDING MY LOSS.
DO THE NEED FULL AND OBELIEGE.
REGARDS
TEJAS JOSHI
CAR NO- MH02 CW 7712
MOB- [protected]
MAIL ID- [protected]@yahoo.co.in
I TEJAS JOSHI PURCHASED NEW VERNA 1.6 SX CRDI FROM MITHILA HYUNDAI (MUMBAI) ON 28 MAY 2013 WORTH RS.12 LACS, WHILE TAKING DELIVARY IN SHOW ROOM ONLY MY VEHICAL GEAR GET LOCKED AND MY CLUCH ALSO LOCKED, AT THE SAME TIME IMMIGIATLY INFORM SHOW ROOM ADVISOR AND HE SUGGEST ME TO SHOW VEHICAL IN MITHILA HYUNDAI WORK SHOP,
I VISITED PERSONALLY IN WORK SHOP ON 30 MAY 2013 AND MET
MR.HARISH SHARMA (WORKS MANAGER) I THANK FULL TO THEM TO SUPPORT ME AND HE ALSO ALREADY ESCALATED MY MATTER AT HYUNDAI,
AFTER TAKEN MORE THAN 50 TO 60 KM TEST DRIVE MITHILA PERSON SATISFY THAT PROBLEM MUST BE THERE IN MY CAR, THEY CHANGE CLUCH SLEEV CYLENDER AS WELL AS REPAIR MASTER SLIV CYLENDER,
AGIN SAME PROBLEM OF GEAR AND CLUCH CONTINEW, AGAIN I VISITED MITHILA WORK SHOP, MITTHILA REPLACED MASTER SLIV CYLENDER. ON 5 JUNE 2013.
ALSO COME TO KNOW WITH VERBAL DISCUSSION WITH SOME BEST CAR TECHNICIAN THAT IT IS FAULTY CAR ALSO MUST BE PROBLEM IN CLUCH PLATE AS WELL AS PRESURE PLATE AND MANY MORE...
I ALREADY ESCALETED THIS MATTER TO MR. MUSTAFA AND MR. GAJANAND FROM HMIL MUMBAI OFFICE. ALSO MAIL HMIL COUSTOMER SERVICE.
FROM 28 MAY I FULLY STUCKED TO REPAIR MY VEHICAL, I AM FULLY UP SET REGARDING THIS PROBLEM, I AM FULLY HARRESED BECAUSE OF HAPPENING SUCH BIG FAULT IN MY NEW CAR.
FINALLY I BELIVE IN HYUNDAI CARS, FROM FULL OF HOPE I DEMAND THAT I WANT FULLY REPLACEMENT OF MY CAR AS WELL AS WANT COMPENSATION FROM YOUR SIDE BECAUSE OF SUCH A BIG HARRESEMENT AND FOR FAULTY CAR.
I ALSO CAME TO KNOW THAT BEFOR DELIVARY ALSO MY CAR GET REPAIRED FOR THE SAME MATTER.
CURRENTLY I FEAL THAT I PURCHASED SECOND HAND CAR INSTED OF NEW CAR.
I AM WAITING MOST URGENT REPLAY REGARDING REPLACEMENT AND COMPENSATION REGARDING MY LOSS.
DO THE NEED FULL AND OBELIEGE.
REGARDS
TEJAS JOSHI
CAR NO- MH02 CW 7712
MOB- [protected]
MAIL ID- [protected]@yahoo.co.in
This Company just sucks and has the worst customer care ever. They only hares customers and try to make a fool out of him. The Hyundai company claims that its EON is the best car of the year. . The car is the worst performing ever. Its not even a year and the car has started giving so many problems. it claims to give a mileage of 22km/litre. All their marketing gimmicks are a waste. ANd when you send your car for the first free service 10 people call you telling your car has engline problem, oil problem we will charge 2000Rs. and 3000Rs.
And when the customer service people see that its a girl they claim to get more advantage out of it.
The car has serious pick up issues and the AC doesnt work. Its gives jerks and when you complain the guy named Abdul at Delhi Okhla service station proudly says that its a 800cc enegine and your car will give problems.
Bolldu if its an 800 cc engine then why does a maruti alto car perfectly fine.
