[Resolved]  ICICI — icici lombard health- Mislead/false commitment/cheat customers

Address:

Chennai, Tamil Nadu

Pls Help/guide me to collect my money from ICICI lombard

ICICI Lombard, has misguided me saying that you will get some % returns of the policy amount after one year and without any approval [signator] or document they took money from credit card pls check with below mail communication for ful detail

pls help me to collect my money back from icici lombard


NOTE;- Check with below mail communication between me and icici

[protected][protected][protected][protected]
From: Jayakumar
Sent: Thursday, January 06, 2011 1:53 PM
To: CustomerSupport
Subject: RE: RE:'ICICILom=[protected]' Expecting proper/ genuine response from ICICI


HI Abhinay Bhosale

Intresting..very tired to exp again and again..pls kindly read below communication.....
expecting the reasn for false commitment from your staff ..also not intrested in this policy..i want money back....i beliv those words[check with below mail[s]] from your staf and paid all permium amount,even i dnt sign any document...its your responsiblity to solve this problem...think form customer side..be honest and proceed to do needful..Just think, whats a use of collecting those document now???

my number [protected]

thnaks in advance

Regards,
jai

[protected][protected][protected][protected]

From: Jayakumar
Sent: Thursday, December 09, 2010 4:54 PM
To: CustomerSupport
Subject: RE: RE:'ICICILom=[protected]' Expecting proper/ genuine response from ICICI


Dear Abhinay Bhosale,


Kindly read below communication between ME and U.....Till now no response from ICICI...even no response from U too Mr ABHINAY BHOSALE[did u check my mail dated sep 21st 2010??if no pls try to glance below red inlined]..expectiond positive reponse from you..thanks in advance for your positive response....







HI ,

Till now no response for my below query...Is it icici customer support.....expection proper response from respective person...


[protected][protected][protected][protected]
From: Jayakumar
Sent: Monday, November 15, 2010 10:19 AM
To: '[protected]@icicilombard.com'
Subject: RE: 'ICICILom=[protected]' Expecting proper/ genuine response from ICICI


HI ,

Intresting...til now no proper response or feadback for my query..expecting proper response for ICICI

Thanks,
Jai

[protected][protected][protected][protected]
From: Jayakumar
Sent: Tuesday, September 21, 2010 3:20 PM
To: '[protected]@icicilombard.com'
Subject: RE: 'ICICILom=[protected]' Expecting proper/ genuine response from ICICI


Dear Mr Abhinay Bhosale,


Thanks for your late response..i just wonder to listion your mail dated sep 20, 2010...what is use of sending all policy documents after one and half years???is it proper service to customer?????



Already i payed all premium amount through my credit card.......Til now i dnt get proper response for my mail dated 31 aug 2010....same content as below..,




I took 2 policy form icici Lombard before 2 yrs,

kindly cross check with my mob numbers- [[protected]][in the name of Jayakumar] to know my policy details

i payed ful policy premium amount even I am not aware of my policy number /its benefit/ its drawbacks etc till date



Till now they fail to sen my policy document..many time I contact chennai branch,even visit many times but till now I dnt recv any proper feedback or clear picture regarding my policy....too many bad experience form icici lombard and it makes me mad and now I realized 100% that i was cheated and mis guided by your staff[SYED-chennai branch]



ICICI-chennai branch staff [SYED and Priya] gives wrong and false information regarding this policy ,actually we believe and trust with ICICI brand name and payed full premium amount…now l lost trust etc i want my money back..even last wk I contact customer care number[protected] for the clarification and which helps me to know the real picture or real color of ICICI staff's attitude[chenni branch staff SYED and priya]

1] They committed ,any time after 1 year pollicy holder can collect policy amount with some % of interest from ICICI
2] They gives False commitment-After 1-5 years policy holder can get 6 lakhs[without any document]

Above mentioned are sample guidelines/false commitment/mis guidence etc given by your staff [SYED chennai branch}

Think from customer side and Kindly do the needful
Expecting positive/proper/ genuine response from ICICI

I[censored] hav a query pls contact [protected]

Thanks,
JAYAKUMARBALACHANDRAN




[protected][protected][protected][protected]
From: Jayakumar
Sent: Monday, September 20, 2010 5:14 PM
To: '[protected]@icicilombard.com'
Subject: RE: 'ICICILom=[protected]' Expecting proper/ genuine response from ICICI


stil waiting for proper response form customersupport

[protected][protected][protected][protected]
From: Jayakumar
Sent: Wednesday, September 15, 2010 12:24 PM
To: '[protected]@icicilombard.com'
Subject: RE: 'ICICILom=[protected]' Expecting proper/ genuine response from ICICI



Intresting 15 days no response from anyone...is it customer care ID???Let me know the reason for poor communication????


[protected][protected][protected][protected]
From: Jayakumar
Sent: Tuesday, August 31, 2010 9:13 AM
To: '[protected]@icicilombard.com'
Subject: FW: 'ICICILom=[protected]' Expecting proper/ genuine response from ICICI



Hi ,

I am JAYAKUMAR BALACHANDRAN from chennai
I took 2 policy form icici Lombard before 2 yrs, kindly cross check with my mob numbers- [protected] to know my policy details

i payed ful policy premium amount even I am not aware of my policy number /its benefit/ its drawbacks etc till date[Aug 2010]..

