[Resolved] ICICI Bank — Failed Order, Refund Notification | |||
on Last Saturday i.e. 29-June-2013 i have made online transaction of Rs. 669.97 from my account:[protected] for booking of Dominos Pizza's but at the time of transaction amount got deducted and the order was not placed, i.e. transaction was done and order was not placed at Dominos Side and i have received the mail that due to some technical Reason the order not get generated and till yet the same amount was not refunded in my account and Yesterday i have sent a Mail to RBI Email id and then after few minutes i have recieved a call from ICICI Bank Customer care Executive And his name is Viswanath S. and he said to send them a scanned copy of application regarding the issue. and i have sent the same scanned letter to them also but till yet, no response over the mail is given. and the mail which i recieved after the failed order notification, in that it was mentioned that my amount will be credited back in my account withing 7 working days but till yet amount is not credited back in my account, i have tried to call their customer care number alos but everytime it was busy hence not able to contact them, I am facing mental harassment and want to teach lesson to these irresponsible people. Harish Puri [protected],[protected] [protected]@gmail.com Harish.Puri.[protected]@Tatatel.co.in Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Dear Mr.Puri,
We are sorry for the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you soon.
Regards,
ICICI Bank Customer Service Team.
We are sorry for the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you soon.
Regards,
ICICI Bank Customer Service Team.
Dear ICICI Bank,
Day before Yesterday is have received a call from this number [protected] and the person name who have called is Mr. Mohan Kumar and he said that he was from ICICI Bank from Bangalore and his designation is Senior Manager and he told me that he have blocked my CARD and when I have told him that why he have blocked my card without my confirmation then he said because I have given complaint against the ICICI Bank that’s why they have blocked my card and he said he will unblock my card when I will give him my ATM CARD Number and my PIN CODE Number and he said that he will send me 5 time OTP and I have to confirm to him that code, I was very much shocked that he is trying to Scare me that i have made a complaint against the ICICI Bank, so that why they have blocked my card and I am surprised that if he is from ICICI Bank then how he can ask me for MY CARD Number and for MY PIN CODE. Instead of giving my money back he is trying to scare me. and today i am donig work my work while sitting in my office and i have recieved a Message that my account was debited with Rs. 9.55/-. i havent made any transaction today but how my account got debited, i am totaly frustated with your service. such a pathetic service was given by your side.
Day before Yesterday is have received a call from this number [protected] and the person name who have called is Mr. Mohan Kumar and he said that he was from ICICI Bank from Bangalore and his designation is Senior Manager and he told me that he have blocked my CARD and when I have told him that why he have blocked my card without my confirmation then he said because I have given complaint against the ICICI Bank that’s why they have blocked my card and he said he will unblock my card when I will give him my ATM CARD Number and my PIN CODE Number and he said that he will send me 5 time OTP and I have to confirm to him that code, I was very much shocked that he is trying to Scare me that i have made a complaint against the ICICI Bank, so that why they have blocked my card and I am surprised that if he is from ICICI Bank then how he can ask me for MY CARD Number and for MY PIN CODE. Instead of giving my money back he is trying to scare me. and today i am donig work my work while sitting in my office and i have recieved a Message that my account was debited with Rs. 9.55/-. i havent made any transaction today but how my account got debited, i am totaly frustated with your service. such a pathetic service was given by your side.
Dear Mr. Puri,
Please do not share any of your financial information. ICICI Bank and its representatives do not ask for such information. We will have one of our official get in touch with you shortly to assist.
Regards,
ICICI Bank Customer Service Team.
Please do not share any of your financial information. ICICI Bank and its representatives do not ask for such information. We will have one of our official get in touch with you shortly to assist.
Regards,
ICICI Bank Customer Service Team.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
65%
Complaints
23615
Pending
2042
Resolved
14251
+91 22 2653 1414
ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
View all ICICI Bank contact information
ICICI Bank — Refund
As i have rgistered a complaint in ICICI bank for refund of my RS 5000/- which has been deducted due to wrong transmission from the ATM. Today more than 2 months has been passed and the complaint is booked on[protected] complaint no is SR86016128.