[Resolved]  Idea Cellular — MNP

I have opted for MNP from Idea to Vodafone due to the poor network / poor responses from the Idea Customer Care.

The request for porting to Vodafone is not honored by Idea. Whenever I call the Idea Customer care they were telling me some strange things like, the porting will be done by 10 Am tomorrow or 1 PM tomorrow. Fed up after 2 weeks of hearing the same thing I wanted to raise a complaint through the Idea Website. Funnily, the complaint option does not work with some strange messages (nice way of avoiding complaints). So had to raise the complaint through the feedback option. Then I get a call from the customer care of Idea again on 23-02-11 informing me that my issue will be resolved in 48 hours. In the mean time, I get a mail from Customer care that I should visit the nearest Idea store for assistance.

I have visited the Idea Store near greenlands only to be told that, they can not help me out as they can only assist in port-in requests. But the executive at the Store was kind enough to tell me that as per the database, my application was rejected due to 'contaractual obligations'

Immediately I called up the customer care, today[protected] at 16.04 with which Mr. Rajesh, Team Leader has answered and informed me that, they will get back to me after verifying information.

Subsequently, I got a call from Mr. Lakshman, [protected] at 16.29 (on[protected] and he informs me that my application was cancelled as it was recorded in the database that I have given my consent to continue with Idea, Which information is completely FALSE!

Infact I requested Idea that in case they can not port out, to terminate my connection.

But now, I am going to the consumer court to settle the issue.

I am posting this here to make the users aware of Idea's malpractices. What an Idea, Sir ji!

I am appending the mail communication here under:

Dear Mr. Venkata ramana krothapalli,



Greetings from Idea cellular, A.P



We regret for the inconvenience caused.



With reference to your mail, we request you to visit any of our nearest my idea showroom in order to assist you accordingly in this regard.



For any further assistance, you can call us at [protected](charges 50ps/3 mins) from your idea mobile number. For any request or complaints dial 198(toll free) or fax us at[protected]. You can also visit our website at www.ideacellular.com.



Thanking you for contacting Idea Cellular.



Thanks & Regards,

Sumathy.R

Customer Service Desk


[protected][protected][protected][protected]

Idea Cellular Limited - AP

Visit us at: www.ideacellular.com

Alternatively you can also call us on [protected] to know more about IDEA



From: Webmaster Corporate Account
Sent: Monday, February 21, 2011 9:39 PM
To: CCARE AP
Subject: MNP



Customer Name :VENKATA RAMANA KROTHAPALLI

Customer Mobile No :[protected]

Comments :I have opted for MNP for the numbers [protected] and [protected] due to the highly inefficient customer support and still facing the problem. I applied for MNP to vodafone on 11th Feb 2011 and till now nothing has been done. The Customer support executives are not giving proper information abt the status. Pl look in to the matter and inform me the status of MNP application. If it is not possible, please treat this as a request for termination of the above numbers with immediate effect. Thnak you. a dissatisfied soul.. K V Ramana [protected]@rediffmail.com
PS: horrible!!! when I want to register complaint through the option of complaints, a message is thrown saying pl enter valid comments.. nice way of avoiding complaints.. hugh... sick..************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain

Idea customer care / support is par below poor

I have sent the mail to TRAI.. will send it to the other contacts shared by you. Thanks

Even after so many days no body, TRAI, Idea, Vodafone seems to bother.. there is only one standard reply from Idea Customer care, that they are verifying records..

Vodafone, on the other hand, who collected the security deposit for the new MNP connections, washing their hands saying they are helpless!

IDEA Cellular :WORST SERVICES EVER I HAVE USED : MOBILE NUMBER PORTABILITY
SINCE LAST ONE WEEK I AM SENDING SMS TO 1900 FOR MNP BUT NO RESPONSE. I JUST GET A RESPONSE MSG. "YOUR REQUEST HAS BEEN RECEIVED , WE WILL GET BACK TO YOU. ... EVEN I HAVE CALLED CUSTOMER CARE OF IDEA FOR ALMOST 30-40 TIMES DAILY BUT SEEMS THEY ARE JUST PLAYING GAME OF TRANSFERRING CALLS TO OTHER COLEAGUES. AND EVEN THEY KEEP YOU ON HOLD FOR ALMOST 20-25 MINS AND FINALLY THEY PUT U ON HOLD AND FORGET THE CALL. THIS IS THE WORST SERVICES I HAVE EVER COME ACROSS..

CAN ANYONE SUGGEST ME HOW TO GO FOR A LEGAL ACTION AGAINST THESE GUYS OR HOW TO PROCEED WITH THE CONSUMER COURT COMPLAINTS........

http://in.answers.yahoo.com/question/index?qid=[protected]AAQv1Bs

I HAVE DONE THAT 100-200 TIMES BUT NOTHING HAPPENS. WELL NOW I DONT HAVE ZEAL TO CALL IDEA, NOW I WILL ONLY DISCUSS THIS MATTER IN LEGAL WAY.

I am satish and my contact number is [protected], I have one more number in reliance network. I was applied for MNP and hand over all proofs in mobile shop, He filled all details in front of me and he told that will forward application form to idea office. After 10 days my reliance sim signal was lost after signal lost I inserted my MNP idea sim in my mobile and tried to activate but I didn't get signals. I called to idea customer care from other number and explained regarding signals problem. They told have to submit my proof's again in idea office, I went to idea office to submit my proof's. They told their is no problem with proof's and ready to activate. Again I checked signals in my mobile and checked in other phones also still no signal. I called to idea customer care few times 1st executive told due proof's problem, 2nd executive told will activate after 24 hrs 3.super executive asked my sim number after explained idea executives previous conversation after 15 min's he asked my sim number, I told him and he replied my sim was wrong. I informed to executive that mobile shop person entered all details in front of me. He told to contact in idea office. Next day I visited to idea store at ameerpet near to ICICI bank and explained all conversations of executives. I was not tried to solve the problem told move to mobile shop where I applied, I went to mobile shop and said regarding sim problem. Again he told to better to contact in idea office, Again I moved to idea office he directly said move to Idea head office. This is idea best service. Please solve my asap, and I am facing this signal problem from past 6 days.

Madam/Sir,

On 02/07/2015, i have submitted one online request for "MNP to Idea Cellular" from there website. And i have got one confirmation that there representative will call me shortly to help me in the process of MNP. But as on date 04/07/2015, i have not received any call from Idea Cellular.

After this i have checked there website for nearby Idea Store to go for MNP. But again i got the dis-appointment by finding that there is only one Idea Store available, which is in the distance of 25KM. It means for a MNP i need to waste whole the day.

Name: Harpreet Singh
Mobile No-[protected]
Address-Jamshedpur, Jharkhand, PIN-831001

Near by Idea Store: Chandni Telecom_Dhalbhumgarh_Idea Service Point