[Resolved] ICICI Bank — Updating international mobile number for OTP

Krishna11484

Sep 11, 2012

Address: Bangalore, Karnataka

I am an ICICI customer for the last 6 plus years and I moved to the US about 16 months ago, I cannot access my online banking or pay my bills because i cannot access my online account without the OTP number, my india mobile number is updated in ICICI and no longer exists. I need to update my US mobile number, but i cannot do this online and talking to customer care has not helped at all. Its depressing to see that customers at international locations were not thought of when implementing OTP. Please somebody help me to get my US phone number updated or suggest a way to go about getting it updated.

Appreciate any help. Thanks.

-Krishna

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Ujjal Bhattacharjee

Dec 18, 2018

Same issue - icici bank - please provide a way to get OTP via email or International phone number. This is such a pain. Why dont you provide us an option to update our phone numbers?
Are you not sure if your Internet Banking is safe enough? Almost all the global banks provide mechanism to update profile information

sandip.vpcoe

Jan 2, 2019

I am in Germany and looking to change mobile number for both HDFC and ICICI. HDFC accepted scanned application form from registered email address however, ICICI is not at all accepting. What is the use of having registered email address? you can ask for more proofs but at least try to solve customer issues. When we have issues we have to chase u like boss. Ridiculas.

Thennarasu Thens Sellappa

Mar 7, 2021

I am having same otp issue, I am in Nigeria, These days icici team become most irresponsible, i ever seen