Guys stop cheating customers. I will place my car outside your head office in gurgoan and make sure that people get a real feeling of what's the car of the year like.
And please remove your service guys my giridhar and mr sharma. absolutely no sense to talk to customer.
And when the customer service people see that its a girl they claim to get more advantage out of it.
The car has serious pick up issues and the AC doesnt work. Its gives jerks and when you complain the guy named Abdul at Delhi Okhla service station proudly says that its a 800cc enegine and your car will give problems.
Bolldu if its an 800 cc engine then why does a maruti alto car perfectly fine.
Guys stop cheating customers. I will place my car outside your head office in gurgoan and make sure that people get a real feeling of what's the car of the year like.
And please remove your service guys my giridhar and mr sharma. absolutely no sense to talk to customer.
To
M.D.,
Hyundai Motors India, Ltd.,
Subject: Complaint against Hyundai Motors dealer, i.e., Shivansh Motors, Gutkar,
Mandi, H.P.
Sir,
With due regard I would like to bring following points in your kind notice please:
1) I have purchased an i-10 Hyundai Car, amounting to Rs. 4, 27, 000/- from
Shivansh Motors, Gutkar, Mandi, H.P. on dated:[protected].
2) It was assured by the Shivansh Motors that under corporate scheme Rs.
3000/-(Three thousand only) will discount to the customers who are Govt.
employee . This amount will released by the company within four to
five months after submitted their documents.
3) Being a Govt. employee required documents submitted by me through fax
in favour of the Shivansh Motors on dated:[protected].
4) I have received a message in the month of September, 2012 from Shivansh
Motors with the direction to submit the required documents in orginal in
place of fax copy.
5) On the very next day after receiving message I have submitted the
documents in original by my couleeg, i.e., Mr. Hans Raj and confirm
telephonically with the office of Shivansh Motors that my documents have
been submitted in original with the office of Shivansh Motors.
6) But, I received a letter from Shivansh Motors in the month of Nov., 12
with the remarks that I have not submitted original documents within
time limit therefore Rs. 3000/- under corporate scheme will not released
in my favour.
7) On the next day I again visit the office of Shivansh Motors with my office
staff and told the concerned employee that I have already submitted
required documents in original within time limit. Mr. Manohar an
employee of that firm was also accompanied us at that time because he
was sale agent during purchase of car. Concerned employee scrutinize the
record on computer and told that this letter was issued by mistake and
asked us to submit the document again. Copy of douccments again
submitted on that day by me and I was assured that very shortly a cheque of said
amount will released in my favor.
8) After the month of December, 12 I visited the office of Shivansh Motors
w.e.f. December, 2012 to May 2013 but every time it was assured by their
employees that cheque of said amount will release in your favour very
shortly. But, on dated:[protected] I visited Shivansh Motors and asked
the employees that I want to meet your In-charge. Then concerned
officials told me that our Manager will not come in the office today and
you have not submitted documents therefore you are not entitled for the corporate scheme.
Sir, I have not purchased the car to see Shivansh Motors, Gutkar, Mandi(H.P.) But, I have purchased a HYUNDAI CAR, i.e., i-10 which is one of the most trustable company/ vehicle.
But, keeping in view above facts from Sr. No. 1 to 8 it seems that your distributor, i.e., Shivansh Motors, Gutkar, Mandi (H.P.) is wanted to sale the cars by cheating the customers which will gave a direct message to the general public/ customers against the HYUNDAI CAR in future.
Hence, it is requested that please look in to the matter personally and make necessary arrangements to release my cheque amounting to Rs. 3000/-(Rupees three thousand only) so that trust of people just like me may be forever on Hyundai cars.
Yours sincerely,
Surender Singh,
House No. 123/3,
Palace colony, Mandi,
Distt.Mandi, H.P.
Dated:[protected] (Mobile No.[protected]
M.D.,
Hyundai Motors India, Ltd.,
Subject: Complaint against Hyundai Motors dealer, i.e., Shivansh Motors, Gutkar,
Mandi, H.P.
Sir,
With due regard I would like to bring following points in your kind notice please:
1) I have purchased an i-10 Hyundai Car, amounting to Rs. 4, 27, 000/- from
Shivansh Motors, Gutkar, Mandi, H.P. on dated:[protected].
