ICICI — Amount lost becasuse of slow server response

Attempted paying my citi card bill from ICICI net banking (through billdesk). Now, the amount got debited and I got message that the transaction is not successful. I am not sure when I will get my amount back. But, my money is blocked now. I already reached overlimit in Citi bank.
ICICI bank server response is pathetic today. Almost every month 1st & 2nd it'll be the same.
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Amount I lost is - 6300
Dear Sir,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '4401528' in the subject line.

Regards,
ICICI Bank Customer Service Team.

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