[Resolved]  ICICI Bank Cards — False Claims Regarding Products

I am copying my letter to ICICI Bank Cards:
Mr. Robeen Sen
204/VI Heritage Estate
S. N. Hali Post
Yelahanka, Bangalore 560 064
Tel [protected]

Platinum Credit Card No. [protected]
Platinum Identity Card No. [protected]
Gold Card No. [protected]
ICICI Silver Big Bazaar Card No. [protected]


Dear ICICI Bank Cards:

I have a number of complaints and requests in regard to the above cards and your service and would grateful if you could address these as best you can.

1) In regards to Platinum Identity card No. [protected]

Early in March I received a call from your marketing company or yourselves offering me a “Signature” Platinum card and mentioning various benefits that would accrue if I subscribed to this card. In particular they offered 50% discounts on dining in leading hotels (I understood in the city where I stay Bangalore), insurance coverage and a lower rate of interest. I accepted the offer and authorized them to charge my account for Rs 2000 enrollment fee and Rs, 750 as a yearly charge.

When the card arrived late in March I noticed it was not a Signature card but a Platinum Identity Card. I also phoned your Customer Service executives and was told that none of the insurance benefits mentioned in the booklet were available to me as these were extra services that needed to be paid for. I remonstrated that I had paid for these services and the booklet specifically offers them. Your executive took my number and said she would call back to clarify, but as yet has not done so.

As this is not the card that I was offered I refuse to accept the Platinum Identity card and ask that you reverse all charges made on this account and compensate me for the total waste of time that this exercise has caused me due to your misrepresenting your product in the course of your phone sales.

In this connection I would add that many of the offers that your literature presents turn out to be virtual hoaxes as the companies specified have not ever heard of such offers, to mention but a few: The discount offer at Royal Orchid 9th Mile Dhaba Bangalore, where the manager had not even heard of such an offer, as was the case if I recall correctly at Barbeque Nation, Bangalore. The Rs. 100 off coupon against Rs 400 or more expenditure for Subway sandwiches where the manager of the Hospital Road main branch informed me that Karnataka has not been informed of the offer, In fact as yet I have never been given any of the restaurant discounts mentioned by literature.

In fairness I would like to say that I did receive the various discounts offered at PVR Cinemas.

I would be grateful if you could inform the various partners and merchants that you have offered your esteemed customers these services as we give our patronage to them on the basis of your offers. I have copied the Consumers Forum on this

2) Difficulty in Contacting Qualified Persons on the Phone

I have found it extremely difficult to speak to a customer service executive without first going through a labyrinth of number entry and option selection, is there a simple option to speak to an executive without first being told card dues balances etc.?

3) Could you club the Big Bazaar silver card with the other cards I hold so that they show on the same page of the internet banking?

I hope that these matters can be addressed and our relationship continues to be mutually beneficial.




Yours sincerely,

Robeen Sen

c. by electronic mail