[Resolved]  ICICI Bank Savings Account — Unauthorised debiting of funds.

Hi,

My name is Amit Kumar and hold a saving bank account no.[protected] with icici bank, Noida, Sector 18 branch. I' am out of India for some time and living in China. Before I could leave India I had subscribed to Airtel ECS service in which airtel is authorised to take payment from my icici savings bank account whenever the bill id due. So everything was wroking fine . Since I was not in India and before leaving India notifiec the same to airtel and since I was not in the country and I was not using my airtel India mobile no. which is [protected] so the amount which airtel was taking out of my account was very high like 450 or 469 every month which should not have been the case as no body was using my mobile no as no call was being made from my phone and I was on a bill plan of 150 Rs. every month so debiting high amount of money from my bank savings account was reasonable . So I decoided to cancel the ECS facilty with airtel and made call to them abd requested for it's cancellation which airtel had accepted and gave me the ECS cancellation confimation no which is 16019957.and I got this cancelled on 24 March. 08 I notified the same to the bank that no money should be paid to airtel from the next month by writing a mail and speaking to thier customer care executive and got the confrimation no. SR 62161884.

Even after doing all this airtel has taken out again Rs. 469 from my savings bank account on 20 Apr. 08 and since then a series of followups has been started with icici bank and airtel do put my money back into the account as it was a mistake by airtel and icici bank. After prolonged followups and lot suffering which I had undergone finally icici bank gave me my 469 back . ok fine everything was ok now. but recently again airtel has taken money out of my account again the sum is 169 and the date is 16 Aor. 08 and again the same series of suffering has been started I have been wrting e-mails to icici bank which I am not getting any reply as they have some bunch of sitting in there as everyday I will get mail from a diffrent person who will ask me to sumit a fresh request to look into the matter abd I am fed up of all this . finally I have thougt of taking this recourse. Though airtel people confrim again again that their is no ECS working on my mobile no as the mobnile no was disconnedted at the same time I had filed the complain I dont know from where the bills are getting generated and whom icici bank is paying the money every month . I will give you the call reference no. which is[protected] with airtel where the guy name is mansukh I had spoken with Confrimed me again that the mobile no has been disconnected and no ECS facilty is working Still icici bank dont replies to mail and even I have spoken to them so many times not to pay money to airtel consider it is right and duty to pay my money to whom? I dont know. Than the customer care people dont reply to mails dont answers to call when they dont have any answers to what I ask . As I have all the necesssary proofs with me that the bank is wrong .

Please help me with this matter abd help me to get my money back . here the questions is not 169 Rs. The question is of bank integrity to its customers.

Thanks & rgds.,
Amit Kumar.