Idea Prepaid — CALLS BARRED UNNECESSARILY

hello,
2 months back, i had purchased an IDEA PREPAID SIM CARD, from SION IDEAL GALLERY, mumbai. I had submitted my documents photocopy self attested, it was a driving license (valid) of my name and i had submitted a passport size photo with duly filled form .
for the first one month the card was working without any problems, but then the calls were barred, when i went to a gallery they told it was a temporory disorder, it will start in few hours. It did start the next day, again after a week same thing repeated, when i went to the same gallery, the gallery executive told that you talk to the help line, i did the same . the help line executive asked me my number, the name on which card is and the address. strangely, when i told my name and address, he told me that the name is not your in their details and also the address is invalid. so due to documents mismatch we have barred. SO when i was sure that its a mistake from their side, i called to the applet officer, but the response was negative again. when i asked them about what can be done, they told me that you can submit your fresh documents and the number will be transferred to your name .

SO according to them, if a particular number is not on one's name, and is on some one else's name which a person does not know about, just by submitting new fresh documents of his name, the card can be transferred to his name.

this is pathetic and illogical. but what can a normal consumer do, just get frustrated and switch to another service. thats it!