[Resolved] ICICI Bank — Home Loan Interest rate | |
Dear Sir/Madam, I have taken Home Loan from ICICI bank in Feb,2006 with 7.5% Floating rate of interest. Since then the rate of interest has been increasing continuously and now it is 11.75%. ICICI bank is aggressive only when it comes to increasing the interest rate but does not show any thing for reducing the interest rate. Recently I came to know that ICICI bank launched a new scheme, where in, if the Home Loan customer with loan amount below Rs.20,00,000/- pays Rs.3,300/- to the bank, the bank will reduce the home loan interest to 8.25% at fixed rate for two years. When I called to ICICI customer care to find about this option, the person told me that this offer is valid till end of this month and I can come to bank and avail this offer on Saturday, 27-Feb-2010. I asked the customer care person specifically, whether I can come to bank on Saturday and pay the required amount to reduce the interest rate. He said, yes I can come on Saturday and pay the amount. But, when I went to the bank on Saturday, to my surprise the bank is closed. And when I called to Customer care again they told me that Saturday is a holiday for bank and the offer was closed on Friday itself and there no way I can avail it now. I asked them about the information given to me by the Customer care person on the previous day. They said they are sorry for the wrong information provided and will take action against the person who gave me this information. But taking action against the customer care person is not going to help me in any way as I already lost the option. Being one of the biggest banks in India, it is very bad thing that ICICI bank can do to any customer. They are very careless and not bothered about existing customers. In the first place they never informed about this offer to customers. If there is any increase in the loan interest or EMI pending they will always be proactive in followingup with the customers. But they are not bothered to inform the customers if there are any options like this. Request you to look into this and take some action, so that other customers will not suffer in future. Thanks & Regards, Sirisha Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
I have taken loan from ICICI bank in 2005 on floating rate. For last 4 years interest rates were going northwards and my EMI kept on increasing. I was sincerely paying increased EMI without any complaint for last 4 years. Now when time has come to reduce interest rates because of slew of measures taken by RBI they are asking .5% + service tax to go to lower interest rate. Is this justified? Why I should pay processing fee to reduce interest rates when I didn't complain when they were increasing interest rates for last 4 years. Kindly advise...
Reply
I completely agree with Srisha, It really a shocking news for me to that there was such scheme which was not shared with the exsisting customers. Neither they bother to update their site with such schemes. We are always asked to visit to nearest branch and seek the information. Being one of the largest banks in India, it should inform/update their sites with all the schemes to their existing customers. Even I have lost this oppurtunity as I was not aware of this scheme. Its really bad...
It is really shocking that they are introducing various schemes for its old sustomers but on informing them. It is just a loot by ICICI Bank, the
INDIAN CHOR BANK OF INDIA . Inspite of offering loans to its new customers @8.25% but still charging 12% to its old customers. Hence new customers should be beware of this bank, once they become its customers, it will then start looting them like HIGHWAY ROBBER.
It is a sad story that RBI and the Government of India is not bothering to intervene and giving chance to this chor bank to appoint a member on its Committee for changing BPLR System, whereas they have not appointed any member to take care of customers interest.
INDIAN CHOR BANK OF INDIA . Inspite of offering loans to its new customers @8.25% but still charging 12% to its old customers. Hence new customers should be beware of this bank, once they become its customers, it will then start looting them like HIGHWAY ROBBER.
It is a sad story that RBI and the Government of India is not bothering to intervene and giving chance to this chor bank to appoint a member on its Committee for changing BPLR System, whereas they have not appointed any member to take care of customers interest.
ICICI Home Loan Dept. is just increasing the rate of home loan with out any confirmation to their customers.
I request all India to not take Home Loan from ICICI Bank.
Go to any bank to take loan but never go to ICICI Bank.
If you are using ICICI Bank account then plaese close today it self.
I request all India to not take Home Loan from ICICI Bank.
Go to any bank to take loan but never go to ICICI Bank.
If you are using ICICI Bank account then plaese close today it self.
Hi,
We would like to get in touch with you to address your queries. Please send us your contact details at [protected]@icicibank.com. Kindly refer " "2219432" in the subject line.
Regards,
ICICI Bank Customer Service Team
We would like to get in touch with you to address your queries. Please send us your contact details at [protected]@icicibank.com. Kindly refer " "2219432" in the subject line.
Regards,
ICICI Bank Customer Service Team
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