[Resolved]  ICICI — ICICI Bank Harrasment

Address:

Delhi

Hi
I wanted to change my ICICI branch & my communication address for my ICICI AC #[protected].
I live in Vasant Kunj , New Delhi so I went to Vasant Kunj ICICI branch. Gentleman at the counter asked me to fill up a form for branch & communication adress change which I did & also gave him photocopy of my Voter id card as my Delhi address proof.
I called up customer care today to enquire about the status of my request & they told me that my branch has been changed to Vasant Kunj but they never received request for my communication address change whereas I had requested for both branch & communication address change.
Customer care representative asked me to either go to my new branch or call the branch for further enquiry.As I was out of town I preferred to call.She gave me number of Nitin malhotra from Vasant Kunj branch ([protected]).I called Nitin malhotra 12 times but he didn’t bother to pick up the call even once.
I have few questions to ask -
Why did Rep at Vasant Kunj branch didn’t forward my communication change request & only sent a request for branch change (SR[protected]?
Why ICICI customer care gave Nitin malhotra's number when he does not bother to pick call ([protected]) ?
Despite following the laid down process , why as a customer I am being mentally harrased & sent from piller to post for communication address change ?
Kindly provide me answer to above mentioned questions & share action taken on careless ICICI staff involved in this.
Also pls share what compensation will I receive for this mental harrasment.

Regards

Akhil Saxena
Mobile -[protected]
ICICI AC #[protected]
[protected]@gmail.com