[Resolved] Idea Cellular — network problem and poor feedback and rude Customer care people | |
Sir My name is Harsh Mahajan, Mobile no - [protected], I am using Idea number since 6 years, and last days I called atleast 10 times to lodge a complaint regarding problem in incoming calls, I called idea customer care and SMS also on 12345 so many times that I am not able to recieve incoming call, just a light blink on my phne that means some body is calling me, but I am not able to recieved the call and after 10 minutes I use to get an SMS that U have missed call, I can provide you the details of the call which I was not able to recieved on 08/06/2009, [protected] @ 7.00 Pm, [protected], [protected] @ 6.59 Pm, [protected] @7.15pm and When I use to lodge a complaint, no body use to call back me, one of the guy at Customer Care wrote in the complaint that I am facing problem in outgoing, see that foolish guy how he use to listen and wrote complaint, Will I get Missed call SMS on outgoing calls, they assume from there side that problem has been resolved, no body even turned up to give me a feedback, feedback service is soo poor, I cant tell you. I am facing this problem at my office i.e. 27/10 essel appartments East punjabi Bagh timings are between 11 am to 8 pm. But today on 09/06/2009 a girl called up at 12.30pm and was talking to me so rudely that I have to go to Mohan cooperative to check my sim card, It is 30 kms away from my home, You think I am foolist to spend Rs 300 to check the sim and if there is any problem in the sim Then I will pay Rs 100 to change it, You people only call me from your office and order me to do this and that, no body dares to come here and see what problem is? Seriously Idea people can change my life fom heaven to HELL. If you want to check or change my phone SIM card then do it I wont be paying anything for it, I am using your services since 6 years, You have earned alot from me and I want an engineer to visit at my office immidiatly. Regards Harsh Mahajan [protected] BG6/46 C paschim Vihar New Delhi - 63 Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 65 Comments | |
Comments
I just got my 999 unli call and surf line on the 25th day of this month but since then till now i never got a chance to be connected to ur network whenever i tried to use my internet using ny fon. I can even hardly make out going calls. It always says network busy. Good thing i had signed a 3 months cobtract with sun. And i naver have a plan of continuing patronize ur service. Sun cellular sucks... i paid 2k as my initial pay for ur service. But u dont deserve even a single peso of it. Now people i[censored]r still considering sun cellular as ur future line, let me tell u this... ur crazy... think many times and ask their past subscibers about ffeedbacks... i regret i never listened to my friends about this line. Now i suffer... so i[censored] dont wanna get urself stressed about sun's poor service and connection. Think about it before signing a contract with them. SUN CELLULAR I[censored] WANNA CONFIRM ABOUT MY COMLAINT HERES MY POST PAID NUMBER [protected]... UNFORTUBATELY U WONT BE ABLE TO GET IN TOUCH IN THAT NUMBER ANYMORE COZ I SWITCHED BACK TO SMART PRE PAID ACCOUNT. It IS FAR BETTER THAN UR SERVICE... HERES MY SMART NUMBER I[censored] WANNA HEAR MORE ABOUT MY FEEDBACK. [protected]... hanz_appleberry
Sun service sucks!!! I regret i got u as my line cobsideration... u dont deserve to be patronized!
worst service thats all that i can say
very disappointed with IDEA
personal ADVICE to everyone
if you are planning to buy a new network connection please do not go with idea
very disappointed with IDEA
personal ADVICE to everyone
if you are planning to buy a new network connection please do not go with idea
Dear Idea,
This is to bring to your notice that, i am experiencing poor signals in a city like gurgaon. I need to travel From Gurgaon to Bhiwadi
(close to Haryana border) in Rajasthan on daily basis. From the time i have shifted to idea, i am experiencing a drastic change in
signals, since one year, i have difficulty in talking on phone, and also using 3G data. And when i heard that Ideas don't have its own
3G services and its takes support(or whatever) from vodafone, i was shocked.(This i got confirmed, by the vendor from which i have
taken the connection, I get a "R" symbol as in Roaming in the same city which the number belongs). I took a corporate plan, monthly
plan for 199/- for calls and 225/- for 3G data.
The plan is very good, when compared to the other competitors. But no effective service.
I am very surprised to see your promotion Ad's on TV, they are always good, and interesting .. What an !dea sir ji...and the latest
IIN.. Are good to see on TV's but coming to actual.. its totally different.
By telling all these i want to highlight the main thing that the signals are too bad in this stretch, and also in Bhiwadi, and the 3G
data is very very poor. I daily surf net on my way to home in order to enhance my knowledge that required for my career and also for
social well being. But it has been declining since last year.