2) It was assured by the Shivansh Motors that under corporate scheme Rs.
3000/-(Three thousand only) will discount to the customers who are Govt.
employee . This amount will released by the company within four to
five months after submitted their documents.
3) Being a Govt. employee required documents submitted by me through fax
in favour of the Shivansh Motors on dated:[protected].
4) I have received a message in the month of September, 2012 from Shivansh
Motors with the direction to submit the required documents in orginal in
place of fax copy.
5) On the very next day after receiving message I have submitted the
documents in original by my couleeg, i.e., Mr. Hans Raj and confirm
telephonically with the office of Shivansh Motors that my documents have
been submitted in original with the office of Shivansh Motors.
6) But, I received a letter from Shivansh Motors in the month of Nov., 12
with the remarks that I have not submitted original documents within
time limit therefore Rs. 3000/- under corporate scheme will not released
in my favour.
7) On the next day I again visit the office of Shivansh Motors with my office
staff and told the concerned employee that I have already submitted
required documents in original within time limit. Mr. Manohar an
employee of that firm was also accompanied us at that time because he
was sale agent during purchase of car. Concerned employee scrutinize the
record on computer and told that this letter was issued by mistake and
asked us to submit the document again. Copy of douccments again
submitted on that day by me and I was assured that very shortly a cheque of said
amount will released in my favor.
8) After the month of December, 12 I visited the office of Shivansh Motors
w.e.f. December, 2012 to May 2013 but every time it was assured by their
employees that cheque of said amount will release in your favour very
shortly. But, on dated:[protected] I visited Shivansh Motors and asked
the employees that I want to meet your In-charge. Then concerned
officials told me that our Manager will not come in the office today and
you have not submitted documents therefore you are not entitled for the corporate scheme.
Sir, I have not purchased the car to see Shivansh Motors, Gutkar, Mandi(H.P.) But, I have purchased a HYUNDAI CAR, i.e., i-10 which is one of the most trustable company/ vehicle.
But, keeping in view above facts from Sr. No. 1 to 8 it seems that your distributor, i.e., Shivansh Motors, Gutkar, Mandi (H.P.) is wanted to sale the cars by cheating the customers which will gave a direct message to the general public/ customers against the HYUNDAI CAR in future.
Hence, it is requested that please look in to the matter personally and make necessary arrangements to release my cheque amounting to Rs. 3000/-(Rupees three thousand only) so that trust of people just like me may be forever on Hyundai cars.
Yours sincerely,
Surender Singh,
House No. 123/3,
Palace colony, Mandi,
Distt.Mandi, H.P.
Dated:[protected] (Mobile No.[protected]
Date: 06.07.2013
To,
MD Hyundai Motor India Ltd.
Respected Sir,
I have purchased SANTRO CAR “MODEL SANTRO ZING GLS LPG” Registration
No. UP 25AM 1031 on dated 05.05.2011 from your dealer Sachin Hyundai
(A UNIT OF NATASHA AUTOMOBILE PVT. LIMITED BAREILLY No.3202). All free
services have been completed due in time. Unfortunately in the month
of November 2012 I faced a problem with the starting of car, it was
taking 4-5 starting attempt. Then I informed to authorize service
center Sachin Hyundai about starting trouble of car during 3rd service
on dated 21.11.12. After service when I took the delivery of car I
asked about the starting trouble, service manager told me that the
problem has been rectified it may be due to non cleaning of gas filter
but I told him starting trouble is not related with the fuel used for
it, he assured me that problem had been resolved if appears they will
check it further. I trust him and came back to home. Then I also come
to know that when key symbol appears on display board the car will
take start command properly otherwise not.
On dated 19.04.13 I faced same situation key symbol
was not appearing on display board, car was not getting start, I took
trial after 02 Hrs “key symbol” appear and car got start.
