[Resolved] ICICI Bank Ltd — 2 Months Payment Not Reflecting (Feb & Mar 2008) - LPCAL[protected] | |||
2 Months Payment Not Reflecting (Feb & Mar 2008) - LPCAL[protected] LAN Number - LPCAL[protected] Location - Kolkata Name – Zafar Jamil Start Date – 05-Jun-2007 Dear Sir, This is to inform you that on 24-March-2008 I changed my Salaried A/C from HDFC Bank to ICICI Bank for auto debit service (Form SR No[protected] and on the same date I made a payment of Rs 2098/- for the month of Feb & Mar 2008 as EMI along with Rs 467/- for late payment charges at 2nd Floor, ICICI Bank Ltd., Plot No. 1320, Bajrakabati Road, Cuttack - 753001 (Orissa), Receipt No - O [protected] , but this is not reflecting in your system. For your reference I have attached the scan copy of the same. Also I escalated this issue to Satyajeet Das, Mob No – [protected], 1st Floor, ICICI Bank Ltd., Plot No. 1320, Bajrakabati Road, Cuttack - 753001 (Orissa) and Frontend Executive, how ever both responded very unprofessionally. Satyajeet Das gave me false assurance that he is enquiring about the same. He asked me to call him after every 7 days of interval. Even many times he didn’t receive my call. He took 2 month to enquire about the same and at the end he responded negatively. I got very poor response from these two persons. They don’t know how to behave with their customers. So, I would request you to please look into the matter and update the same and also refund my extra payments along with late payment charges that I have been charged from 24-March-2008 till the closure of the account other wise I will take legal action against your Bank. For your reference Payment Details (PDF File - LPCAL[protected]) is attached in this mail. Name – Zafar Jamil Location - Kolkata Mobile No # +91 [protected] e-Mail ID - zafar.[protected]@airtel.in Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Problem is not yet resolved -- Very Poor Response from ICICI Bank
Go through the trail Mail and find what type of service ICICI Bank Providing to its Customers…. It’s Pathetic…..
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From : [protected]@icicibank.com
To : Zafar.[protected]@Airtel.in
Sub : RE:'ICICICARE=[protected]' ICICI Bank.
Date & Time : 21-Sep-2010 07:06 PM
Dear Mr. Jamil,
We acknowledge the receipt of your e- mail of September 15, 2010 addressed to Head Service Quality regarding your Personal Loan Account Number LPCAL[protected].
We regret for the inconvenience caused to you.
Your complaint is being attended to. However, it is taking some more time to resolve than assumed initially.
We assure you that your concern is a top priority for us and we will revert to you by September 25, 2010.
Sincerely,
Balaji Gupta Maddi
Office of Head Service Quality
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From : Zafar.[protected]@Airtel.in
To : [protected]@icicibank.com
Sub : RE: ICICI Bank
Date & Time : 15-Sep-2010 06:49 PM
Hi Mr. Gupta,
Initially you informed the TAT 15-Sep-2010 and now you are saying it will resolve with in 22-Sep-2010.
-
Ok...
-
Please make sure this time you should not exceed the new TAT i.e. 22-Sep-2010.
Regards,
Zafar Jamil
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From : [protected]@icicibank.com
To : Zafar.[protected]@Airtel.in
Sub : RE:'ICICICARE=[protected]' ICICI Bank.
Date & Time : 15-Sep-2010 03:18 PM
Dear Mr. Jamil,
We refer to your complaint addressed to ICICI Bank regarding your Personal Loan Account Number LPCAL[protected].
We understand that you have the following complaint regarding the clarification on your Equated Monthly Installments.
Further we understand that our official Mr. Satyajeet Das is constantly in touch with you and addressing your case.
Your complaint is being attended to. However, it is taking some more time to resolve than assumed initially.
We assure you that your concern is a6 top priority for us and we will revert to you by September 22, 2010.
Sincerely,
Balaji Gupta Maddi
Office of Head Service Quality
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From : Zafar.[protected]@Airtel.in
To : [protected]@icicibank.com
Sub : RE: ICICI Bank
Date & Time : 01-Sep-2010 08:03 PM
Hi Mr. Gupta,
Thanks a lot for your immediate response.
