[Resolved]  ICICI Bank Credit Card Division — Fraud by ICICI Credit Card Agencies

September 20th, 2008




To,

ICICI Credit Card Division,
Mumbai.

Credit card No : [protected] Name : Mr.Vinayak Pothu

Dear Sir,

I refer to my above Credit Card for which I would like to inform you that what
problems I have faced for the last couple of months and why I have stopped
payment the details are as follows.

First of all when ICICI Credit Card sales team contacted me saying that I am eligible for the credit card and with the Credit Card there is monthly ICICI Lombard insurance of Rs.200/- which has to be paid every month. So then I have applied for the Credit Card and instead of one card I received three cards I called up and said that I need only one not three but the Customer Care told me to keep the balance two as its free. Coming month I received ICICI Credit Card bill and Rs.4932/- debited towards ICICI Lombard Insurance for two years. I was very much shocked after seeing such a high bill as when the Credit Card sales team told me that there will be monthly debit of Rs.200/- for my Insurance but instead on monthly they debited two years premium in one time. Since I was having a small salary I was not able to make the payment in one installment I have agreed for monthly debit. I tried calling ICICI Lombard they told to call ICICI Credit Card as the reversal will be done at Credit Card department. The Complaint No for your reference is 90607932, I have followed at least two to three months but nothing happened. Then I used the Credit Card for which I have made the payment. But I used to pay only that amount which I had used thru Credit Card.After six months credit card department started charging me Late payment Charges & Finance Charges for the ICICI Lombard Insurance of Rs.4932/-, I got very angry also called Customer Care they told me to pay the Insurance premium I explained them that I am getting high salary and could not pay the premium amount so simply cancel the policy but they forcefully told me pay the amount. I got very much disturbed so immediately I stopped making payment for the Credit Card. Then after three month the recovery agents called me and told me to pay the amount otherwise I will face serious consequences. I have told them very softly what problem I am faced about the Insurance and requested them to please solve it at the earliest and close the chapter once and for all. They also told me to go at ICICI Lombard I also went there but nothing happened. Then after some days they called again also visited my residence abusing me and my family for not making payments, I told them to solve my Insurance problem and reverse the Late payment & Finance Charges I will pay the balance amount but they could not do it. They used to call me everybody by using very abusive language with me & my family. Then in April’08 the lady named Shabana from ICICI Credit Card department (Contact No.65263372 & Office Name – Siddhi Business Solutions)called me saying that my account will be settled for Rs.10000/- told me to pay Rs.5000/- and the balance amount to paid after receiving the letter from ICICI Credit Card Division. I believed in her words but I was not having idea that I am getting cheated. Then I met Mr.Sushil (Contact No.[protected]) at Jogeshwari railway station and handed over the Chq of Rs.5000/- he gave me the receipt and the chq got cleared and then I called her for the letter but her landline has been discontinued I enquired with Mr.Sushil again he said that Shabana has left the organization. I was very disappointed that ICICI bank which has very good reputation in the marked is behaving so cheaply with the customers. I have made several complaints to ICICI Credit Card division but no action has been taken yet.

Then in the month of July’08 Mr.Santosh ( Contact No.[protected] & Office Name – Resolution Service) from ICICI Credit Card Bank called for the payment I told him everything from the day one till Shabana incident, He told that some agency organization make false promises and cheats the customers. He taken me into confidence and told me that my problem will be solved and will be settled at the earliest. He asked chq of Rs.3260/- towards Credit Card dues and he told me that after showing to his seniors he will settle my account and also told me to right at the back side of the chq that the chq is only for the security purpose and cannot be deposited. I was confident that Mr.Santosh will solve my problem so I gave him chq of Rs.3260/- dt.15.09.08 as security chq which will not to be presented in any Bank.Then I started calling Santosh hoping at least he will solve my problem and I will close the credit card issue but he just said he does not know me, I called at least three to four times he just ignored my calls then I felt some fishy then I immediately made stop payment for the chq of Rs.3260/- dt.15.09.08. But on 16th Sept’08 received SMS from ICICI Bank Credit Card Division saying Thankyou for the payment of Rs.3260/- towards Credit Card dues. I am very much shocked once again when I given them the chq of Rs.3260/- only for security deposit and which is being clearly written at the back side of the chq that “ Please do not deposit the cheque. This chq is issued only for the security. But still they have deposited the chq which means that the ICICI Bank has lost name & reputation .I have been cheated by the ICICI Bank Credit Card Division both the times.

I am very much angry also very much disappointed that ICICI Bank which is such
a largest private organization is behaving so cheaply with their customers.

I am having all the details from starting till date and also supporting documents
for which I can fight in the Consumer Court. I will be presenting my case in the
Consumer Care within 10 days from the date of the letter. The Agency’s which is
being appointed by ICICI Bank has to be severely punished because of these
agencies most of the people commit suicide due to harassment and torturing. I am
also being harassed with the phone calls by using abusive languages for me & my
family.

I will be filing my case firstly wit ICICI Bank Credit Card, secondly Siddhi
Business Solutions, thirdly Resolution Services within 10 days from the date of
the letter.

Waiting for your quick response.


Thanking You,
Yours Sincerely,


Vinayak Pothu
Mobile : [protected]