Further the same situation occurred on dated 15.05.13,
car could not get start after so many attempts. I made a call on Toll
free no.[protected] received message from this Toll free no. to make
contact nearest authorized service center so I informed to service
center. Authorized service manager told me either send the car to
workshop or technician will attend at your home on paid basis charge @
30/= per kilometer to and fro then I told him I will call back. I
could not make contact due to personal problem and out of station
finally I call to service center in the month of June 2013 (exact
date not remember) as car was not taking start.Service technician Mr.
Ram Prakash reached at my residence and attend the problem by doing
cleaning male female contact Key Symbol appears on board and car got
start, He charged Rs 1100/=as service charge. After two days a call
received from service center about starting of car, I replied that it
was OK.
On 22.06.13 I travelled with the same car about 250
Km. near Etawah (U.P) in the mid way again same starting trouble was
faced with same history, I made a call to Sachin Hyundai Bareilly
about the starting problem, replied to clean same male- female contact
but I could not got solution. I made a call on Toll Free No.
[protected] the person could not reply about nearest Authorized Service
Center. I tried myself suddenly after One hour car got start but I
was on the way and not satisfied so by asking road side people I
reached nearest Authorized Hyundai service center “Rajendra Auto
Wheels Pvt. Ltd. 886 Etawah (Hyundai Service). I told about the
history they checked the car by scanner received Error Code P1693 the
same was reset and assured it will not again appear .Next day
(23.06.2013) I start the car without any starting trouble but due to
fear I did not make IGNITION OFF throughout the way until reached
home.
As I have been faced the same problem time to time during
last six months, so on dated 30.06.2013 again call to Hyundai Service
Center Bareilly for satisfactory answer so that I can travel without
any doubt. As suggested by them I left the car at center for four days
i.e. 01.07.2013 to 04.07.2013. As per Mr. H. S. Saggu (Workshop
In-charge) diagnosing carried out thoroughly, also consult technical
team of Hyundai, during testing an Error Code P1693 was appeared reset
the same. At the time of delivery Mr. Saggu assured me that problem
has been resolved if further it happened they will check it now the
car is in my charge till date it’s starting is trouble free.
As it is assured to me that there is no starting trouble, but seeing
the history it is not clear the defect is either failure of any
component or manufacturing defect because same trouble is with both
keys. Also I am not sure to travel with my family hassle free. Due to
fear I am using car in local only please look into the matter and do
needful at your end as earliest as possible and assure me about the
real cause of Starting failure.
Thanking You.
Ram Kumar Dubey
B-368, IFFCO Township
Aonla Bareilly
Vehicle Reg. No. UP 25 AM 1031
M.No. [protected]
Emai: ram.[protected]@yahoo.co.in
: [protected]@gmail.com
To,
MD Hyundai Motor India Ltd.
Respected Sir,
I have purchased SANTRO CAR “MODEL SANTRO ZING GLS LPG” Registration
No. UP 25AM 1031 on dated 05.05.2011 from your dealer Sachin Hyundai
(A UNIT OF NATASHA AUTOMOBILE PVT. LIMITED BAREILLY No.3202). All free
services have been completed due in time. Unfortunately in the month
of November 2012 I faced a problem with the starting of car, it was
taking 4-5 starting attempt. Then I informed to authorize service
center Sachin Hyundai about starting trouble of car during 3rd service
on dated 21.11.12. After service when I took the delivery of car I
asked about the starting trouble, service manager told me that the
problem has been rectified it may be due to non cleaning of gas filter
but I told him starting trouble is not related with the fuel used for
it, he assured me that problem had been resolved if appears they will
check it further. I trust him and came back to home. Then I also come
to know that when key symbol appears on display board the car will
take start command properly otherwise not.
On dated 19.04.13 I faced same situation key symbol
was not appearing on display board, car was not getting start, I took
trial after 02 Hrs “key symbol” appear and car got start.
Further the same situation occurred on dated 15.05.13,
car could not get start after so many attempts. I made a call on Toll
free no.[protected] received message from this Toll free no. to make
contact nearest authorized service center so I informed to service
center. Authorized service manager told me either send the car to
workshop or technician will attend at your home on paid basis charge @
30/= per kilometer to and fro then I told him I will call back. I
could not make contact due to personal problem and out of station
finally I call to service center in the month of June 2013 (exact
date not remember) as car was not taking start.Service technician Mr.
