[Resolved]  Idea Cellular Ltd. — Misleading and exploiting a customer

Dear Sir,

With due respect, I would like to bring to your notice one grievance I have with Idea Cellular Company. I am regularly following up through emails and have sent many reminders, but unfortunately nobody is bothered to reply to me.

Actually they have misleaded me and when I acted on their promotion message they did not come up with what they have committed/advertised. When I recharged with Rs. 197 I received only Rs. 46 talktime only with no validity, whereas, I was looking for lifetime validity. So it is just a wastage of my money because of their misleading advertisement. I am forwarding you the emails I have written to them.

Looking forward to your kind help & co-operation in this matter. I shall remain thankful to you for your favourable action on such a misleading company.

With best regards,

Arvind Kumar



----- Original Message -----
From: Sanjay
To: grievance.[protected]@ idea.adityabirla.com
Cc: ccare.[protected]@idea.adityabirla.com ; [protected]@yahoo.co.in
Sent: Saturday, April 19, 2008 2:53 PM
Subject: Re: Grievance reg. Idea no. [protected]


Dear Sir,

I am still waiting to hear from your office. I request you not to ignore this matter since it is a matter of justice or injustice, the amount involved is not a big issue for me. More important is how you handle the customers.

Thanks,
Arvind
----- Original Message -----
From: Sanjay
To: grievance.[protected]@ idea.adityabirla.com
Cc: ccare.[protected]@idea.adityabirla.com ; [protected]@yahoo.co.in
Sent: Friday, April 18, 2008 4:45 PM
Subject: Re: Grievance reg. Idea no. [protected]


Dear Sir,

Please confirm receipt of this email. I would like to hear from anybody from IDEA so that I can know how you take care of your customers.

Thanks,
Arvind
----- Original Message -----
From: Sanjay
To: grievance.[protected]@ idea.adityabirla.com
Cc: ccare.[protected]@idea.adityabirla.com ; [protected]@yahoo.co.in
Sent: Friday, April 18, 2008 3:45 PM
Subject: Re: Grievance reg. Idea no. [protected]


Dear Sir,

Hope you have received my below email, please respond as soon as possible.

Thanks,
Arvind
----- Original Message -----
From: Sanjay
To: grievance.[protected]@ idea.adityabirla.com
Cc: ccare.[protected]@idea.adityabirla.com
Sent: Friday, April 18, 2008 2:05 PM
Subject: Grievance reg. Idea no. [protected]


Attn: Mr. Rahul Talwar
IDEA Cellular Limited, A-68, Sector 64, Noida. 201301

Dear Sir,

I am Arvind from Meerut using Idea prepaid connection # [protected] for the last 3 years. I am writing to you with reference to the Computerised call and SMS received from IDEA on 17/04/08 stating as below: -

"Rs. 100 ke discount per, zindagi bhar free incoming. Rs 197 ke RC per sabhi local calls 1 Re me, zindagi bhar ki validity, Rs 10 ka TT. Validity ka labh 48 ghante me milega"

This is complete SMS saved on my mobile, so considering the above, I recharged my connection with Rs 197 on 17/04/08 (THE SAME DAY), but unfortunately, I have not received the above mentioned facility. When today I talked to Idea Customer care they say that it was for those who has more than 30 days validity. But you can very clearly see it was nowhere mentioned in the SMS. So if this is the case then it is misguiding a customer, this is really embarrassing. Hence, I would request you to convert my connection with lifetime validity. For your information, I haven't used my phone since then and will wait till it is sorted out. My main motto is to get the lifetime validity, otherwise why should I recharge for 197 since for the talk time there are many other recharge options available. Please help me and sort it out immediately.

I would appreciate your soonest and positive action.

Thanks & regards,

Arvind
Mobile# [protected]