[Resolved]  ICICI Bank Ltd — Misuse of Debit Card

Address:

Chennai, Tamil Nadu

Please find below the gist of happenings regarding the fraudulent ATM transactions from my ICICI account .

1. On 6th Sep morning I have noticed 6 SMS in my registered mobile No regarding ATM transaction from my ICICI account.
2. 3 SMS been received around 11.43 p.m on 5th and 3 sms received on 6th morning around 5.05 a.m
3. The moment I saw the SMS, I immediately checked my ATM card and it was very well in my Possession (in my wallet).
4. Immediately I called customer care and informed them that these transactions are not been done my myself and are fraudulent one. I requested them to Block my debit card.
5. Customer care blocked my ATM card and given the me the request no:[protected]
6. Customer care also informed me that the ATM transactions are done in Canara Bank ATM at two locations. One in Saligrmam (ATM ID:[protected] and the another one in CIT Colony (ATM ID:[protected].
7.Customer care asked me to file FIR with local police station stating the Fraudulent transaction.
8. I went to Thoraipakkam police station, but the inspector told me that he wont take the case as the debit card is with me.
9. I went to ICICI Nungambakkam as my account is from that branch. I have explained the happenings and lodged a written complaint with Branch operation manager Ms. Thanuja
10. She has given me an email acknowledgement of the complaint along with the service number SR[protected]
11. Since then i have called her everyday and she was repeatedly asking for more time. (time frame not yet been told).
12. On 10th sep i went to Commisioner office and lodged a complaint with the cyber crime branch.
13. They have registered the complaint (complaint no: 6359) and forwarded the case to Nungambakkam police station.

15. Meanwhile when i noticed my account statement the transaction timings are 11.23, 11.24 and 11.25 p.m and 11.48, 11.49 and 11.50 p.m on 5th sep.
My debit card has a maximum limit of Rs.25000 in a day, however the withdrawal happened for Rs.50,000. But the Banks says that the timing is not correct and states that the next three transaction happened on 6th sep.

16. On 10th Sep I met Nungambakkam branch manager Mr.Saravana Kumar and questioned him about the transaction of Rs.50,000 on single day. But he told me that bank is having different docuement to prove that the transacation for Rs.25,000 happened on next day. I was so surprised to hear this from ICICI. How come they show a different transaction time to customer and some other time in their docuemnt. The docuemnt which I was referring is ICICI bank statement which is again their docuemnt.
He was repeatedly telling me that he can prove this... but i don't know to whom...

Now I doudt the genueity of the bank and unsafeness of having fund in ICICI Bank .

I like to have the issue to be closed as soon as possible and have my money back . But ICICI is not telling me the definite time frame