Ram Prakash reached at my residence and attend the problem by doing
cleaning male female contact Key Symbol appears on board and car got
start, He charged Rs 1100/=as service charge. After two days a call
received from service center about starting of car, I replied that it
was OK.
On 22.06.13 I travelled with the same car about 250
Km. near Etawah (U.P) in the mid way again same starting trouble was
faced with same history, I made a call to Sachin Hyundai Bareilly
about the starting problem, replied to clean same male- female contact
but I could not got solution. I made a call on Toll Free No.
[protected] the person could not reply about nearest Authorized Service
Center. I tried myself suddenly after One hour car got start but I
was on the way and not satisfied so by asking road side people I
reached nearest Authorized Hyundai service center “Rajendra Auto
Wheels Pvt. Ltd. 886 Etawah (Hyundai Service). I told about the
history they checked the car by scanner received Error Code P1693 the
same was reset and assured it will not again appear .Next day
(23.06.2013) I start the car without any starting trouble but due to
fear I did not make IGNITION OFF throughout the way until reached
home.
As I have been faced the same problem time to time during
last six months, so on dated 30.06.2013 again call to Hyundai Service
Center Bareilly for satisfactory answer so that I can travel without
any doubt. As suggested by them I left the car at center for four days
i.e. 01.07.2013 to 04.07.2013. As per Mr. H. S. Saggu (Workshop
In-charge) diagnosing carried out thoroughly, also consult technical
team of Hyundai, during testing an Error Code P1693 was appeared reset
the same. At the time of delivery Mr. Saggu assured me that problem
has been resolved if further it happened they will check it now the
car is in my charge till date it’s starting is trouble free.
As it is assured to me that there is no starting trouble, but seeing
the history it is not clear the defect is either failure of any
component or manufacturing defect because same trouble is with both
keys. Also I am not sure to travel with my family hassle free. Due to
fear I am using car in local only please look into the matter and do
needful at your end as earliest as possible and assure me about the
real cause of Starting failure.
Thanking You.
Ram Kumar Dubey
B-368, IFFCO Township
Aonla Bareilly
Vehicle Reg. No. UP 25 AM 1031
M.No. [protected]
Emai: ram.[protected]@yahoo.co.in
: [protected]@gmail.com
I had purchased a Brand New Verna Fluidic 1.6 SX from M/s Sandeep Hyundai based out of Bhilwara on 27/12/2012. On 13th July 13 I was driving down from Gangrar to Chitourgarh National Highway No. 79 along with my colleague Vikas Kumar Saini suddenly the Clutch of the car got stuck and car was unable to operate to move as the gears got jammed and the situation such that we were amidst three trucks surrounding the car. With my colleague alertness we got saved as he went down to the clutch and pulled it out from the jammed position and the car came to control. If the same was not done we would have met with a drastic accident and gods forbid it might have caused severe damages to our lives.
After the incident I went to Chitor Hyundai Authorized Sales and Service Center based out of Chitourgarh. The mechanic had checked the car and told that the spare parts relating to the Clutch System were to be replaced. Due to non-availability of the spare parts at his end he had organized the same from other service station. But the same were not replaced and had done some minor adjustment and got the car into running position. I had checked the same and it was ok for the time. I was charged Rs.150/- for the same.
Once I left the place for my home after driving for about 30 Kms again the same problem got generated somehow I managed to rectify the problem on my own and by hard difficulty I reached home.
On Sunday I had gone to the show room Sandeep Hyundai Bhilwara for the same issue where in was told that the parts were to be replaced and shall take 7 days for the same. During my visit to the show room I happen to meet one the customer who had the same issue and apart from this one of my colleges who had purchased the same brand car a month back had come across the same issue recently. That means there is some issue with manufacturing.
My concern is what is the guarantee that after the replacement of the parts the same issue would not come again?
I have spent 12 lakhs for this Car thinking that it had all safety system for me and my family. But after this incident I have a strong doubt on the R&D done on this Car models manufactured and safety of many other customers like me driving the same across the country.
I am still in a state of shock after the incident and had lost peaceful sleeps in nights as the same incident comes in front of me very often in my thoughts.
