[Resolved] ICICI Bank Credit Card — Credit card false alerts of bills
On 10th Jan 2008 I got SMS alert telling me that there was a credit card transaction on my card worth Rs. 2198/-. Since I did not do the transaction, I immediately called the customer care and blocked my card. There I got to know that the actual transaction was worth Rs. 5393/-. I immediately went to the credit card department located in Pune in the Bhandarkar Road branch and asked for an account statement. There I was told that there is no transaction on my card and was given a blank statement. When asked for a stamp of the bank, I was denied of the same and was given a printed statement. Nothing happened after that and suddenly 2 days back i.e. on 8th Feb 2008 I got an sms alert to pay my bill worth Rs. 5393/-. What does all this mean? Is this a way the bank harasses its customers? First I am told there are transactions on my card, then I am told there are no transactions and now I get an sms telling me to pay the bill. What does this all mean? Also when asked for an immediate statement for lodging an FIR I am denied of the same from the bank. Now there was an auto debit of the minimum amount due from my savings account. The bank customer care number is never reachable for at least half an hour which also means wasting your time and money on the phone call. I have all the SMS alerts sent by the bank. So to summarize the complaint is as follows:
1. ICICI bank credit card SMS alerts are faulty and misleading.
2. The information available at the credit card office and the customer care does not match.
3. Bank is not helpful when it comes to lodging complaints for misuse of the card.
4. It is a mental harassment to know such kind of misuse has happened and then to know nothing happened and then to receive a bill for a transaction you never did.
Complaint marked as Resolved Aug 13, 2020