[Resolved]  ICICI Bank Credit Card Division — UNETHICAL APPROACH BANK

From: Kamal Warikoo
Sent: Wednesday, July 29, 2009 1:53 PM
To: 'Head Service Quality'
Cc: 'customer.[protected]@icicibank.com'; '[protected]@icicilombard.com'
Subject: FW: RE:'ICICICARE=[protected]' ICICI Bank Credit Card



Dear Ms. Rao,



I am unable to understand the process and the poor feedback com service from the branded bang/ organization like yours.



You are asking me to pay for the mistakes which your bank process has done.

You need to note the following points clear me with satisfactory reply apart from words



“We request you to make the payment of the outstanding amount at the earliest to avoid further financial charges.

We request you to treat this as our final response pertaining to your concerns about your ICICI Bank Credit Card.”



DEC POLICY IS TAKEN REQUESTED TO CANCEL IN JAN, FROM MY END.
YOU PEOPLE CANCELLED THE SAME AFTER 2 MONTHS WITH OUT ANY COMMUNICATION.

WHERE AM I AT MISKTAKE THERE?



SENT MAIL RECORD IS AS A PROOF WITH ME AND SERVICE NO. WHICH YOU NEEDED TO SENT THAT TIME IS BEING ASKED FROM ME?





If the policy as per your statement and the letter received from Sunita Gupta mentions that policy was cancelled on March and “refund of Rs. 3703.00 was processed on March 26, 2009 as per the clause mentioned under the terms and conditions of cancellation and termination.”


Ø Why is out standing balance to my CC reflecting as 5000+?



Ø I need complete understanding on this, break up of out standing balance?

Ø I also want to know if I am interacting for the clarifications on this from last 4-5 months why is late fees also added to the same.

Ø YOU CAN’T JUST SAY PAY THE AMOUNT WE REGRET TO REFUND FULL AMOUNT?



Ms. Rao kindly act responsible rather than casual.



I once again am interested to solve the issue in professional manner and mistakes can be rectified.



Ø Fix the amount for cancellation process which I am due to pay but out standing of 5000+ rupees is not at all accepted.



Ø If you want to solve the issue in simple way I will cooperate to best possible way else kindly start with the legal process.

Ø I am ready with all the proofs and this is just simply a CASE of mental harassment of an consumer, time wastage, act of breach to individual’s self honor.



Ø I WILL NOT ACCEPT NO RESP. FROM YOUR END.



Ø YOU ALSO TAKE THIS MAIL RESP. LAST IF THE THINGS ARE NOT BEEN SOLVED AT YOUR END QUICKLY, FURTHER TO THIS ALL CHARGES DUE YOU WILL BE RESPONSIBEL FOR THE SAME and start legal process of recovery of Rs. 5000+ from my end, which I will prove as a customer I am not WRONG.



Regards,

KAMAL WARIKOO
allcheckdeals.com (A naukri.com Group Company)


[protected][protected][protected][protected]

From: Kamal Warikoo
Sent: Friday, July 24, 2009 7:13 PM
To: 'Head Service Quality'
Subject: RE: RE:'ICICICARE=[protected]' ICICI Bank Credit Card



Dear Ms. Rao,



This what I mentioned after the mail on 25th Jan there was no communication from your side.



Regards,

KAMAL WARIKOO
allcheckdeals.com (A naukri.com Group Company)
S-321, Rear Wing, South Block,
Manipal Centre, Dickenson Road,
Bangalore- 560042.
Mob : +[protected]
Ph : +[protected]
E- mail:kamal.[protected]@allcheckdeals.com

we advise you, the property which you want to buy not which market sells.


[protected][protected][protected][protected]

From: Head Service Quality [mailto:[protected]@ICICIBANK.COM]
Sent: Friday, July 24, 2009 5:43 PM
To: Kamal Warikoo
Subject: RE:'ICICICARE=[protected]' ICICI Bank Credit Card



Dear Mr. Warikoo,



We refer to your e-mail of July 24, 2009 addressed to Head Service Quality.



We request you to provide us the service request number which you have received from us when raised a complaint to cancel the policy on January 25, 2009 for further assistance.



We have checked our records and find that the policy was issued on December 10, 2008 and on your request for cancelation we have cancelled the policy on March 25, 2009 a refund of Rs. 3703.00 was processed on March 26, 2009 as per the clause mentioned under the terms and conditions of cancelation and termination.

We regret to provide complete refund of the amount debited towards Lombard Policy.

We request you to make the payment of the outstanding amount at the earliest to avoid further financial charges.

We request you to treat this as our final response pertaining to your concerns about your ICICI Bank Credit Card.



Sincerely,



Sunanda Rao

Office of Head Service Quality



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