After the incident I went to Chitor Hyundai Authorized Sales and Service Center based out of Chitourgarh. The mechanic had checked the car and told that the spare parts relating to the Clutch System were to be replaced. Due to non-availability of the spare parts at his end he had organized the same from other service station. But the same were not replaced and had done some minor adjustment and got the car into running position. I had checked the same and it was ok for the time. I was charged Rs.150/- for the same.
Once I left the place for my home after driving for about 30 Kms again the same problem got generated somehow I managed to rectify the problem on my own and by hard difficulty I reached home.
On Sunday I had gone to the show room Sandeep Hyundai Bhilwara for the same issue where in was told that the parts were to be replaced and shall take 7 days for the same. During my visit to the show room I happen to meet one the customer who had the same issue and apart from this one of my colleges who had purchased the same brand car a month back had come across the same issue recently. That means there is some issue with manufacturing.
My concern is what is the guarantee that after the replacement of the parts the same issue would not come again?
I have spent 12 lakhs for this Car thinking that it had all safety system for me and my family. But after this incident I have a strong doubt on the R&D done on this Car models manufactured and safety of many other customers like me driving the same across the country.
I am still in a state of shock after the incident and had lost peaceful sleeps in nights as the same incident comes in front of me very often in my thoughts.
Rajathan had purchased a Brand New Verna Fluidic 1.6 SX from M/s Sandeep Hyundai based out of Bhilwara on 27/12/2012. On 13th July 13 I was driving down from Gangrar to Chitourgarh National Highway No. 79 along with my colleague Vikas Kumar Saini suddenly the Clutch of the car got stuck and car was unable to operate to move as the gears got jammed and the situation such that we were amidst three trucks surrounding the car. With my colleague alertness we got saved as he went down to the clutch and pulled it out from the jammed position and the car came to control. If the same was not done we would have met with a drastic accident and gods forbid it might have caused severe damages to our lives.
After the incident I went to Chitor Hyundai Authorized Sales and Service Center based out of Chitourgarh. The mechanic had checked the car and told that the spare parts relating to the Clutch System were to be replaced. Due to non-availability of the spare parts at his end he had organized the same from other service station. But the same were not replaced and had done some minor adjustment and got the car into running position. I had checked the same and it was ok for the time. I was charged Rs.150/- for the same.
Once I left the place for my home after driving for about 30 Kms again the same problem got generated somehow I managed to rectify the problem on my own and by hard difficulty I reached home.
On Sunday I had gone to the show room Sandeep Hyundai Bhilwara for the same issue where in was told that the parts were to be replaced and shall take 7 days for the same. During my visit to the show room I happen to meet one the customer who had the same issue and apart from this one of my colleges who had purchased the same brand car a month back had come across the same issue recently. That means there is some issue with manufacturing.
My concern is what is the guarantee that after the replacement of the parts the same issue would not come again?
I have spent 12 lakhs for this Car thinking that it had all safety system for me and my family. But after this incident I have a strong doubt on the R&D done on this Car models manufactured and safety of many other customers like me driving the same across the country.
I am still in a state of shock after the incident and had lost peaceful sleeps in nights as the same incident comes in front of me very often in my thoughts.
Vishal Maheshwari
[protected]
After the incident I went to Chitor Hyundai Authorized Sales and Service Center based out of Chitourgarh. The mechanic had checked the car and told that the spare parts relating to the Clutch System were to be replaced. Due to non-availability of the spare parts at his end he had organized the same from other service station. But the same were not replaced and had done some minor adjustment and got the car into running position. I had checked the same and it was ok for the time. I was charged Rs.150/- for the same.
Once I left the place for my home after driving for about 30 Kms again the same problem got generated somehow I managed to rectify the problem on my own and by hard difficulty I reached home.
On Sunday I had gone to the show room Sandeep Hyundai Bhilwara for the same issue where in was told that the parts were to be replaced and shall take 7 days for the same. During my visit to the show room I happen to meet one the customer who had the same issue and apart from this one of my colleges who had purchased the same brand car a month back had come across the same issue recently. That means there is some issue with manufacturing.
My concern is what is the guarantee that after the replacement of the parts the same issue would not come again?
