[Resolved]  IFB Industries — duplication of service contracts

Address:

Mumbai Suburban, Maharashtra

Email sent to [protected]@ifbglobal.com.

Thank you
Dear Sir/ Madam,



This is to express my utter frustration at the pathetic and unprofessional attitude of your service department in terms of accounting, wrong record keeping resulting

in duplication of service charges. The beauty of this is no one from your service centre is willing to redress and correct this error.



My friend – Mr. Nandu ([protected] ) was in contact with your Mr. Vinayak ([protected]) since the last few months. On submission of relevant documents

Mr. Vinayak assured Mr.Nandu to look into this matter but for some strange reason now refuses to answer his phone calls or phone back on seeing a missed call.



Attached are the files pertaining to my complains. In short



There is a standard 2 to 4 years warranty on new appliances purchased. ( 4 years mentioned on your website )



One set of appliances ( washer, dryer, dishwasher, microwave ) was purchased sometime in June/July 2008 for EACH of my apartments in Mumbai

namely 9B Nibbana annexe and 1 A Prashant Apartments in Pali Hill, Bandra.

Installation in Prashant apartments was done in August 2008.

Installation in Nibbana was done in February 2009 ( As this apartment is normally not occupied )



During my quarterly visits to Mumbai I request your service department for checking, maintenance and upkeep of the appliances.

Different service personnel come –some from Elite services. They all claim that the service contract has expired and ask to sign a new contract.

The fault is mine as I had not checked the duplication. However this does not free you, being a multinational, from your responsibility and liability.



I had addressed this issue by registered letter dated 27th August 2010 to which there was no reply forthcoming. ( letter attached )



In my absence in Mumbai my friend Mr. Nandu is assisting me to seek written clarification from you.



I am attaching all the bills and statements. What surprises me is how can your service personnel make errors in the serial numbers of the appliances .

Secondly why are different rates for service contracts being charged for the same model of appliances? These rates again differ from those posted on

your website !!



You are requested and reminded to please correct all these errors without any further delay and inform us the outcome in writing.



Please note I am submitting all documentation and correspondence to https://www.consumercomplaints.in/new_complaint/

for their assistance .



Yours Faithfully,



Kumar T. Chainani

3A Olympian Mansions,

9, Conduit Road,

Mid Levels,

Hongkong

Tel: +[protected]

Fax: +[protected]

Email : [protected]@biznetvigator.com

PS: Could not attach .pdf,.xls,.doc files !