[Resolved]  ICICI Credit Cards — credit card emi

Hello

My card number is [protected]. I have been using icici credit card and my banking account from 2006. I hold good relationship with your company apart from the basic issues that i had regarding the interest charges issues that i had. But now everything looks perfect untill i called up icici customer service. I have been using EMI facility and whenever i use to make any transactions of high value icici used to call me and offer me emi option. In the same loop i made a transaction of 20k and when i called up icici to convert this to emi, they give me shock saying that emi option is stopped. And when i asked him the reason, nobody has any specific reason but when i enquiredi came to know that icici was not pretty much in position to invest in this lot, but its not my problem to pay this amoutn at one shot, bcuz i was in loop that i can convert this to emi. IF they stopped emi option its icici responsibility to call and inform else a simple sms or atleast a mass mail to all its customers would save icici's reputation for the same..Its not only me many customers are having this problem and they are going for settlement which would def give bad credit report in cibil.. Now i dont have the complete money to pay for this. I would want icici to work with me atleast for the last time for emi as am bed ridden bcuz i met with an accident and on off to work so obviously my salary would stop. So now am not finding any alternative for this.. I would certainly expect icici to work with me for this bcuz i value their bank and its icici resposibility to value its customers. I do use citibank platinum card they work a lot for customer satisfaction. I understand its bank policy to change this but its equally banks responsibility to inform the customers about what is happening in the backend so that the customers would also act upon it, and if icici will come back and say no this is do or die option for u, then definetly i would go for negativity as i would certainly register a complaint against this. Its not banking code of conduct