I have spent 12 lakhs for this Car thinking that it had all safety system for me and my family. But after this incident I have a strong doubt on the R&D done on this Car models manufactured and safety of many other customers like me driving the same across the country.
I am still in a state of shock after the incident and had lost peaceful sleeps in nights as the same incident comes in front of me very often in my thoughts.
Vishal Maheshwari
[protected]
Date: 19.07.2013
To,
MD Hyundai Motor India Ltd.
Respected Sir,
I have purchased SANTRO CAR “MODEL SANTRO ZING GLS LPG” Registration
No. UP 25AM 1031 on dated 05.05.2011 from your dealer Sachin Hyundai
(A UNIT OF NATASHA AUTOMOBILE PVT. LIMITED BAREILLY No.3202).
Kindly refer my previous mail on dated 06/07/13. This mail is related to vehicle starting problem
On dated17/07/13 ECU and BRKT ASSY.(LPG) part no.3910002BN0 has been changed at the free of cost by dealer but after replacement of this part found it is also defective and hyundai mechenic/ workshop incharge told that this part is not operatable. They removed this part and put again my original part (which also was defective). Now they refused to do changed the same part and told to me that this part will now changed on cost basis.miss NISHU YADAV regional incharge UP and UK did not respond and not pickup my phone.
My vehcile is standing from dt 11/07/13 in service centre and mr.saggu(workshop incharge) has been refused to replace this part.
My vehcile is standing from 09 days in service centre and I am very puggeled and it is my humble request to you sir pl. look my metter and arrenged new ECU and BRKT ASSY.(LPG) part at free of cost because it is a metter of mannufucturing defect.
Thanking You.
Ram Kumar Dubey
B-368, IFFCO Township
Aonla Bareilly
Vehicle Reg. No. UP 25 AM 1031
M.No. [protected]
Emai: ram.[protected]@yahoo.co.in
: [protected]@gmail.com
To,
MD Hyundai Motor India Ltd.
Respected Sir,
I have purchased SANTRO CAR “MODEL SANTRO ZING GLS LPG” Registration
No. UP 25AM 1031 on dated 05.05.2011 from your dealer Sachin Hyundai
(A UNIT OF NATASHA AUTOMOBILE PVT. LIMITED BAREILLY No.3202).
Kindly refer my previous mail on dated 06/07/13. This mail is related to vehicle starting problem
On dated17/07/13 ECU and BRKT ASSY.(LPG) part no.3910002BN0 has been changed at the free of cost by dealer but after replacement of this part found it is also defective and hyundai mechenic/ workshop incharge told that this part is not operatable. They removed this part and put again my original part (which also was defective). Now they refused to do changed the same part and told to me that this part will now changed on cost basis.miss NISHU YADAV regional incharge UP and UK did not respond and not pickup my phone.
My vehcile is standing from dt 11/07/13 in service centre and mr.saggu(workshop incharge) has been refused to replace this part.
My vehcile is standing from 09 days in service centre and I am very puggeled and it is my humble request to you sir pl. look my metter and arrenged new ECU and BRKT ASSY.(LPG) part at free of cost because it is a metter of mannufucturing defect.
Thanking You.
Ram Kumar Dubey
B-368, IFFCO Township
Aonla Bareilly
Vehicle Reg. No. UP 25 AM 1031
M.No. [protected]
Emai: ram.[protected]@yahoo.co.in
: [protected]@gmail.com
Location/place: Hyundai motors A 30 mohan industrial area estate
Name of company/service: HYUNDAI MOTORS INDIA LIMITED
Respected Mam,
I have uploaded my resume on naukri.com on completion of B.E in E &
TC on 01 sep 2013 . On 2th sep I received an mail regarding interview
call in your company. On next day Mr.
KANILI IMCHEN (Cheif HR
manager) asked me to deposit Rs 17990/- as security deposit on the
name of kanili imchen a/c no.
[protected] SBI branch Vasant Kunj, New
Delhi. I have deposited the amount on 5th sep and forwared the
scanned bank receipt along with the photo ID as desired. Then on 12th
Jun Mr. kanili imchen (Cheif HR manager) t gave me a
call / forwarded a mail also asking to deposit Rs. 34300/- as charges
for job registration and processing fee, which I did not deposited
even after repeated call from Mr. kanili imchen (Cheif HR
manager) from [protected] . Later on my father contacted your office
and discussed the matter with you. I am attaching you all the mails I
have received from HYUNDAI MOTORS along with the scanned copy of bank
receipt.
