[Resolved] ICICI Bank — Credit Card bill payment through Internet not getting credited in credit card account. | |||
From, Shubhangi R Chandramore Credit Card No.: [protected] Email Id: [protected]@yahoo.com Reference is made to 1. Service Request no. SR[protected] dated 6th Nov 2012 2. Service Request no. SR[protected] dated 8th Nov 2012 3. Call made on 2nd, 3rd, 6th and 8th Nov 2012 for credit card bill payment through internet not getting credited in the account Sub: Credit Card bill payment through Internet not getting credited in credit card account. Dear Sir, The last bill for the above mentioned credit card was generated on 16th Oct 2012 and the due date of payment for the same was 4th Nov 2012. To avoid the late payment charges the payment of `6000/- was made well in advance on 2nd Nov 2012 (Transaction Details enclosed). The amount of `6000/- was debited from my savings account however, the same was not credited to the credit card account. I made a call to your customer care department on 2nd and 3rd Nov 2012 and explained the situation. The customer care department explained that there is problem going on with internet bill payment and assured me that the payment will be reflected in the credit account within 2 working days. However, the payment got re-credited in my savings account on 5th Nov 2012 (Transaction Details enclosed) Again I called your customer care department on 6th Nov and explained that the payment got re-credited. The customer care asked to make the payment again and assured me that no late payment fee will be levied. I made the payment of `3000/- on 6th Nov 2012 and the same also got re-credited to my savings account on 8th Nov 2012. The service requests were put up on 6th and 8th Nov 2012 but still the problem was not solved. Finally I was forced to make the payment through ATM on 9th Nov 2012. During this whole process I kept in touch with your customer care department and explained them the problem with the payment. Wherein I was assured that no late payment fee will be levied for no fault at my side. However the bill for this month has been generated on 16th Nov 2012 and late payment charges have been accounted on the credit card. I would like to bring to ICICI Banks notice that due the problem at their end I am not going to pay any late payment charges. I request you to make the necessary amendments in the bill and revert at the earliest. This is for your information and necessary action. Regards, Shubhangi R. Chandramore Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
ICICI Bank/Credit Card — Payment not credited
Against my due of Rs.1446/- in my credit card statement (Credit Card No. [protected])dated 18.01.2008, I made a payment of Rs. 2000/- vide cheque no.286905 of HDFC Bank and it was debited to me on 12.02.2008 but ICICI bank did not give me credit of it till 11.06.2008. Since February 2008 they have been charging me interest and I have been making payments for my actual purchases and ignoring the interest. I wrote about this to them many times and also spoke with their customer care executives. Now, after 12 months on 5.2.2009 they have reversed interest for 4 months but they are not giving me reversals for the remaining 8 months although it was there fault that they did not give me credit of my payment.. I request you to take up the matter with them at the earliest as the interest figure is increasing day by day. Hello,
I have Facing one big problem because of ICICI Bank.
Yesterday, The Bank Server was not running proper, Many Users are facing the same problem (ATM Machines were hanged or some were moneyless.
I need money from my ICICI Saving Account (My Salaried Account). So I was tried to get money in SBI ATM which is nearest from the icici ATM.
I put my card in SBI ATM for getting 5000/--Rs. Only. I had stood their till 20 to 25 m but the particular machine also money less or hanged.
But after this activity getting over I found that my money had been debited in my salaried Account.
I had also registered my complaint to get back my money as soon as possible. But they told to me that this process will take 8 working days.
I am moneyless with helpless.
Please do me a favor, Suggest me what should I do in this scenario.
Regards,
VARUN SHARMA | +91-[protected] |
I have Facing one big problem because of ICICI Bank.
Yesterday, The Bank Server was not running proper, Many Users are facing the same problem (ATM Machines were hanged or some were moneyless.
I need money from my ICICI Saving Account (My Salaried Account). So I was tried to get money in SBI ATM which is nearest from the icici ATM.
I put my card in SBI ATM for getting 5000/--Rs. Only. I had stood their till 20 to 25 m but the particular machine also money less or hanged.
But after this activity getting over I found that my money had been debited in my salaried Account.
I had also registered my complaint to get back my money as soon as possible. But they told to me that this process will take 8 working days.
I am moneyless with helpless.
Please do me a favor, Suggest me what should I do in this scenario.
Regards,
VARUN SHARMA | +91-[protected] |
Hi Shubhangi,
We are sorry for the inconvenience caused. We have made a note of your contact details. Our official will get back to you.
Regards,
ICICI Bank Customer Service Team
We are sorry for the inconvenience caused. We have made a note of your contact details. Our official will get back to you.
Regards,
ICICI Bank Customer Service Team
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ICICI Bank — Credit Card Payment not Credited
hello SirI have deposit a check againset the credit card payment at ICICI Bank Silvassa Branch Check No. 111628 and dated 14.10.2008 bank ING VYSYA Bank silvassa .The ICICI Bank Silvassa Branch transfer to VAPI Branch and Vapi Branch transfer to mumbai and give me COD NO.[protected] By Over Night Courier Date 25.10.2008 .But When I contact to mumbai ICICI Bank they told thet they did not recived any such check yet.If i send other check i loss my 135 Rs. for stopping my previouse check .So plz help me .What is the reason ? why they did not get the check yet it is the second time with me.Vapi & Silvassa Brach has accept that he got my check but mumbai branch not why it is possible ?