-
I would request you to please close this issue ASAP and also send the Settlement Papers.
Regards,
Zafar Jamil
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From : [protected]@icicibank.com
To : Zafar.[protected]@Airtel.in
Sub : ICICICARE=[protected]' ICICI Bank
Date & Time : 01-Sep-2010 07:54 PM
Dear Mr. Jamil,
We refer to your complaint addressed to ICICI Bank regarding your Personal Loan Account Number LPCAL[protected].
We understand that you have the following complaint regarding the clarification on your Equated Monthly Installments.
Further we understand that our official Mr. Satyajeet Das has spoken to you about the case.
Your complaint is being attended to. However, it is taking some more time to resolve than assumed initially.
We assure you that your concern is a top priority for us and we will revert to you by September 15, 2010.
Sincerely,
Balaji Gupta Maddi
Office of Head Service Quality
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Go through the trail Mail and find what type of service ICICI Bank Providing to its Customers…. It’s Pathetic…..
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
From : [protected]@icicibank.com
To : Zafar.[protected]@Airtel.in
Sub : RE:'ICICICARE=[protected]' ICICI Bank.
Date & Time : 21-Sep-2010 07:06 PM
Dear Mr. Jamil,
We acknowledge the receipt of your e- mail of September 15, 2010 addressed to Head Service Quality regarding your Personal Loan Account Number LPCAL[protected].
We regret for the inconvenience caused to you.
Your complaint is being attended to. However, it is taking some more time to resolve than assumed initially.
We assure you that your concern is a top priority for us and we will revert to you by September 25, 2010.
Sincerely,
Balaji Gupta Maddi
Office of Head Service Quality
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
From : Zafar.[protected]@Airtel.in
To : [protected]@icicibank.com
Sub : RE: ICICI Bank
Date & Time : 15-Sep-2010 06:49 PM
Hi Mr. Gupta,
Initially you informed the TAT 15-Sep-2010 and now you are saying it will resolve with in 22-Sep-2010.
-
Ok...
-
Please make sure this time you should not exceed the new TAT i.e. 22-Sep-2010.
Regards,
Zafar Jamil
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
From : [protected]@icicibank.com
To : Zafar.[protected]@Airtel.in
Sub : RE:'ICICICARE=[protected]' ICICI Bank.
Date & Time : 15-Sep-2010 03:18 PM
Dear Mr. Jamil,
We refer to your complaint addressed to ICICI Bank regarding your Personal Loan Account Number LPCAL[protected].
We understand that you have the following complaint regarding the clarification on your Equated Monthly Installments.
Further we understand that our official Mr. Satyajeet Das is constantly in touch with you and addressing your case.
Your complaint is being attended to. However, it is taking some more time to resolve than assumed initially.
We assure you that your concern is a6 top priority for us and we will revert to you by September 22, 2010.
Sincerely,
Balaji Gupta Maddi
Office of Head Service Quality
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
From : Zafar.[protected]@Airtel.in
To : [protected]@icicibank.com
Sub : RE: ICICI Bank
Date & Time : 01-Sep-2010 08:03 PM
Hi Mr. Gupta,
Thanks a lot for your immediate response.
-
I would request you to please close this issue ASAP and also send the Settlement Papers.
Regards,
Zafar Jamil
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
From : [protected]@icicibank.com
To : Zafar.[protected]@Airtel.in
Sub : ICICICARE=[protected]' ICICI Bank
Date & Time : 01-Sep-2010 07:54 PM
Dear Mr. Jamil,
We refer to your complaint addressed to ICICI Bank regarding your Personal Loan Account Number LPCAL[protected].
We understand that you have the following complaint regarding the clarification on your Equated Monthly Installments.
Further we understand that our official Mr. Satyajeet Das has spoken to you about the case.
Your complaint is being attended to. However, it is taking some more time to resolve than assumed initially.
We assure you that your concern is a top priority for us and we will revert to you by September 15, 2010.
Sincerely,
Balaji Gupta Maddi
Office of Head Service Quality
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
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We apologize for the inconvenience caused to you.We have made a note of your mobile number and will contact you soon to address your concern.
Regards,
ICICI Bank Customer Service Team.