[Resolved]  ICICI Cheque Book (Through Expressit Courier) — denial to accept defence i card as a valid proof of identity

Sir/Madam. This incident happened with me on 13th oct at my home town - agra.I was to receive a personalised chequebook from icici bank. When your delivery boy mr.mirza jamal ahmed came to deliver the same, he refused to accept my defence identity card as a valid proof of identity and asked for pan card / dl/ ration card instead.It was indeed rediculous! I tried to explain him that a defence i card is rather more authentic than any of the others, which may easily be forged. He did not agree and added that "as per conditions quoted by icici bank, a defence i card is valid only within the defence campus and since i was on leave it had no value". Upon this, i spoke to your AOM (agra) mr sharma. I was amazed to learn that this ignorant gentleman holding the portfolio of an AOM, agreed to what mr jamal said and further suggested that if i would give him a photostate of my i card in question, he would give me the cheque book. I told him that i was bound by law not to give such a photocopy and that i did not have any other proof, as asked for, at that point of time. An arogant mr sharma would just not listen!! Helpless, i had to search for pan card and after about an hour's search and humiliation i could finally get hands on my chequebook. When i took the issue up with the branch operations manager at icici sanjay place agra, he appologised and said that there were no such instructions issued by the bank. Request,educate your staff to prevent sufferings to customers!!