ICICIcredit Card — Wrong Debit of ICICI Lombard Insurance Premium

Dear Team,
Please find a case enclosed attached herewith in which ICICI Lombard had debited insurance premium in my credit card and against which I had lodged complaint at least twice and surrendered the wrongly allotted policy too. Despite of several requests the reversal is not being done and I am receiving calls from collection agency for payment. Every time I am getting reply that the matter will be resolved within two-three working days but reply as well as solution is not being provided.

You are requested to publish this cheating by ICICI Bank. For your reference I have attached a voice call file which indicates that the policy will be provided free of cost.

Thanks & Regards,


________________________________________
From: Jatin C Shah
Sent: Friday, August 01, 2008 1:45 PM
To: '[protected]@icicilombard.com'; '[protected]@icicibank.com'
Cc: 'kamath.[protected]@icicibank.com'; '[protected]@icicibank.com'; '[protected]@icicibank.com'
Subject: FW: 'ICICICARE=[protected]' Lombard
Importance: High

Dear Team,

Despite of several reminders my query is not getting resolved and due to which current outstanding is Rs.19255.74. Kindly stop debiting policy premium and reverse all charges immediately.

This is last request to resolve the matter.

Thanks & Regards,

________________________________________
From: Jatin C Shah
Sent: Wednesday, July 09, 2008 9:00 AM
To: '[protected]@icicilombard.com'; '[protected]@icicibank.com'
Cc: 'kamath.[protected]@icicibank.com'; '[protected]@icicibank.com'; '[protected]@icicibank.com'
Subject: FW: 'ICICICARE=[protected]' Lombard

Dear Team,
Debit of Rs.10, 633/- is various installment has been done in my credit card on account of free ICICI Lombard policy. This debit has been done despite of confirmation that the same was available absolutely free of cost. Due to this cheating, I have surrendered the policy to your Ahmedabad Branch way back in Dec-07. I have already send request for couple of times but still the reversal has not been done and due to which current out standing is more than Rs.18, 000/-.

For your reference I am attaching copy of those mails and call conversation which was happened with customer care executive confirming that the policy is free of cost. You are requested to make it clear whether the charges are going to be reversed or not so that I can take decision about the continuation of service. This is just to inform you that due to vague answers at Services Desk, weak response at call center, I have already pre-closed ICICI Home Loan a/c.

Thanks & Regards,

Jatin Shah
________________________________________
From: Customer Care [mailto:[protected]@icicibank.com]
Sent: 09 July, 2008 8:23 AM
To: Jatin C Shah
Subject: 'ICICICARE=[protected]' Lombard

Dear Sir,

As for our telephonic conversation we confirm that we will not be able to access your policy details registered by ICICI Lombard and hence we request you to contact only ICICI Lombard.

Please contact the lombard with this ways.

1) Send a mail to [protected]@icicilombard.com
or
2) Write to this address:

ICICI Lombard General Insurance Company Limited
Customer Support,
Zenith House, Keshavrao Khadye Marg
Opp.Race Course, Mahalaxmi
Mumbai - 400034.


For your safety DO NOT:
1. Keep your cheque books and cards together
2. Keep the blank cheque leaves signed
3. Allow anyone else to use your card, PIN, password or any other security information
4. Write down or record your PIN, password or any other security information
5. Give your account details, password or any other security information to anyone.



Sincerely,

CH.Chandrashekar,
Customer Service Officer
ICICI Bank Limited

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