[Resolved]  IFB Industries — Microwave Oven not replaced/repaired/refunded

Address:

Chennai, Tamil Nadu

Dear Sir, I bought IFB Microwave Owen 38SRC1 from Vasanth & Co, Porur, Chennai on 11th June 2013 via bill number [protected] for Rs. 13800/-. The appliance that was delivered to me was found faulty when IFB representative came for Demo. After lot of follow ups, the same was replaced on 20th June 2013 vide Proforma Invoice [protected] dated 19.06.2013. However, I could use the replaced oven only twice, before it stopped functioning. I complained on 8th Aug 2013. No body responded to the complaint and to my surprise, I found that the same was cancelled. Around a week later, I again raised a complaint number 10753737. Based on this complaint, a representative from Shri Kailash Enterprises, Vadapalani (Franchise for IFB Industries Ltd) visited my residence and informed that the parts need to be replaced. For next 10 days, I followed with Ms. Shanti (Contact Number :[protected] of Shri Kailash Enterprise and was repeated informed by them that spare parts could not be arranged. After that they said, they won’t be able to get a spare part, hence they have requested for replacement with IFB. Since, I was not getting any positive response from Ms. Shanti of Shri Kailash Enterprise, I asked her to provide me the number of IFB representative. Finally she yielded and provided me the number of Ms. Gayatri (Contact Number : [protected]). She answered my call once around 3 weeks back and after that I would have called her more than twenty times which she did not bother to answer. Last week, I got a call from Ms. Sharmila[protected] informing me that Model 38SRC is not produced any more and they are willing to replace it with a lower Model 30SRC and also pay Rs. 1000 back to me which is the difference in MRP between Model 38 SRC and 30 SRC. I told them that when I enquired, the retail price of 30 SRC was Rs. 11500/- only. I am willing to accept the lower Model 30 SRC only if they could pay me Rs. 2300/- which is the difference in Retail Price between Model 38 SRC and 30 SRC. After that, calls to Ms. Shanti has not been able to provide me any concrete solution and calls to Ms. Gayatri has not been answered by her. I am so accommodating, that for me any one of the following to address this is fine:- 1. Replace my Model 38 SRC with a new 38 SRC in a working condition. 2. Pay back Rs. 13800/- Plus Rs 1325 (Invoice Number 387 dated 20.06.2013) that I paid for adaptor and demo charges Plus Rs. 150 Delivery Charges. (Total – Rs. 15275) 3. Replace my model 38 SRC with a new 30 SRC in working condition with Rs. 2300/-. IFB should appreciate that a customer who has been tormented to the highest level is still willing to use IFB products. I believe, my demand as a customer is fair and I request you to kindly provide me necessary assistance to get my Microwave oven replaced/repaired/refunded. Thanking You, With Best Regards C.A. Shankar [protected]