In view of the above your office is requested to verify the above
mentioned persons claiming themselves as representative of HYUNDAI
MOTORS. It is a matter of great concern for the reputation of your
company.
I hope you will do the needfull and if possible try to refund the
amount in my a/c no. [protected] state bank of india
Thanking you
Name of company/service: HYUNDAI MOTORS INDIA LIMITED
Respected Mam,
I have uploaded my resume on naukri.com on completion of B.E in E &
TC on 01 sep 2013 . On 2th sep I received an mail regarding interview
call in your company. On next day Mr.
KANILI IMCHEN (Cheif HR
manager) asked me to deposit Rs 17990/- as security deposit on the
name of kanili imchen a/c no.
[protected] SBI branch Vasant Kunj, New
Delhi. I have deposited the amount on 5th sep and forwared the
scanned bank receipt along with the photo ID as desired. Then on 12th
Jun Mr. kanili imchen (Cheif HR manager) t gave me a
call / forwarded a mail also asking to deposit Rs. 34300/- as charges
for job registration and processing fee, which I did not deposited
even after repeated call from Mr. kanili imchen (Cheif HR
manager) from [protected] . Later on my father contacted your office
and discussed the matter with you. I am attaching you all the mails I
have received from HYUNDAI MOTORS along with the scanned copy of bank
receipt.
In view of the above your office is requested to verify the above
mentioned persons claiming themselves as representative of HYUNDAI
MOTORS. It is a matter of great concern for the reputation of your
company.
I hope you will do the needfull and if possible try to refund the
amount in my a/c no. [protected] state bank of india
Thanking you
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+91 98 7356 4645
5th & 6th Floor, Coporate One (Baani Building), Plot No.5, Commercial Centre, Jasola, New Delhi, Delhi, India - 110025
sharayu hyundai i20 car — non delivery of my car as they committed
dear sir,,,,,i have book my car i20 deseil on 19/09/2011,,,& i have made a full payment,,,,,the executive mr ranjit & rahul had told me that the car has been deleverd me at 30/09/2011 but commetment has been failed by them,,,,next they commiet me on 06/10/2011that commitment has also failed,,,,,now they are telling its an hyundai motor india ltd problem,,,,,they are not dispaching the car,,,,we ask hyundai motor company for deseil and they dispached petrol car,,,,now they are not sure that when will i get my car,,,both the executive are so arrogent and not giveing right answer,,,,also not picking up phone calls,,,,,I WANT 2 ASK U WHAT SHOULD I DO MAY GO FOR CONSUMER COURT,,,AND MADE A COMPLAINT ON hyundai motor india ltd & SHARAYU HYUNDAI,,,,,OR if company is not able 2 give me a car,,,,than u should make me my payment,,,refund,,,,they also not refunding my payment,,,now the hyundi motor should told me what 2 do,MY ORDER NUM IS 09-CN-29.... NOW I FEEL THAT DONBT BUY AN HYUNDAI CAR,,,dear sir,,,,HMIL West Regional Office Service
(Maharashtra, Gujarat, Goa, Chhattisgarh, Madhya Pradesh) Sales Support Ms.Juanita[protected],,, i have called her but she is also not co-operating,,,,,she is replying that i am not able to answer u,,,,,whatever u want 2 talk u should talk 2 sharayu hyundai navi mumbai,,,,,she is also arogently say that i am not able 2 help u,,,,,,,this is not a way for customer relation,,,,,,,i will wait for my car till 15/10/2011 then i am going to do a local police station complaint,,,abt sharayu hyundai,,,,navi mumbai & hyundai motor india ltd,,,,& then to the consumer court,,,,,then i have an good relation in navi mumbai news paper,,,,i will paper out the whole problem abt both o[censored],,,,,in news paper,,,,,sory 2 do that,,,,so there 4 take some fine action as soon as possible,,,,,,,wating 4 ur support,,,sir