I hope and wish you to have a wonderful year 2015 and make your commitments perfect and improve on these above small areas.
I wish u a Happy New Year 2015..! in advance..
Note:
I tried to give the same feedback on your Idea cellular website, but no proper option for feedback. And when the try to put the same as complaint.. it was frustrating.. it limits up to 250 characters, in which i have to delete 75% of matter i have composed or already written, since there was no counter available... i went on writing the complaint. Please do provide a word counter in the complaint form.
Giving a feedback is a good thing, but taking a feedback is great thing for a service provider like your. So please appreciate the valuable time people are spending the same. This is for your improvement not for us.. If we dont see any improvement then we have lot of other service providers
With Best Regards,
PMK
This is to bring to your notice that, i am experiencing poor signals in a city like gurgaon. I need to travel From Gurgaon to Bhiwadi
(close to Haryana border) in Rajasthan on daily basis. From the time i have shifted to idea, i am experiencing a drastic change in
signals, since one year, i have difficulty in talking on phone, and also using 3G data. And when i heard that Ideas don't have its own
3G services and its takes support(or whatever) from vodafone, i was shocked.(This i got confirmed, by the vendor from which i have
taken the connection, I get a "R" symbol as in Roaming in the same city which the number belongs). I took a corporate plan, monthly
plan for 199/- for calls and 225/- for 3G data.
The plan is very good, when compared to the other competitors. But no effective service.
I am very surprised to see your promotion Ad's on TV, they are always good, and interesting .. What an !dea sir ji...and the latest
IIN.. Are good to see on TV's but coming to actual.. its totally different.
By telling all these i want to highlight the main thing that the signals are too bad in this stretch, and also in Bhiwadi, and the 3G
data is very very poor. I daily surf net on my way to home in order to enhance my knowledge that required for my career and also for
social well being. But it has been declining since last year.
I hope and wish you to have a wonderful year 2015 and make your commitments perfect and improve on these above small areas.
I wish u a Happy New Year 2015..! in advance..
Note:
I tried to give the same feedback on your Idea cellular website, but no proper option for feedback. And when the try to put the same as complaint.. it was frustrating.. it limits up to 250 characters, in which i have to delete 75% of matter i have composed or already written, since there was no counter available... i went on writing the complaint. Please do provide a word counter in the complaint form.
Giving a feedback is a good thing, but taking a feedback is great thing for a service provider like your. So please appreciate the valuable time people are spending the same. This is for your improvement not for us.. If we dont see any improvement then we have lot of other service providers
With Best Regards,
PMK
Idea, you deduct my 460 rs last night. And thats not first time. My internet pack was not over that time if over then you didn't notify me, i didn't receives any message, i dont make anycall nor subscribe any vas services. And here let me introduce myself that im using idea since 4 year(s) and now i want to discontinue that because the service that you provide us is worst the customer care's behaviour is very very poor, the poor fellow, they need to education first, they're uneducated (gawar) First idea you need to give them a lesson on a training that how to talk with customer, And how to solve their problem. look the other service provider how they're nice and talks like professional specially look the docomo service provider and take a lesson from them that how they use to talk with people also. idea you should respect the customers cuz you dont paid us remember. no worry there are many options in the market and this indian provider suck our (indians) money. And this is the last time that i use idea, from now there is no idea arround me. People dont ever ever use idea you have a lots of choices. I am gonna throw idea. And will buy another sim i wont do portability also. People you have many choices remember this is worst povider my friends are also commented on this.
I am mehboob shaikh i use idea sim card in mumbai it work good but when i went to chattisgarh there is no network for one day properly...
Hi,
All my family members recently ported to Idea Cellular network from other networks. But Idea network is really pathetic and at my home there is no range. We didn't face this problem earlier with other network provider. It is very very very poor.
I live in Pune, Bibwewadi.
All my family members recently ported to Idea Cellular network from other networks. But Idea network is really pathetic and at my home there is no range. We didn't face this problem earlier with other network provider. It is very very very poor.
I live in Pune, Bibwewadi.
I am using Idea card.
Just yesterday I got msg from idea that 50MB 3G free activated on my mobile for 7 days. I started use and my balance cut. Today I am complaining and I got answer that by technical default 50MB not credited and I won't got my balance back they will credit 50 MB after 24 hrs.
If I did not get msg I did not start to use 3G service of internet it was their fault they are accepting and not refund my money saying that u have used data.
How worst service.
