[Resolved]  ICICI Bank — ICICI DEBIT CARD FRAUD

Address:

Gurgaon, Haryana

My name is Akash Shukla and my ICICI A/c #[protected] in Gurgaon Sector 10 Branch and my Debit card # [protected]. This is regarding my complaint number SR[protected], SR[protected], and SR[protected] dated 22/03/2013 and 21/03/2013. As you know that there was an unauthorized shopping transaction of Rs. 30,064.27 (Thirty thousand sixty four and twenty seven paise) from my a/c by Debit Card swipe. It was impossible because the card was with me all the time & I still have the card with me. I immediately called the customer care to stop the transaction & block my card, but all I could hear was “we have high volume of calls, please try again later”. I finally got through after 3 hours of trying (which was kind of irritating) & then I explained this to our customer care who transferred me to another department, then another dept. Finally the last person I spoke to had no clue whatsoever about the standard procedure & all he could do for me was block my card. To say the least this was an unacceptable & pathetic customer care service I’ve been getting since I called them the first time. The next day I went to my bank (Gurgaon Sec- 10) & spoke to the manager who assured me that I would receive a call about the details of the merchant by Monday but no one called as I had expected. I have filed the complaint in Sushant Lok 1 police station complaint # 6867 dated 03/04/2013.

Since then I have called several times to icici customer care but all I get to hear is that the fraud department are investigating it and it is going to take a while, but now its been more than 3 months, but I got no calls from the Bank.

This is my hard-earned money and I’m not going to let go of it easily as Rs. 30,000 is a big amount for me and I’m not going to suffer if there was a security lapse or loophole from your end.

This is the Transaction Alert I got:
You have used your Debit Card linked to Account XXXXXXXX3473 for a transaction of INR 30,064.27 Info.VIN*MISTER AUTO on[protected]:54:30. The available balance in your Account is Rs. 19,594.90.

MY EMAIL ID # [protected]@gmail.com