[Resolved] ICICI Bank - ICICI Direct.com — No body listen's in ICICIDIRECT.COM .No revert | |
Reminder NO. 2 -----Original Message----- From: Tejbeer Singh Soin Sent: Wednesday, March 05, 2008 12:10 PM To: 'kamath.[protected]@icicibank.com'; '[protected]@icicidirect.com'; '[protected]@icicidirect.com'; '[protected]@icicidirect.com' Cc: 'tejbeer.[protected]@gmail.com' Subject: RE: No body listen's in ICICIDIRECT.COM .No revert . Importance: High Reminder NO.1 Dear All, I am still struggling to get a revert. I have not been contacted or have been reverted on my mail. Request you all please take this on highest priority and revert. Further if I do not receive a revert on this on an immediate basis; I would be forced to contact SEBI, Media and go to consumer court for the immediate resolution. Please revert with effective closure and return back my money. Regards Tejbeer -----Original Message----- From: Tejbeer Singh Soin Sent: Tuesday, March 04, 2008 3:15 PM To: 'kamath.[protected]@icicibank.com'; '[protected]@icicidirect.com'; '[protected]@icicidirect.com'; '[protected]@icicidirect.com' Cc: 'tejbeer.[protected]@gmail.com' Subject: No body listen's in ICICIDIRECT.COM Importance: High Respected Sir, I am writing on behalf on my brother in-law Asvinder, his account details are mentioned in below mail.. I have been helping him in trading in his account since last month. It is request for any of the details mentioned below, please contact me , my details are as follows. Name Tejbeer Singh Soin Mobile no. [protected] Actual issue is as follows. Please read below. This is with reference to the above subject. I have literally been forced to put this mail to you and bring to your kind notice that the customer care and the resolution being given has gone down drastically. I have been running from Pole to Pillar to understand the discrepancy and get my money back, but I have never been given a concrete resolution. When ever I call-up customer service I always get to listen, you have to wait for 2-3 more days and a new service request no. is handed over to me. Just to give you a brief insight as to what lead to the discrepancy, please read further. Sir, the discrepancy started when I traded in ISPAT INDUSTRIES shares on 22nd of FEB. I sold of 2400 shares on Trade value of 103680/-(inclusive of Brokerage and STT) . Out of which some 29K got credited to my account and remaining showed in limit option of ICICI direct account. On Tuesday (26th Feb) when I checked and wanted to confirm for the remaining money, the money did not get credited and further did not show in my account also. That very day I called up ICICI Direct customer care and tried to confirm on the discrepancy… I was told that there was an off line trading in my account on 22nd Feb (ICICI people itself did it). Some 545 shares of RNRL of Trade value of 73K was bought because of which the money has not been credited, ok if this is the scenario then handover the shares ( I asked the CCE) , I get to listen, sir the shares have again been sold (off line) on Monday and there are no shares left. I asked for the money, I was told it will take 48 hours… I was given a service request no. . . . And was asked to wait on confirmation that money will be credited in my account. Money till date has not been credited in my account. After the 2 day period had lapsed on 28th , I again called up customer care , again I spoke to CCE , the person on the other side told me to wait for another day, I was handed another service request no. and was told that I will be given the resolution on Sat ( 1st March), no resolution was provided. I again called up on Sat evening and again I was told to wait for another 2 days. That is till Tuesday (That is today.) no resolution again. Further I was again told by your CCE that you have to wait for another 2 days. Sir, my issue is I have been calling up ICICI since 26th and I have never been given a proper resolution. Please help me as I have any ways suffered a loss on Ispat and further I wanted to cover up the loss by investing in the market as market has again come