[Resolved] ICICI Bank / Credit Card — Payment made not reflecting | |||
Hello Sir/Ma~m, I had a worse experience with ICICI Bank. I have had a credit card from ICICI Bank way back in 2008. I lost my card and same day I logged the request about it in customer care and they assured me that the card has been blocked, however my card was swiped even after that. When I got the statement for my Credit Crad I came to know that the card wasn't blocked and they add the amount to my account statement. I called customer care about the same and they said that your card hasn't been blocked as we didn't receive any request from your side. I told them that I will not be paying the amount against the shopping made after my request of blocking the card. Afterwards there was no information or call from ICICI Bank, however all of a sudden after 4 years, I got a call from ICICI back customer care department that there is an outstanding amount in my name and I have to pay that. I told them that I don't have any outstanding in my name still I went for full and final payment to close this issue. Their executive came to my office and gave me the NOC (on ICICI Bank's letterhead) and Payment Reciepts with ICICI hologram and collected the cash (as he told me that full and final is only accepted in cash to reflect the payment in 1-2 days) and I wanted to settle down the issue within 2 days as I have to get my home loan request processed by then. After that my loan was sanctioned and again I recieve a call from ICICI Bank that they haven't received payment made by me. I was totally traumatized to hear this statement and gave them all the letters and receipt via email. They cam back and said that these are fake. I don't know what to do? I will be going to discuss this with Consumer Protection Court and really want a strict action against the bank as I have been receiving abusive calls and they are harrasing me like anything. Can I seek some help on this forum as how to proceed further? Looking forward for a response... Surya Pratap Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
To
Chief Manager
ICICI Bank
New Delhi
Subject:- Waiver off full amount
Sir,
With humbly submission I am having Credit Card No [protected]. of your Bank. I had already deposited the outstanding including Bank Pick up charges in the month of April, 2009, because I do not require Credit Card issued by you. Now I am surprised to receive the statement of account for the month of June, 2009 showing the balance of Rs.450/- approximately. Since I had paid all the outstanding balance as desired by you.
So in view of the above, you are very kindly requested to please look into the matter personally and waive all the amount shown by you in the statement of account under intimation to me.
Thanking you,
With regards
Manoj Kumar
C/o G.S.Auto International Limited
G.T.Road, Ludhiana
[protected]
[protected]@gmail.com
CC. Reserve Bank of India (RBI)
2. Chandra Kochar CEO ICICI
Chief Manager
ICICI Bank
New Delhi
Subject:- Waiver off full amount
Sir,
With humbly submission I am having Credit Card No [protected]. of your Bank. I had already deposited the outstanding including Bank Pick up charges in the month of April, 2009, because I do not require Credit Card issued by you. Now I am surprised to receive the statement of account for the month of June, 2009 showing the balance of Rs.450/- approximately. Since I had paid all the outstanding balance as desired by you.
So in view of the above, you are very kindly requested to please look into the matter personally and waive all the amount shown by you in the statement of account under intimation to me.
Thanking you,
With regards
Manoj Kumar
C/o G.S.Auto International Limited
G.T.Road, Ludhiana
[protected]
[protected]@gmail.com
CC. Reserve Bank of India (RBI)
2. Chandra Kochar CEO ICICI
sir i want check my payment in my account by internet how can utell me plz
Hi Surya,
We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '3475270' in the subject line.
Regards,
ICICI Bank Customer Service Team
We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '3475270' in the subject line.
Regards,
ICICI Bank Customer Service Team
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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ICICI Bank Credit Card — ABOUT THE PAYMENT
MY CREDIT CARD NO. [protected]. I ALREADY DEPOSITED A CHEQUE FOR THE PAYMENT OF RS.2430.00. BUT I DID NOT GET ANY MESSAGE THAT CHEQUE IS WITHDRAWN OR NOT. PLEASE INFORM ME WHETHER THE CHEQUE IS ACCEPTED OR NOT. THANKS