Just yesterday I got msg from idea that 50MB 3G free activated on my mobile for 7 days. I started use and my balance cut. Today I am complaining and I got answer that by technical default 50MB not credited and I won't got my balance back they will credit 50 MB after 24 hrs.
If I did not get msg I did not start to use 3G service of internet it was their fault they are accepting and not refund my money saying that u have used data.
How worst service.
my name is jitendra.i have network problem for suffering data.adress- village- hanumat nagar bazar paliya risali post- bankey gaon 224201 distic faizabad location near bharatkund
Iam was working as a advisor in idea Kerala postpaid in Minacs bangalore... personally I was hating this job because many customers will cry in the call after getting the bill of idea this is mainly because this truth why they are getting heavy bill...
The advisors will get incentives in the name o[censored]psell...now what is upsell?😠 Example you have taken a plan of say 500 if the advisor will convince you and change plan to 800 / 1000 it is upsell to the advisor...the advisor will get 1% of total upsell in a month...
People were calling from Kerala...most people will get fooled of advisors words and opt for higher plan hence they get 1000s+ as bill...
The advisors will get incentives in the name o[censored]psell...now what is upsell?😠 Example you have taken a plan of say 500 if the advisor will convince you and change plan to 800 / 1000 it is upsell to the advisor...the advisor will get 1% of total upsell in a month...
People were calling from Kerala...most people will get fooled of advisors words and opt for higher plan hence they get 1000s+ as bill...
Please dnt get fooled by advisors talk I personally know many who fools people by using many tricks they will say there is pack called 999 and u can opt it but it is a pack ...the advisors won't get any prob because they say prorate basis...means that particular plan or pack how much day u use accordingly u will be charged the rent and benefits u can use...
Many customer will call to activate booster packs and advisor instead of activating booster pack convince the customers and change the plan hence they get heavy bill...
Many customer will call to activate booster packs and advisor instead of activating booster pack convince the customers and change the plan hence they get heavy bill...
Please dnt get fooled by advisors talk I personally know many who fools people by using many tricks they will say there is pack called 999 and u can opt it but it is a pack ...the advisors won't get any prob because they say prorate basis...means that particular plan or pack how much day u use accordingly u will be charged the rent and benefits u can use...
Many customer will call to activate booster packs and advisor instead of activating booster pack convince the customers and change the plan hence they get heavy bill...
Many customer will call to activate booster packs and advisor instead of activating booster pack convince the customers and change the plan hence they get heavy bill...
Please pass this message to other peoples too so that they will come to know the tricks of idea...and data consumption is high I dono wat tricks they are using many people say data consumption is high...please forward this message so that the idea gets vanished from the history of India and stop idea changing other innocent peoples life into hell... Raise the hands to change IDEA ...IDEA network should be stopped...
balance detuction n no resonse cc.
m calling again n again but not responed.. cust. care n complain department ..cc detect blnce.. but nvr connected my no. is [protected] m really dipressed last 1 month but i hvnt solutionno newtork
i am unable to get newtork for my area in vileaprlee ast, andheri tahne west sinnce 6 months for my ide amobile no [protected] /my no. call diteil
my no. [protected] call diteil dt.15.8.2013 to 30.8.2013 incaming call &miss call diteil argent pls my mail id [protected]@yahoo.comFrequent SMS for balance check
I am receiving SMS frequently from Idea for balance check.EMAIL ID FOR E-BILLING OF MOBILE: 9814006053
DEAR SIR KINDLY NOTE THAT YOU HAVE MENTIONED WRONGE EMAIL ID WITH YOUR MESSAGE SENT TO ME, ACTUALY EMAIL ID IS :[protected]@yahoo.in SO KINDLY CORRECT IT REGARDS SATINDER KUMAR [protected]Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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I am also a post-paid idea user. I had to pay my bill amount and today is last day. When I tried to login in idea portal, it accepted my credentials and on home page, it shows a message "please wait while we are loading your profile". After waiting almost an hour, system displays that your profile does not exist in our database. I tried 3-4 times and it almost waste my 4 hours. Then I called idea care and asked for resolution they said "Sir server down hoga, hamne aapka problem note karliya hai".Customer case executive didn't even care to check what's the problem? I again asked for resolution so he asked me to pay by bill on visabillpay.com. I don't have visa credit card or debit card and I am helpless.
I am seriously concerned about their services...often network do not work, no transparency in bill amount, no offers. Now I am planning to port on some other network provider.
Idea peoples are wasting too much money on fancy advertisement. Instead they should spent some money on improving their services and infrastructure. Because ultimately, company can survive in market only through services and infrastructure.
Regards,
Vinod