[Resolved] ICICI Bank — Regarding fraud transactions done from my icici bank account | |||
This is regarding 3 illegal transactions done on my credit card account. As per the details given by Icici customer care these transactions were done by logging in my saving account online banking through which my credit card is linked. On 02/01/2011 around 9 pm i got an SMS from ICICI bank stating a "transaction of rs 500 on 02-Jan-11 on Credit card XXXXXXX is made at ICICI EAI merc.". I received 2 more such messages just after it. I immediately called ICICI customer care and they told, 3 transactions of 500 RS (total 1500 RS) each have been made from my account for recharging of prepaid mobile and they also mentioned that the transaction has been made by Login in into your saving bank account. They REFUSED to put a complaint for this even forcing them multiple time that this transactions are not made by me rather its a case of internet phishing. I told them that I do not share my online user id and password with anyone and also login from my personal computer only. But they are giving lame excuse that they do not have merchant details available with them but I can see the details of all 3 transactions under 'Bill Pay--> Payment Made'. 3 mobile numbers have been recharged via some Euronet, Bandra. They asked me to wait for 48 hours for raising complaint. After several follow ups they raised the complain and asked me to send a signed copy of the complain to them. Then after 4-5 days they again sent mail saying that this dispute is resolved and you have to pay the money. Although the amount of transaction was not very huge, but this clear case of their negligence of consumer's security and cheating. The complain number is:SR[protected] The details of fraud transactions made are as follows: Transaction 1: ================== Biller Details PREPAID MOBILE RECHARGE EURONET WORLDWIDE INDIA PVT LTD WEST QUADRANT, II FLOOR, ILFS FINANCIAL CTRE, BKC, BANDRA - 400051 Consumer Details [protected] Payment Details Payment Id [protected] Amount (Rs) INR 500.00 Date of Payment 02/01/2011 Debit Account [protected] Payment Status Success Payment Remarks 0618 Transaction 2: ================== PREPAID MOBILE RECHARGE EURONET WORLDWIDE INDIA PVT LTD WEST QUADRANT, II FLOOR, ILFS FINANCIAL CTRE, BKC, BANDRA - 400051 Consumer Details [protected] Payment Details Payment Id [protected] Amount (Rs) INR 500.00 Date of Payment 02/01/2011 Debit Account [protected] Payment Status Success Payment Remarks 0206 Transaction 3: ================== Biller Details PREPAID MOBILE RECHARGE EURONET WORLDWIDE INDIA PVT LTD WEST QUADRANT, II FLOOR, ILFS FINANCIAL CTRE, BKC, BANDRA - 400051 Consumer Details [protected] Payment Details Payment Id [protected] Amount (Rs) INR 500.00 Date of Payment 02/01/2011 Debit Account [protected] Payment Status Success Payment Remarks 1006 Thanks Swati Singh Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
I am also Victim of this fraud, Transaction of INR 1, 150 is done from card. ICICI bank is giving same excuse to me.
Hi Swati,
We have a made a note of your complain number and we'll get back to you.
Regards,
ICICI Bank Customer Service Team.
We have a made a note of your complain number and we'll get back to you.
Regards,
ICICI Bank Customer Service Team.
Hi Rajesh,
We are sorry to hear about your experience.We have made a note of your complaint. Please write to us with your contact details at [protected]@icicibank.com and we will get in touch with you in order to address the issue. Kindly refer "1092440" in the subject line.
Regards,
ICICI Bank Customer Service Team.
We are sorry to hear about your experience.We have made a note of your complaint. Please write to us with your contact details at [protected]@icicibank.com and we will get in touch with you in order to address the issue. Kindly refer "1092440" in the subject line.
Regards,
ICICI Bank Customer Service Team.
One fraud transaction had been made from my ICICI bank account on 20-Jan-2011. I was not even aware of this fraud transaction as I didn't get any sms notification after this transaction which I generally receive after every transaction from my account. In afternoon I got the call from ICICI chennai office and executive told me that our system has detected that a fraud transaction has been done from your account for mobile recharge of Rs. 1500/- today morning and we are blocking your internet banking username and password for security reason. She had provided me the reference id SR[protected].