down, but as I don’t have money I cannot do any thing. Please help me in getting this money back. Further enclosed is my brother in-law account details and the details of the service request no. and the names of CCE I have spoken to. My account Details Name – Asvinder Singh DOB – 11/03/1980 Saving account no –[protected] Address – 5197/4 Krishan Nagar, Karol Bag, New Delhi. ICIC Direct A/c no. Details of the date and people I had conversed. Date – 26th Feb – Mr. Eshas. This gentle man has given me the first request no. – SR[protected]told me that money will get credited to my account in 2 working days) Date – 27th Feb – Ms. Megha The lady had confirmed again on 27th that money will get credited to my account on 28th, asked me to wait till 29th I got a confirmation on my mobile no. that my limit has been enhanced. But limit was not enhanced and money was not credited back to my account. Date – 28th Feb – Mr. Shekhar. Spoke to him in regard to the SMS on my mobile no ([protected]), he again gave me a SR no. SR57691451. Confirming me that money will get credited to my account on 29th. Date – 1st March – Ms. Puja – no resolution on the SR request and no confirmation for the money to be credited. Date – 1st March – Mr. Akhilesh, this person banged the call on me. No resolution. Date – 1st March – Ms. Deep pal, this lady had again tried to solve the issue , she called me up also and had told me that money will be credited in my account by Monday evening or by Tuesday morning Date – 4th March – Ms. Vinee. This lady told me that she will ask one of he managers to give me a call and again said this time she will not give me any request no. and confirmed u matter has been escalated to the higher authorities and it will be resolved in 3 days. Sir Please help in resolution on highest priority as I am suffering loss as there is a fluctuation in the market and I desperately need this money. Best Regards Tejbeer Soin CSD Head – LUDHIANA ZONE HFCL INFOTEL LTD. Mobile no – [protected]. 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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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Dear Sir,
I hope you read this email and take some immediate action.
I am writing on behalf on my Husband Mr. Shams Ahmad Asghar Aii Parvaz his account details are mentioned in below mail.. I have been helping him in trading in his account since last month since he is a frequent traveller i have been following the query of wrong debit of an amount of Rs. Rs. 428,283.34 from our account.
My husband having ICICI Demat A/c no : 34180657 and savings a/c no :[protected] and ICICIDirect Account number [protected] have been following up with you ICICI Direct people from last 15 days when we found the difference in our net worth due to wrong debit from our account without making any transactions.
We would like to summarize the complete issue of last 15 days . It all started on Feb 27th morning at 9.0 am. When we checked our portfolio on 26th evening after trading hours it showed limit positive Rs. 200,000 and Net Worth Rs. 86,50,000/- . All of a sudden on 27th morning before trading hours the limit reduced to - 2,50,000/- ( negative Rs Two Lakh and Fifty Thousand ). We reported the matter to the customer service on the same day but without any results. We have come across Mr. Haresh - ICICI branch at Shoppers Stop, Ms. Meenakshi- ICICI Borivali, Mr. Balchandra Nayak ICICI Borivali, Ms. Amarpreet - Andheri (E) AKruti and now MR. Bidhu - New Bombay. Now Mr. Bidhu is unwell and we are talking to Mr. Brajesh.No work on SR nos are generated.result is zero.
We have always received weird replies fom your customer service who without taking the efforts have just reported that everything is fine. Also we have an email from Mr. Bidhu stating we found that there are no cash / share Pay out pending for your ICICIDirect Account number [protected] and the problem remained unsolved.We kept repeating that the reconciliation statement shows a difference please check there is some error but he refused to reconcile saying it was not his job.
