[Resolved]  ICICI Credit Card Department — deducted EMI from credit card against insurance policy without permission

Address:

Pune, Maharashtra

Hello,
My ICICI Credit card number is 4477 **** **** 8017.
ON 6 May 2010, I allowed ICICI credit card department to debit the total outstanding amount (Near to Rs 22,000) from my ICICI saving account with specific request to ICICI credit card customer care , that to close the card account after recieving the outstanding amount.
BUT STILL,ICICI CREDIT CARD DEPARTMENT NOT CLOSED MY CREDIT ACCOUNT EVEN AFTER HAVING SUCCESSFUL COMMUNICATION IN THE MONTH OF MAY 2010, AND CHARGED THE OUTSTANDING AMOUNT OF Rs 4000.
In between 01-06 May 2010,I also visited bhandarkar road ICICI CREDIT CARD DEPARTMENT for the same .
Now after 08 Months,on 21 February 2011,I found that ICICI CREDIT CARD DEPARTMENT leaned Rs.4,000 from my ICICI SAVING ACCOUNT,as outstanding amount aggainst my ICICI CREDIT CARD.

ON 01 MARCH 2011,AFTER CONTACTING ICICI CREDIT CARD DEPARTMENT-CUSTOMER CARE EXECUTIVE,I found-

01. Refused to accept the communication made in the month of 2010,regarding to close the credit account.
FROM MAY 2010 TO TILL DATE ,MY ICICI CREDIT CARD IS NOT WORKING AT ALL ANYWHERE.

02.Inspite of closing the account,CREDIT DEPARTMENT waited to finish the deduction of insurance of Rs 99 per month for the month of MAY,JUNE & JULY 2010.

I NEVER GIVEN ACCEPTANCE TO ICICI CREDIT CARD DEPARTMENT FOR STARTING THE DEDUCTION AGGAINST ANY INSURANCE POLICY.NEITHER ICICI CREDIT CARD DEPARTMENT HAVING ANY SIGNED PROOF FROM MY SIDE TO START THE DEDUCTION AGGAINST ANY INSURANCE POLICY.

Now the credit card department charged the Rs 400 per month from MAY 2010 - till date.

Please Give me the feedback cum action plan regarding such type of abusement from ICICI CREDIT CARD DEPARTMENT.

Kind REgards,
Nilesh
[protected]
[protected]@yahoo.co.in