Till now they fail to sen me my policy document..many time I contact chennai branch,even visit many times but till now I dnt get any proper feedback or clear picture regarding my policy..too many bad experience form icici lombard and it makes me mad and now I realized 100% that i was cheated and mis guided by your staff[SYED-chennai branch]

ICICI-chennai branch staff [SYED and Priya] gives wrong and false information regarding this policy ,actually we believe and trust with ICICI brand name and payed full premium amount…now l lost trust etc i want my money back..even last wk I contact customer care number[protected] for the clarification and which helps me to know the real picture or real color of ICICI staff's attitude[chenni branch staff SYED and priya]

1] They committed ,any time after 1 year pollicy holder can collect policy amount with some % of interest form ICICI
2] They gives False commitment-After 1-5 years policy holder can get 6 lakhs[without any document]

Above mentioned are sample guidelines/false commitment/mis guidence etc given by your staff [SYED chennai branch}

Think from customer side and Kindly do the needful
Expecting positive/proper/ genuine response from ICICI

I[censored] hav a query pls contact [protected]

Thanks,
JAYAKUMARBALACHANDRAN




[protected][protected][protected][protected]
From: CustomerSupport [mailto:[protected]@icicilombard.com]
Sent: Monday, August 30, 2010 6:20 PM
To: Jayakumar
Subject: RE:'ICICILom=[protected]' Expecting proper/ genuine response from ICICI









Dear Customer,

Thank you for writing to ICICI Lombard General Insurance Company Ltd. This auto-acknowledgement confirms the receipt of your email.

The customer support team will revert to you within 3 working days.

**This interaction is being tracked through the subject line. Please do not change/modify it while reverting to us**

If you have contacted ICICI Lombard earlier in this regard kindly provide us the interaction id to enable us to process your request faster. If you are e-mailing us for the first time, kindly help us with any one of the following details to help us resolve your query.


Policy / Cover-note number
Payment details
Claim no.

Also request you to provide your contact number and complete address with pin code to facilitate our future correspondence with you. Please click here to track your interaction status online.

To ensure that you receive our e-mails, kindly add [protected]@icicilombard.com to your address book.

Regards
Customer Support Team











ICICI Lombard General Insurance Company Limited. Insurance is the subject matter of solicitation. IRDA Reg. no. 115. Misc 30







-----Original Message-----
From: Jayakumar
Sent: Monday, Aug 30 2010 5:00PM
To: [protected]@icicilombard.com [[protected]@icicilombard.com]
Subject: Expecting proper/ genuine response from ICICI


Hi ,

I am JAYAKUMAR BALACHANDRAN from chennai
I took 2 policy form icici Lombard before 2 yrs, kindly cross check with my mob numbers- [protected]
i payed ful policy premium amount even I am not aware of my policy number /its benefit/ its drawbacks etc till date[Aug 2010]..

Till now they fail to sen me my policy document..many time I contact chennai branch,even visit many times but till now I dnt get any proper feedback or clear picture regarding my policy..too many bad experience form icici lombard and it makes me mad and now I realized 100% iam cheated and mis guided by your staff[SYED-chennai branch]

ICICI-chennai branch staff [SYED and Priya] gives wrong and false information regarding this policy ,actually we believe and trust with ICICI brand name and payed full premium amount…now l lost trust etc i want my money back..even last wk I cont customer care number[protected] for the clarification and came to know the real picture or real color of ICICI staff's attitude..

1] They committed ,any time after 1 year u can collect policy amount with some % of interest form ICICI
2] They gives False commitment-After 1-5 years u can get 6 lakhs

Above mentioned are sample guidelines/false commitment/mis guidence etc for your staff SYED

Think from customer side and Kindly do the needful
Expecting positive/proper/ genuine response from ICICI

I[censored] hav a query pls contact [protected]

Thanks,
JAYAKUMARBALACHANDRAN





[protected][protected][protected][protected]
From: CustomerSupport [[protected]@icicilombard.com]
Sent: Thursday, December 09, 2010 4:04 PM
To: Jayakumar
Subject: RE:'ICICILom=[protected]' Expecting proper/ genuine response from ICICI


Dear Customer,

Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.

With reference to your e-mail regarding policy number 4065/CCSM/01832719/00/000 and 4065/CCSM/01883826/00/000, we request you to provide your complete mailing address along with pin code to dispatch the documents with the name of courier facility available at your location.

For further clarifications, please feel free to write to us and we will be glad to assist you.

Assuring you of our best services.

Regards,

Abhinay Bhosale
Customer Support Team

[protected][protected][protected][protected]
From: CustomerSupport [[protected]@icicilombard.com]
Sent: Wednesday, December 22, 2010 9:57 AM
To: Jayakumar
Subject: RE:'ICICILom=[protected]' Expecting proper/ genuine response from ICICI


Dear Customer,

Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.

With reference to your e-mail, we wish to inform you that policy number 4065/CCSM/01832719/00/000 was dispatched to you on 22-Oct-2008 through First Flight courier with POD number ZB6865243 and policy number 4065/CCSM/01883826/00/000 was dispatched to you on 30-Mar-2009 through First Flight courier with POD number [protected] but the policies were returned.

Further, we request you to provide your complete mailing address along with pin code to dispatch the documents with the name of courier facility available at your location.

Also, we request you to confirm the future course of action against the policies.

For any further assistance, please feel free to write to us.

Assuring you of our best services.

Regards,

Abhinay Bhosale
Customer Support Team