[Resolved]  IFB Industries — Return of Substandard Washing Machine.

Dear Sir / Madam

Please look into the following complaint, and see if you can help us out.
It has been 18 days, yet the complaint has not been rectified.

Hoping an early response

Regards
R.D.Miglani
F-178, Mansarover Garden
New Delhi - 110015



----- Forwarded Message ----
From: Rishi Miglani <[protected]@yahoo.com>
To: [protected]@ifbglobal.com
Cc: [protected]@yahoo.com; [protected]@yahoo.co.in; smita.[protected]@gmail.com
Sent: Sat, August 21, 2010 12:23:20 AM
Subject: Caution : IFB services are not World Class --- Complaint No. 4912285


Dear Sir / Madam,

I, R.D. Miglani am the owner of an IFB Fully Automatic Washing Machine - Model : Senator. Presently, we have an Annual Maintenance Contract for Two (2) years from 16.11.2009 to 15.11.2011. Kindly note that the washing machine was purchased some 10 years back and immediately after the completion ofthe warrany period, AMC's have ben continued till date.
But for late, I am sorry to inform you that despite paying a hefty amount (Aprox Rs 4700/- including taxes), we are not being offered the desired services, the company ought to provide through its so-called World class Service Network (Please refer to the following complaint)

1. On 09.08.2010, a complaint vide No. 4912285 was registered for the following :
"As soon as the machine is switched ON, the drum starts to rotate even without taking the water. For the full duration of the cycle, the drum keeps rotating continuosly with/without water and does not stop even for a minute. As a result of this, the clothes remain dirty and some of them even dry."

2. On 11.08.2010, Mr Deepak attended the complaint BUT did not rectify. As per him, the water level switch was defective and he assured us that the complaint will be rectified very soon.

3. Company's Delhi office (Ph. No.[protected]/[protected] as well as the Customer care (Ph. No. [protected]) were called upon on the following dates but to no use.
11.08.2010
17.08.2010
18.08.2010

4. Finally as a last attempt to get the problem rectified, I tried to contact Delhi Office head Mr Rajat Jain on Phone No. [protected], BUT to my shock instead of speaking to Mr jain, my call was forwarded to a Madam who said that the part is being INDENT from Company Office at OHKLA.

I hope that by now you must have got a feel of the ORDEAL that I am being subjected to by "IFB Industries".

Please note that one after the other, I have been suffering through its so-called World class Service Network. Please have a look on the below complaint sent on 26th June 2010. That time, we had to wait for 10 days to get the machine in working condition.

My question to the so-called World Renowned IFB Industries is that how long does it take for a small part to come from OKHLA to New Delhi [ Distance between the two places being just 30 Kms ]. Our machine is not working from 08.08.2010 and its been 18 days since we are washing our clothes by hand.

IF THERE IS ANY CUSTOMER SERVICES HEAD PRESENT IN INDIA WHO VALUES THE CUSTOMERS, KINDLY REPLY TO THIS E-MAIL OR CONTACT ME.

Hoping that this E-Mail Complaint may have some positive effect.
Kindly look into this matter at the earliest.

Thanking You

Regards
R.D.Miglani
F-178, Mansarover Garden


[protected][protected]Previous Message sent on 26.06.[protected][protected][protected]

From: Rishi Miglani <[protected]@yahoo.com>
To: [protected]@ifbglobal.com
Cc: [protected]@yahoo.com
Sent: Sat, June 26, 2010 11:36:08 AM
Subject: Serious Lapse of Service ; Complaint No. 4636379


Dear sir/madam,

I, R.D. Miglani am the owner of an IFB Fully Automatic Washing Machine - Model : Senator. Presently, we have an Annual Maintenance Contract for Two (2) years from 16.11.2009 to 15.11.2011. Kindly note that the washing machine was purchased some 10 years back and immediately after the completion ofthe warrany period, AMC's have ben continued till date.
But for late, I am sorry to inform you that despite paying a hefty amount (Aprox Rs 4700/- including taxes), we are not being offered the desired services, the company ought to provide through its so-called World class Service Network (Please refer to the following complaint)

I had registered a complaint regarding Water leakage from the bottom of the machine casing on 23.06.2010 for which I was given a Customer Id of 300849 (Despite repeated request I was not given a Complaint Number). The attendent for the abovesaid complaint, arrived on 25.06.2010 at 4:10 PM, entered the house and asked for the A.M.C papers. He asked for the complaint and on being told that "During running of the machine water leaks from the bottom of the machine casing", he simply replied that it is due to adding too much of detergent in the machine. He noted down the AMCno. and WITHOUT taking our signature on any paper regarding rectification of the complaint, he left at 4:20 PM.
After he left, the machine was run on 75% load with appropriate detergent and after that a De-Scaling run was carried out. To my Shock, the machine leaked in both the cases.

Today morning that is 26.06.2010, When I contacted the attendant, he said that he would come on Tuesday i.e. 29.06.2010. On requesting him to come earlier, he said that he had already attended the complaint.
Subsequently, I again called up the Complaint center and registered the complaint, thankfully this time with a Complaint no. 4636379.

Please note that since we are using the machine for more than 10 Years, we must have gained so much experience that we would know "Which and in What quantity a detergent is to be added."

My concern with the IFB Industries is that, inspite of paying a hefty amount of Rs 4700/- ( In which a person can buy a New Semi-Automatic Machine) (Having spent more than Rs 20000 /- till date on the A.M.C), the After sales services are not being delivered as promised. The ruthlessness of the staff is an "icing on the cake" and that too on being a loyal customer of IFB.

Kindly look into this matter at the earliest.

Thanking You

Regards
R.D.Miglani
F-178, Mansarover Garden