ICICI Netbanking — No refund

Address:

Pune, Maharashtra

My name is Abhijit Lele and having salary account in Viman Nagar, Pune ICICI branch.

On 29 Nov 2010 I tried to pay my vodafone bill using ICICI bank netbanking.

However, after entering grid matrix values (such as A=10, B=11) on debit card, the error screen came.

Just after that I checked my account and it showed 435 Rs. got debited. But nothing showed up in MY VODAFONE portal and I didnt even get sms for bill pay.

So I tried 2nd time and this time payment of Rs. 435 was successful and I got vodafone confirmation.

However , now ICICI bank says that the failed transaction was not failed and Rs. 435 payment was forwarded to biller. But my vodafone account does not show anything.

Every time I complained , they say 6 days you wait. The customer care executive also told me that "SIR AAP ITNA ACHCHHA BALANCE RAKHTE HO AUR 435 Rs KIDHER LEKE BAITHE HO."

ICICI bank, if this is your customer care then you are most pathetic bank in India.

Please refund my Rs. 435 dear ICICI bank. Its hard earned money, not like you earn from your customers by cheating.

ICICI payment gateway was offline last month and that was confirmed by IRCTC customer care.

My transactions failed many times at that moment but ICICI bank never told that their payment gateway was OFFLINE. How mean ICICI .

I think its time to close the ICICI bank account. No customer is happy with you.