[Resolved] ICICI Bank — Worst Ever Bank to Process Demat account

[Resolved] ICICI Bank — Worst Ever Bank to Process Demat account

M Mohan Ingersol from Chennai, Tamil Nadu

I applied for a 3-in-1 savings and demat account on 12th January 2008 with one sales person called Mr. Venugopal (mobile: [protected]) which is still in "Processing stage". The response from the people working are absolutely not acceptable and really absurd. After 20 days of patient waiting without even being called by the sales person or whomsoever from the bank, I met the Consumer complaints manager in ICICI Alwarpet informed that they cant take the ownership and send me to ICICI so called main office at Mount Road (opposite to Sun-TV office) at chennai. We contacted one Mr. Manigandan (mobile: [protected]) who informed that the entire process will be completed in 4 working days time which was 5th February 2008. I recieved the savings account number, but again no response for the Demat account. Even for savings account I received the card and account details only on 9th February 2008. After calling the worst ever consumer complaints number ([protected]), I really wasted around 4 hours of my working time talking to Raja, Maichel (customer service ppl), who were not able to connect the call to the escalation managers (Gilbert, Pasha, Anoop). Through the call, I was able to talk to one manager (I dont even know if he is) called Gilbert who said my process would end by 12th February without fail. Today, 14th February 2008, after 1 month I am still not able to get answers for my complaint, neither proper response or timeline by when I would receive the demat account user id and password. People are sitting in Hydrebad, without direct contact numbers and to reach a manager it takes 45 minutes of time. Contact number of Gilbert (Extn: 4142), Pasha (Extn: 4194), Anoop (Extn: 4195). Just because a bank is established, they are taking people for granted and playing with the valuable time without knowing the need of people. I am raising this complaint with utmost hope after spending so much of time and undergoing mental pressure about the same just to receive some response from you and to take this forward to ICICI bank to make them realise "Customers are Valuable" and CANNOT BE TAKEN FOR GRANTED. I hope this complaint would have some value. Regards. Mohan Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

Mohd. Aslam Sheikh

from Ludhiana, Punjab

Hi All,
This is to bring to your notice that I have been in constant communication with ICICI Bank with regards to Fraud Detection on my Credit Card number [protected] in the month of June 2008 for approx. Rs. 44, 000/-. I have been referred to different people and I politely did what was told to me by the authoroties involved with this case. However today (28th Feb 2009)the entire amount was debited from my Salary Account and I did not get any salary (My salary of Rs. 22081/- For the month of February ). Apart from this my account still has a deficit of approx Rs. 40000/-
I have mantained very good relationship with the bank with regards to all my transactions. I have paid my Loans (Loan A/c No. LPMUM[protected]) and EMI’s before time on this credit card as well. I was told to wait for this issue to be rectified every time. However after some time; they kept referring me to different people. Today I was asked to contact Mr. Malviya from chargeback team and I was informed that he works from 10:00 AM to 06:00 PM. I confirmed the same as it was a Saturday and the person from customer care on the phone said Yes, he would be available. After visiting his office in Andheri at 04:00 PM; I was informed that he is not availabale as the office hours are till 02:00 PM. As there was no response from the bank; I decided to lodge a complaint against the same in Goregaon (W) police station on 21st Feb 2009 because all these transactions were in June 2008 and it is 8 months now that there is no action taken on this. Only action taken by the bank is to send recovery agents to collect this money.
The reason I am writing this mail is because after sending so many Email’s; Faxes and couriers to different people from the same Bank; my issue was never fixed and today you debited my salary Account. This is more than just Mental torture to any individual. As I understand the bank should not charge the customer for any disputed amount until and unless that case is closed. I have all the documents with me and proof of all the documents that I sent to the bank. I request the RBI ombudsman team to look at this seriously as early as possible. Please revert for any documents that might be required.
For all the people listed above; please co-operate with me and help me to fix this at the earliest.

Regards
Aslam Sheikh

E R VINODNARAYAN

from Jaipur, Rajasthan

ICICI banks complaint number [protected] really stinks. I too dialled this number of ICICIBank in connection with my debit card related query on 4 4 2009 and ran up a whopping 177 call equivalent of waiting period through my BSNL Land line which got revealed on analysing the High BSNL bill with a friendly BSNL accounts DGM who pointed out this particular call to the ICICIBank Help line was the culprit. ICICI Banks help line really stinks. Since their avg waiting time itself is very high and the efficiency of the services are not good the lessons are ...1. do not call this number from your bsnl land line or esle you land up a fat bill 2. disconnect the number if it is taking a long time. and we have to have ICICIBank to open help numbers with the name of the operator given and help line nos of a no of operators so that the charges dont go very high. TRAI or whoever are taking care of these issues also to ensure that the call between operators are seamless and not made in a manner that you only are encouraged to speak to the users of the same operator, which is ridiculous!!!
ICICI Bank which has the slogan " hum hai na", ...has to re think whether they should not add a by line " aap ka paisa ko kam karney ke liye"

Akshay S. Kadam

from Mumbai, Maharashtra

Hi all,

My self Akshay, ICICI bank issued some credit card in my name without my consent and along with it they issued some lombard which i never applied for. I never received the card which i do not want anyway but they send me a credit card satement demanding the money for the Lombard policy premium of worth rupees 29000. I was shocked to see such a credit card without my notice and on calling up the helpline people the so called customer care executives they behaved in a very rude manner with me.

Then I went to their branch at RAPG towers in Andheri and gave a written complaint to their executive Mr. Rajdatta he told me that he will get back to me after 15 days he never did. So i wrote an email to ICICI in hyderabad they told me that they have deactivated my credit card and advised me to ask an refund for the premium of the policy. Here I amde him clear that i do not have any policy papers what so ever with which i never asked for then i why should i ask for the refund in any way.

By the way these banks should follow some professional ethics while dealing with the customer I have decided to take the matter up to the Banking Ombudsmen department of RBI.