After that, within 2-3 days I got the calls from ICICI Hyderabad & Mumbai offices for investigation. They were asking me whether I have shared my username and password to anyone. I told them that I am a software engineer and I know very well that how critical these informations are. I have never shared these details with anyone, I always keep my ATM card with me which is required to make any online transaction. I never access my netbanking account from any cyber cafe. I have very good antivirus software installed in my laptop which gets updated everyday. I scan my laptop every week and I never found any malware, trojan or virus.
Since last 2 weeks I didn't get any call or information from ICICI regarding my request which they were investigating. Today, I called up in customer care and they told me that case has been closed mentioning that the details have been shared / hacked or leaked knowingly or unknowingly by the customer. Meanwhile I sent email to [protected]@icicibank.com explaining the issue but got the same excuse from their side.
I am not able to understand one side they are saying that their system has detected that it was a fraud transaction and they only informed me about the transaction, on the other side now they are saying that this is customer's fault.
I don't have any trust on ICICI bank now, I'll close my account from this bank very soon and will never suggest anyone to avail the services of this bank as I didn't find it safe and reliable.
After that, within 2-3 days I got the calls from ICICI Hyderabad & Mumbai offices for investigation. They were asking me whether I have shared my username and password to anyone. I told them that I am a software engineer and I know very well that how critical these informations are. I have never shared these details with anyone, I always keep my ATM card with me which is required to make any online transaction. I never access my netbanking account from any cyber cafe. I have very good antivirus software installed in my laptop which gets updated everyday. I scan my laptop every week and I never found any malware, trojan or virus.
Since last 2 weeks I didn't get any call or information from ICICI regarding my request which they were investigating. Today, I called up in customer care and they told me that case has been closed mentioning that the details have been shared / hacked or leaked knowingly or unknowingly by the customer. Meanwhile I sent email to [protected]@icicibank.com explaining the issue but got the same excuse from their side.
I am not able to understand one side they are saying that their system has detected that it was a fraud transaction and they only informed me about the transaction, on the other side now they are saying that this is customer's fault.
I don't have any trust on ICICI bank now, I'll close my account from this bank very soon and will never suggest anyone to avail the services of this bank as I didn't find it safe and reliable.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
65%
Complaints
23615
Pending
2041
Resolved
14252
+91 22 2653 1414
ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
View all ICICI Bank contact information
ICICI Bank — Internet Phishing biller Fraud
My ICICI account which is at Salt Lake, Sector 1 branch Kolkata -700064 has been debited for Total Rs. 3300/- on 17/11/2010, thru Bill Payment, Biller details:1)OXIGEN SERVICES INDIA PVT LTD276682-[protected]for the amount of Rs. --400/- 2)OXIGEN SERVICES INDIA PVT LTD276681-[protected]for the amount of Rs. --400/- 3)OXIGEN SERVICES INDIA PVT LTD276680-[protected]forthe amount of Rs. --400/- 4)OXIGEN SERVICES INDIA PVT LTD276679-[protected]for the amount of Rs. --400/- 5)INDIAIDEAS.COM LTDVODAFONE_MICI[protected]--for the amount of Rs. --500/- 6)OXIGEN SERVICES INDIA PVT LTD276544-[protected]for the amount of Rs. --400/- 7)OXIGEN SERVICES INDIA PVT LTD276539-[protected]for theamount of Rs. --400/- 8)OXIGEN SERVICES INDIA PVT LTD276538-[protected]for the amount of Rs. --400/-.I have lodged a FIR at local police station ( tiljala) and also in touch with bank people. But bank is refusing to conduct any investigation and are saying I have to take it up with cyber crime cell and police only and also that bank cannot refund the money too. This is pathetic. They cannot secure their site and refuse to help also. I have sent them copy of FIR too. I tried contacting Cyber crime cell throuh email but to no response.
I am currently out of country and if bank refuses to help , I dont see any means of recovering the money. I have more money left in account but bank has blocked online banking too. Please advise and help