ICICI Bank Towers, Bandra Kurla Complex Bandra (East) — Non Credit of Cheque no.620000 dated 1.3.2011 for Rs.49,738/-

Address:

Delhi

Dear Shri Shiva Kumar Tadikonda (Dy. General Manager & Nodal Officer ),

This is to inform you that I am in regular touch through e – mails , personal visits to my CP branch with Mr. Gurpreet Anand , Ms. Preeti Mehta ,Mr. Surinder Mahajan & Mr. Vivek Anand of ICICI bank regarding payment in my a/c against a/c payee cheque of Rs.49,738/-. Customer Care complaint no SR[protected].

Yesterday I have already forwarded you the the total correspondence made by me with all the above mentioned people of your bank for the past one month and have also made frequent personal visits to my branch for this purpose but regret to inform you that till date I have just received two mails form your bank without any concrete reply . I would like to know from your good self that is this the way A reputed bank like ICICI deals like this with their esteemed customers . This case clearly shows that none of the Sr. Personal of your CP branch are bothered / concerned to reply back to the grievance of their clients , forget about giving a call and giving a update on the issue.

As you can see by the attached correspondence that already one month has passed and nothing has happened on the request as I had written to Dy. Branch Head Ms. Preeti and then to Branch Head Mr. Gurpreet Anand ( As per reply mail dated 15th, April of Ms. Preeti Mr. Anand had to reply on 16th, April which has not happened till date ) and also to Mr. Suriender Mahajan but none of them has shown any interest / have reverted back on this issue with details.

I would again highlight that I had deposited the cheque in the Drop Box of ICICI Bank in Sarita Vihar and in case any fraud takes place after that , it is the responsibility of ICICI Bank to refund the amount to the person in concern rather than not replying / harassing the client as it has happened in my case. Due to this issue I have faced lot of financial difficulty and had to stop the payment of 2 of my cheques I had issued in advance as I was assuming that this amount wof Rs. 49,738/- will get credited in my a/c as in due time which never happened . I had to cut sorry figure to the people I owed the money and this has hampered my Goodwill and have caused mental & monitory pressure on me for the past one month .

Request you to kindly look in the details and credit the said amount on immediate basis in my a/c and confirm the updated status by return mail .

This is for your information and immediate action .

Kind regards,

Nitin Kapur

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