Later we ourselves checked each and every trade transaction in conjunction with the bank statement and found the followingof the
trade for 21st FEb TRansaction[protected] and 2008038
21-Feb-2008 VIJSHA Buy 200 94.90 18,980.00 183.[protected]B[protected] Rolling IN[protected] BSE
21-Feb-2008 SUNPHA Buy 67 1,077.20 72,172.40 698.[protected]N[protected] Rolling IN[protected] NSE
21-Feb-2008 STABAN Buy 100 2,159.49 215,948.80 2,089.[protected]N[protected] Rolling IN[protected] NSE
21-Feb-2008 SANIND Buy 500 38.05 19,025.00 184.[protected]N[protected] Rolling IN[protected] NSE
21-Feb-2008 HUGTEL Buy 5000 35.80 179,000.00 1,732.[protected]N[protected] Rolling IN[protected] NSE
21-Feb-2008 STABAN Buy 50 2,142.90 107,145.00 1,036.[protected]N[protected] Rolling IN[protected] NSE
21-Feb-2008 JKCORP Buy 400 137.51 55,005.00 532.[protected]N[protected] Rolling IN[protected] NSE
21-Feb-2008 SANIND Buy 500 38.45 19,225.00 186.[protected]N[protected] Rolling IN[protected] NSE
21-Feb-2008 CELFAS Buy 500 48.30 24,150.00 233.[protected]N[protected] TT IN[protected] NSE
Total (710,651.20) 6,877.15
transaction
2008038 sell 0.00
dt 28th feb buy 691,671.20
brokerage 6,693.46
settlement dr-698,364.66
instead debitted 798748.58+303516.34+24383.74=Rs.1126648.66. In transaction 2008038 amount of Rs. 428,283.34 debitted extra on Feb 22,2008 from our bank account.
TRansaction[protected]
buy 18,980.00
brokerage 183.69
settlement -19,163.69
TRansaction[protected] was ok
We have saved the trade history on March 12 , 2008 and also March 13 , 2008. we have found error in the same.
I have attached herewith the working sheet , in which ICICI has taken an unjustified amount of 7850/- from our account , I have given the workings along with the settlement numbers
Macro Reconciliation from start till 31st january 2008
Total Amount Deposited 10011000
Add : Brokerage Refund: 85541.54
Less : Trade Book Debits 100496.80
Less : Brokerage Debited 388258.72
Less : Settlement nos
2008023 and 022 1393863
Less : Debit card fee 111
Closing Bank balance as
on 31/01/08 213813.54
205962.61 is shown in the bank account so theres a difference of 7850/-
Macro Reconciliation from start till 31st dec 2007
Total Amount Deposited 10011000
Less : Trade Book Debits 6884219.15
Less : Brokerage Debited 178702
Less : Debit card fee 111
Pict
Closing Bank balance as
on 31/01/08 2947968
2940079 is shown in the bank account so theres a continuing difference of 7889/-
There seems to be a problem in the month of november
1 SB6050955 16/11/2007 16/11/2007 EBA/NSE N 2007219/[protected] Dr 1,792.10
: - this debit in the bank account is not justified settlement number 219
2 SB8353639 21/11/2007 21/11/2007 EBA/NSE N 2007222/[protected] Dr 6,048.00
: - this debit in the bank account is not justified settlement number 222
7840
Mam I don’t understand these two debits , it seems to be a mistake by ICICI
Query from start till 31/01/2008 solved , Difference is of Rs 7840 /- and the settlement numbers are 219 and 222
with differences of Rs 1792 and 6048 respectively
Thus we have sent you by email the complete working of the same.
Later in the evening as per our telecon on mobile with Mr. Prajesh it has been informed to us on March 14th at 7.25 pm that from Feb 14th 2008 there has been a system error / technical flaws for Online Demat account due to technical problem. This has been informed to Mr. Prajesh verbally by the operations team. He has promised that he can give the same in writing to us.Due to your system error our account has been extra debitted.Also regarding the difference amount the same will be credtted to our account once it is confirmed by your office.
It is highly irresponsible for a big bank like ICICI where lakhs of people are doing online trading not to inform the customer of their systems technical problems,
Secondly you have refuted our claims and have always tried to defend that everything is ok without going to the depth of the problem and arguing on wrong basis and not trying to understand the clients grievances.
Trade history has been changed or datas recorded wrongly have been rectified. we have docmentary evidence of all what we are claiming.
Best Regards
Nilofer