[Resolved]  ICICI Home Loan — Defamation - ICICI

Date: January 5, 2009

Mr. K.V. Kamath,
Managing Director & CEO
ICICI Bank Ltd., ICICI Bank Towers,
Bandra Kurla Complex,
Bandra East,
Mumbai 400 051.

Dear Mr. Kamath
Ref: [Car Loan LADEL[protected]/House Loan LBDEL[protected]]

I write to you today to convey my utter annoyance and concern at the manner in which my reputation and credibility in the market has been tampered with by ICICI, and to request urgent assistance to rectify the situation. If you care to investigate my account background, you will note I am a customer in good standing, I have always paid my monthly installments by the due date. Up until recently, I have always thought highly of ICICI, however the events detailed below have not only left me bitterly disappointed, but they are also incurring the Company not inconsiderable financial costs.

I applied for a personal loan from (ICICI, ABN AMRO and Barclay’s) and when an inquiry was sent to ICICI to verify my creditworthiness the bank was told that there is irregularity in the payment of my installment (Customer has held Home loan with ICICI, we are sorry to reject your personal loan application as “CIBIL reject” over due in home loan) which resulted in non-sanctioning of my personal loan. However, this is not the case because the monthly installment
(Car Loan LADEL[protected] EMI 20461 House Loan LBDEL[protected] EMI 61000) on my car loan and home loan from your bank are paid on time and there has never been a complaint of non–payment or delay in payment. Due to this unprofessional behaviour on part of ICICI my creditability in the market has taken a jolt. It has not only effected me financially but has also been a reason for all the HARRASMENT and HUMILIATION that I have been made to suffer due to this highly irresponsible act of ICICI.

I am attaching the email sent from ICICI (Dated 09th December 2008) clarifying the reason of non-sanctioning of loan as irregular payment and the irony is ICICI has actually over-charged Rs.7019 on my home loan which they have accepted. My application number on Personal loan with ICICI was 60645650.

“We regret to inform you that the loan has not been approved on account of irregular payments track record in the past.
Currently, we are unable to fund you personal loan. However, you may re apply after 6 months”

Attachment 1

On requesting an explanation and rigorous follow-up to this, ICICI has sent another email (Dated 25th December 2008) clarifying it as under:

“ICICI Bank follows a policy of non-discrimination among applicants for credit facilities. However, we have a set of internal norms to screen applications. In line with global best practices in banking, we do not disclose the criteria for rejecting an application.”

Attachment 2

Is ICICI just trying to cover their irresponsible act????
On the other hand the Home loan keeps sending Email claiming there are no irregular payments and I have actually paid an extra amount due to a mistake.

Attachment 3

I trust you will look into the issues raised and advise me whether in fact it is ICICI protocol to provide inaccurate information about its customer’s financial standing and background, and whether your staff as a matter of fact is just too casual about such important inquiries. It occurs to me that had your staff accurately checked the status of my account, at anytime over the past months this situation would not occurred at all.

Though the above have been escalated to the following from an email option from the ICICI web site that claims to get the response with-in 10 business days but NO SATISFACTORY response have been received till date from either of the following:

Mr. H. Mehra,
Nodal Officer,
ICICI Bank Ltd.
ICICI Bank Towers,
Sandia Kurla Complex
Bandra East,
Mumbai - 400061

Mr. A. Kamani,
Head - Customer Service ICICI Bank Ltd.,
Now Heaven Enterprise Pvt. Ltd., 49
H, Parsi Panchayat, Road, Andheri (East),
Mumbai - 400069

Mr. Madhivanan
Senior General Manager, Service Quality,
ICICI Bank Ltd., ICICI Bank Towers,
Bandra Kurla Complex,
Bandra East,
Mumbai - 400051

I look forward to the prompt resolution of this matter and will wait until 15 working days before seeking help from a consumer protection agency or take any legal action.

Thank you,

Sincerely




Atul Gupta.
Mobile [protected]
Residence Number[protected]