ICICIcredit Card — Abusive & Threatening Calls by Recovery Agent

Address:

North Delhi, Delhi

Dear Sir,

I need to bring to your attention my experience as an ICICI Bank customer.

My name is Nishant Narendra and I was using an ICICI Credit Card # [protected] which is about 5-6 years old and due to some problems with the bank I had stopped paying the credit card dues after[protected].
After about 1 year I got a call from the ICICI Credit Card legal team stating that they would like to do a full and final settlement on my card and if I am ready to pay the settlement amount, all my dues would be clear and I would receive an NOC from ICICI on my credit card and my name would be removed from the default list in CIBIL as well. However due to some medical emergency I was unable to furnish that settlement that month.
Now few days ago some ICICI recovery agent named Sandeep has started calling at my office no. from no.[protected]. This guy used abusive language and started threatening me that he has my home and office address and he is going to come and beat me and my family up to ensure that I pay the amount or he will create a nuisance in my office and ensure I get kicked out of my office.
The very same day he had called my office HR Department and started threatening them that if he(me) didn't pay the amount they will keep calling them everyday to get the money out.
He is even using the same language with the receptionist and my office staff. I already have asked him to call on my personal no., however he is adamant to talk on my official no.
Now he has been calling everyday and threatening my office staff of dire consequences.
I am not sure what do to at this stage as I fear the way Sandeep has been calling and threatening me and calling my office, he will either cause harm to my family or my job.

These are not the only statements that the bank executive used, but were also accompanied by an offensive and abusive behavior and language, which is legally and ethically against the Human Rights and Indian Penal Code.

I would request you to kindly advise if I should file an FIR against ICICI bank and Mr. Sandeep. I am not sure at this point how to get rid of this guy who has been harassing me and has been calling the senior level people in my company which could easily cost me my job.
I would also like to know how I can settle my dues and obtain the NOC from ICICI bank to get my name removed from CIBIL.

PLEASE NOTE THAT ALL THE EVENTS STATED ABOVE HAPPENED BETWEEN THE TIME PERIOD OF MAY 2011- JUNE 2011.
We hope that you take note of this experience and help us.

Appreciate all help & support.

Thanks!
Nishant Narendra
+91-[protected]