[Resolved] ICICI Bank — Wrong Transfer through Internet Banking | |||
Dear Sirs, I made online transaction to transfer Rs 12,000 to friend's A/C but I mistakenly transferred to wrong A/C on date 1/06/2010 with Payment ID: [protected] & Transaction id BIL/[protected]/Against Laptop Payme/NS . Actually I wanted to transfer the amount to A/c #[protected] but it was wrongly transferred to[protected]. ICICI online banking system is such it only asks for A/C number & registers payee. There is no cross verification of A/C holder so people generally commit such mistakes. This is deficiency in their system. You can find so many such complaints against ICICI bank. Now bank is not able to trace the A/C holder. I had logged complaint to bank but nothing is done. Immediately after I came to know about the mistake I contacted the Customer care toll free number and they advised me to contact the Branch Manager who will contact the Ac holder to whom the money was transferred. I approached the Branch Manager Mr. Pankaj ( Liberty Garden, Malad Branch - Mumbai ), who asked her employee Nisha to contact the Customer but the person to whom the money was transferred has not been using the account from past one year and was not available on his contact number with the Bank. I requested the Bank manager to make sure that the third person should not withdraw the money from his account and reverse the transaction immediately, but I was shocked to hear from the bank that they cannot do this and there is no way that we can stop the opposite person to withdraw the money as it is in his account. The Bank staff then asked me to contact Mumbai police and register a case with them. I went to Malad Police station, Bangur Police station but the Cops refused to register a case giving me the reason that as there is no fraud or theft committed in my account they cannot register case for me under any section of Indian law. They also informed me that as it is my account, my bank and my money then bank should act on my written complaint or intimation to them and reverse the transaction. I disappointedly went back the Bank and informed them about the police episode and now I had a different operational manager Mr. Manoj who agreed that cops will not help me and in such case there is no way that bank can help me too. He behaved and displayed a attitude of telling me that I have done a crime or murdered someone and my 12,000 in no way is retrievable. He also informed me that I am not the first person to do such mistake and that is the reason he is telling me to forget my money. After a short argument with him he informed me that he will send a bank representative to the third party account holders address and try to get in touch with him. The Bank guy after visiting his place came to know that the person does not stays there and there is no trace of the account holder. It is now one week and bank has not taken any step to stop the opposite person to misuse my money or help me in retrieving my money. Being a common man I am now not only in a state of shock but left all alone with no one in the entire system of Indian law trying to help me. The Cops have a valid reason not to register a case for me. The Bank seems to be giving me all kinds of reasons not to help me in any possible way. Is there any way that anyone can help me. I can be contacted at my Cell phone # +[protected] Regards Sanjay Khemani. +[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Do not give a escapism reply and do not let other to commit the same mistake as ICICI Bank's.
Technology should provide the convenience, not the trouble to the users. Before you are implementing the new technologies, just think about pros & cons about the system and then only allows to implement them.
Implementing a huge charges if a customer is visiting the bank, so that forcibly making the customer to use the so called technology.
in this case, the responsibility lies with either ICICI BANK/RESERVE BANK OF INDIA who gives permission to use this technology and allows the bank to implement higher charges/penalties when customer visits the branch.
In this case, I can advice you that escalate matter to higher ups to provide an alternative to this type of issues by "giving the amount reversal authority to the customer who has made an internet transfer - for this transaction alone" -might be with a little more penalties (as common to this bank). Bank authorities will inturns discusses the same with RBI & get the permission and then you yourself will get authority to rever the funds you have diverted. But it is a lengthy process. WHO WILL BELL THE CAT??????
Technology should provide the convenience, not the trouble to the users. Before you are implementing the new technologies, just think about pros & cons about the system and then only allows to implement them.
Implementing a huge charges if a customer is visiting the bank, so that forcibly making the customer to use the so called technology.
in this case, the responsibility lies with either ICICI BANK/RESERVE BANK OF INDIA who gives permission to use this technology and allows the bank to implement higher charges/penalties when customer visits the branch.
In this case, I can advice you that escalate matter to higher ups to provide an alternative to this type of issues by "giving the amount reversal authority to the customer who has made an internet transfer - for this transaction alone" -might be with a little more penalties (as common to this bank). Bank authorities will inturns discusses the same with RBI & get the permission and then you yourself will get authority to rever the funds you have diverted. But it is a lengthy process. WHO WILL BELL THE CAT??????
stocktrader - Sorry for the delay in reply I just came across your lousie reply today.
By all means every single statement of your reply sounds to be so childish and kiddish that I pity this website giving you authorities even to reply to posts.
FYI I have already received my money reversed in my account by getting in touch with banking Ombudsum. Something for you to learn and upgrade your knowledge with.
svrrao - Thanks for the support.
By all means every single statement of your reply sounds to be so childish and kiddish that I pity this website giving you authorities even to reply to posts.
FYI I have already received my money reversed in my account by getting in touch with banking Ombudsum. Something for you to learn and upgrade your knowledge with.
svrrao - Thanks for the support.
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since the money lying in your account is yours and you are free to do whatever you like with that money bank just carries out the instructions which in this case was to transfer to the account where you instructed.
The one and only way to get your money back is from the account holder where the money got transferred - since he is not traceable you may request the bank to place a lien on that account so when that person comes in bank will get notified.
Otherwise there is nothing can be done - it was a valid transaction and you accept that it was done by you - punching in the wrong account number is your mistake and you are liable for your own actions.