[Resolved]  IFB Industries — Big Fraud in the name of promotion

I purchased Frontloading IFB (Senator) washing machine after seeing an adv last year and made my decision to purchase the IFB machine. As per the advertisement, they were giving 2 years additional warranty.

As a result I placed an order for Front Load washing machine (Senator 6kg) to Dass Electric Trading Co (P) Ltd, Pune on 17th Sep 2008. It was delivered about 2 weeks after the order and installed on 3rd Oct 2008 (Sr No: 50348). (First time they delivered machine with brocken front).

The person who installed the washing machine has communicated that the 4 yr Extended warranty scheme was not available from 16th Sep to 28th Sep and my billing date was 17th Sep, hence he did not give the 4 year warranty certificate. And I was asked to get a new invoice with revised date to get the certificate. Approaching Daas, they promised to resolve the matter and it was never done. Even when I called IFB service center. They also did not accept.

The 4 year warranty is available on this product ever since then.

Even after paying the same amount (even more compare to prices offered by other dealers during the same period, eg Reliance Retail for Rs 23,700) for the washing machine and still I was not given 4 year warranty whereas IFB has been giving this warranty for almost all delivery ever since.

I am surprised to see that a product is being charged at higher amount even after providing less service.

Where shoul I complain for such unfair practices by companies.