[Resolved]  ICICI Bank / ICICI Credit Card — DID NOT receieved the Settlement letter for ICIC CC # [protected]

Dear,
Sir /Madam,


Subject: Did not get a confirmation or a letter to my residence address of the ICICI CC # 9006 Settlement Letter. Collections Department has promised to give the settlement letter for ICICI CC # 4477 XXXX XXXX 9006 within a week time after i make the payment of the settlement amount of rs 8000/- in 1 shot.


I am Srinivas Rao Bhandari holding a ICICI Bank CC # [protected] since 2006 to till date. I was not able to make the payment since last three months. I have lost my job and i am not able to make the payment since then. As such my card has gone to the collection department guys and i have been contact with many people. I have sent an sms ro ARP to 5676766 to convert my outstanding amount on my card to EMI so that it would be easier for to pay it once i get my new job. After which i have been contacted by NEHA SINGH and LATHA ( Phone: +[protected], from the JVL towers 2nd or 3 rd floor) on 27 /08/2009 for the conversion of EMI. She have asked to make the minimum payment 4,350/- so that the outstanding amount can be converted to EMI. As said by her i gave a cheque of rs 4,350 dated 28/08//2009 and requested her to hounoured the cheque on 03/09/2009 as i will be getting money on 2 nd september and will deposit the amount in the ICICI savings account so that the cheque can be passed. I have given the cheque to the ICICI Collection Executive C.H. RAJU ( Phone # [protected] ) from G.R.A Agency working for ICICI Bank gave me the receipt # 8514761.

But they have hounoured the cheque before in hand on 30/08/[protected] CHEQUE RETURN Rs. 4,350.00(DR) and also got charged for Returned Cheque Payment Fees Rs. 250.00(DR) 30/08/2009.

Later again i was contacted by LATHA ( Phone: +[protected], from the JVL towers 2nd or 3 rd floor) on 21/09/2009 for the settlement of the card and during this process for a month i asked them LATHA and the collection executive C.H. RAJU to settle my ICICI bank CC 9006 for FINAL SETTLEMENT i wanted to close it immediately with the bank balance which had with me. I asked for a settlement of 5000 rs/-. But they said that they will send the request for settlement to the head office to get the aaproval. One day i was contacted back by LATHA stating that the ICICI CC # 9006 got settled for 8000/- rs and asked me to make the payment immediately before 25 SEP 2009 as Dassera Holiday is on 28 SEP 2009 and banks will be on Holiday and it will be delayed to get the Settlement later.

As i mentioned earlier that i have lost my job i did not had money in hand at that time and also i dont have friends or relatives who can lend me money, So i contacted my SBI CC customer care and asked for the VISA money BALANCE TRANSFER to my ICICI CC # [protected] for 8000/- rs.
Which got created on 23/09/2009 74617949266019000102035 SBI CARD PAYMENT SYSTEM Rs. 8,000.00(CR). Well in hand before the due date 25 SEP 2009 i was asked to make the payment by ICICI collections exceutive LATHA. As stated by Latha and CH. Raju they have stated that once the amount is received i will get a reference number that the ICICI card is settled and also will get a letter to my residence.

So from 23 rd SEP 2009 its been 12 days and 9 working days, Still i did not get any response or reference number or the settlement letter from the ICICI Bank.

Also i was contacted by YUVARAJ from Chennai phone # [protected] about the ICICI # 9006 for the EMI conversion and was asked to make the minimum amount to pay rs 8000/-. When he contact me again i informed that the payment was done and asked to call me back once the EMI conversion is done. The next day he calls me and stated that the EMI conversion cannot be done. The next day i got a call from another lady and asked to pay another 720 rs so that the amount can be converted to EMI.

I informed both that the ICICI CC # 9006 is getting settled by LATHA, NEHA SINGH and CH RAJU.


During this process on OCT 1st 2009 i happened to go to ICICI bank at JVL towers and spoke to one of the Area Manager to check if there are any trials of settlement on my ICICI CC # 9006. He showed me that there are no trails what so ever.

So since last week i was trying to get in touch with your ICICI CC collection executive CH. RAJU as he was following up the process. He was not taking my calls not even responding to my SMS. The next when i got him on phone # he said that the person whom he was following up my CC settlement she was on leave. I asked for her name and number, CH. RAJU give me her name: L. SOUMYA and her # [protected] which was not working as it was saying that the vodafone number you are trying is unavailable. When i told him that the number is not working he asked me to contact her on Monday as she is on leave, She might have switched it off. Also mentioned that even i facing problem with my phone and asked to try on monday. When tried to contact her on Monday same message. Tried calling your bank executive CH RAJU didnt pick the phone. He sent me a SMS stating not to call him and will get me contact by the person who was following up on the ICICI CC # 9006 Final Settlement. He said that i will be contacted by L. SOUMYA as she was taking care of the issue.

Today i got a call from DIVYA RAJ [protected] from the JVL towers OPP Assembly, She stated that the ICICI CC # has been settled for 8000/- rs and they are waiting for the payments to get updated and as such its getting late. She said that within 5 days from today 5 OCT 2009 i will be getting the Final Settlement Letter to my residence or i can come to the ICICI Collections Office at JVL towers Opp Assembly to collect. IF i dont receive the letter she asked me to call her on the same number # [protected] and then come and collect it from her.

Today again i got a call from YUVARAJ from Chennai phone # [protected] about the ICICI # 9006, When i asked him why the EMI conversion is not done for the card. He mentioned that the card is settlement status and gave me a reference number # [protected] and its been handled by RAJESH VEMULA and MEHUL HARIA.


Here i am not sure you guys are playing with me and fooling around with me, when i asked for the settlement of my card after making the payment of 8000/- rs through balance transfer.


So i kindly and humble request ICICI bank to settle my issue and give me my Final Settlement letter for 8000 /- rs which has payed on 23/09/2009 74617949266019000102035 SBI CARD PAYMENT SYSTEM Rs. 8,000.00(CR).

Kindly request you to resolve my case ASAP. So that i can concentrate on start applying for jobs so that i can earn money from my living.


Thanking You,



Your's Truly,

Srinivas Rao Bhandari ( [protected] )