ICICI direct — Address Change not yet done

5 Reviews
 A Mukherji
ICICI Direct is very sharp in educating its customers for sending intimation about changed addresses or changed contact numbers. But when it comes to changing, they are very casual.

I hold a SB a/c at Kolkata Chowringhee branch. In November 2007, I submitted request for address change in my demat account that I hold with ICICI Direct. There are a host of young inexperienced boys and girls ready to offer you service after long waits. I was kept waiting for 45 minutes for verification of my PAN card (Proof of Identity) and Proof of Address and proper channeling of my papers. An OK from the demat officials allowed me to leave the branch with the assurance that the change will be intimated in 15-20 working days.

After 1 month I received at my workplace (Orissa), a courier from the branch containing all docs that I submitted and stating that Proof of Identity is not enclosed. SUCH CALLOUS AND IRRESPONSIBLE ARE THE GIRLS AND BOYS WORKING AT ICICI THAT THEY HAVE MISPLACED MY DOCUMENT. I reattached the document and couriered them. After 1 month they again returned back stating that the document ash to be attested since they cannot verify. PLEAE NOTE THE LEVEL OF NONSENSE. Did I ask them not to write about the attestation part while sending back the courier fro the first time.

Anyway frustrated by the irresponsible attitude, I approached ICICI ROURKELA BRANCH on 29-march-2008. Unfortunately another small girl was waiting to offer me service. All documents were verified before me and a fresh application for address change was submitted. Till date no communication and intimation from ICICI Direct.
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Hello, I have applied for 3 in 1 account in the month of December. While opening the account I approached a ICICI bank sales person in Hyderabad. This gentleman does not know anything about the dmat account and its requirements. These kinds of guys will deceive the customers to meet their targets. I was really disgusted with this and I lost 975/- for opening the Dmat account. Now I am struggling to change the address as I recently shifted from Delhi to hyderabad and does not have any proof that satisfies the bank. Above all, a concerned person in srinagar colony branch told me why I had applied dmat account without the proof. Two persons came for verification and both have not given proper information. It totally sucks. I know, there is no help I get from the bank now, rather I alert my friends, colleagues about this incident.
Very True, send several requests but they throw it in the dust bin, you will receive no reply. If you visit a branch they will tell you you have to go to Adayar Branch/ or Mumbai..I regret opening a demat account with ICICI
I have been to ICICI Bank to change my address and after submitting all documents in person including Official Letters from Government Department, Licence Copies, Statements from Other Banks including my passport copies they sent me the documents saying that it is not good enough. They then indicated that the Signature does not match inspite of sending another fresh lot of documents indicating my signature. This was all done at the branch with the manager of the branch verifying the signature.
I have the same problem. I have moved to different to 3 countries in the last 8 years. Also moved several times with in the country for career and family reasons. Understandably I have had a terrible time with the ICICI Demat folks. Everytime I send them a BUNCH of dcouments, they send it back with a note saying some thing is not matching. Once they told me my signature is not matching, another they tell me my PAN card is NOT SELF-ATTESTED. Another time, they told me the proof of identity is NOT VERIFIED. Its the same passport, same PAN card, same account holder. I can send them 100 documents, but they need the 101th. Bunch of lazy folks working there who fail to understand our needs. Glad to find some company...I always wondered if they do this to all the 11.5 lac customers they have??????? Unbelieveable...
Good luck folks.

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    ICICI direct - Address Change not yet done